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Sobot MCP Server

Name: Sobot
Availability: InStock
Author: Vinkius

sobot.com

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Leading AI customer support and ticketing platform in China — manage tickets, agents, and knowledge via AI.

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V8 IsolateSandboxed

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What is the Sobot MCP Server?

The Sobot MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Sobot via 10 tools. Leading AI customer support and ticketing platform in China — manage tickets, agents, and knowledge via AI. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.

Built-in capabilities (10)

create_ticketget_agent_statusget_knowledge_detailget_org_summaryget_ticket_detailslist_agentslist_chat_historylist_knowledgelist_ticketslist_users

Tools for your AI Agents to operate Sobot

Ask your AI agent "List all active support tickets from Sobot." and get the answer without opening a single dashboard. With 10 tools connected to real Sobot data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.

Build your own MCP Server with our secure development framework →

Vinkius works with every AI agent you already use

…and any MCP-compatible client

Sobot MCP Server capabilities

10 tools

create_ticket

Create a new ticket

get_agent_status

Get agent online status

get_knowledge_detail

Get knowledge article details

get_org_summary

Get organization activity summary

get_ticket_details

Get ticket details

list_agents

List support agents

list_chat_history

List chat history

list_knowledge

List knowledge base articles

list_tickets

List customer support tickets

list_users

List customers/users

What the Sobot MCP Server unlocks

Empower your AI agent to orchestrate your customer service with Sobot (智齿科技), the premier AI-driven customer support platform in China. By connecting Sobot to your agent, you transform complex ticketing management and agent coordination into a natural conversation. Your agent can instantly list your work orders, retrieve agent statuses, browse knowledge base articles, and even audit chat histories without you ever needing to navigate the comprehensive web interface. Whether you are managing a high-volume support team or a specific high-priority ticket, your agent acts as a real-time support operations assistant, keeping your data accurate and your customers satisfied.

What you can do

Ticket Management — List all active work orders, get detailed information, and create new tickets instantly.
Agent Coordination — Browse support agents and monitor their real-time online/busy status.
Knowledge Retrieval — List and retrieve content from your Sobot knowledge base to assist with customer queries.
Chat Audit — Browse historical chat records and transcripts to track customer engagement.
Service Insights — Retrieve high-level summaries of organization-wide support activity and performance.

How it works

1. Subscribe to this server
2. Enter your Sobot App ID and App Key
3. Start managing your customer support through Claude, Cursor, or any MCP-compatible client

Who is this for?

Customer Support Managers — track team performance, audit ticket statuses, and monitor agent availability through natural language.
Support Engineers — manage your assigned tickets and retrieve knowledge articles directly from your AI-powered workspace.
Operations Teams — oversee service quality and monitor activity summaries across multiple support channels.
Sobot Power Users — integrate your existing support workflows into your AI-driven daily routines.

Frequently asked questions about the Sobot MCP Server

How do I obtain my Sobot App ID and Key?

You need to contact your Sobot business manager or support personnel to apply for your unique appid and app_key.

Can I check if an agent is currently online?

Yes. Use the get_agent_status tool with the specific agent ID to retrieve their real-time status, including whether they are online, busy, or offline.

Is it possible to retrieve knowledge base articles through the agent?

Yes! You can list available articles using list_knowledge and retrieve the full content of a specific document using the get_knowledge_detail tool.