How to Use the Userback MCP in Claude

Q: What data does Userback touch regarding user accounts?

The server touches account user identifiers when you call listaccountusers. This function provides a list of users associated with your Userback instance for reporting purposes.

Q: Can I retrieve project information in Claude Desktop using Userback?

Yes. You can run getprojectdetails or listuserbackprojects. This allows you to get specific details about a product's scope without leaving the chat window.

Q: Does the MCP Server support listing Userback submissions in Claude Desktop?

Absolutely. Running listfeedbacks retrieves all available feedback entries from your Userback account, giving you an immediate overview of user reports.

Run Userback tools locally or remotely from your desktop app and claude.ai.

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Connect Userback MCP to Claude Desktop

Create your Vinkius account to connect Userback to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Userback with Claude Desktop

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Check project status with `list_userback_projects`

Need to know what projects are active? Calling `list_userback_projects` pulls a list of all Userback projects tied to the account. You can then use this data to decide which specific details you need. For instance, if the project name looks wrong, running `get_project_details` gives you the full scope.

Gather user feedback reports with `list_feedbacks`

`list_feedbacks` quickly grabs a roster of all Userback submissions. This lets your agent see if there's an uptick in reporting bugs or features. If you spot one that looks suspicious, running `get_feedback_details` gives you the full story—the annotated screenshots and bug reports—so you know exactly what they saw.

Manage users with `list_account_users`

`list_account_users` shows every user associated with your Userback account. This is useful if you're checking permissions or who needs access to the tool. You can cross-reference this list against other data, like running a check on `list_feedbacks`, just to keep track of who reported what.

Setup guide

Set up Userback MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Userback MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Userback MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under userback-mcp.

json

{
  "mcpServers": {
    "userback-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Userback. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Userback MCP in Claude Desktop

You connect the MCP Server by adding its HTTPS URL in Settings → Integrations. Once set up, your AI client can access all Userback tools locally or remotely from the chat interface.

The server touches account user identifiers when you call `list_account_users`. This function provides a list of users associated with your Userback instance for reporting purposes.

Yes. You can run `get_project_details` or `list_userback_projects`. This allows you to get specific details about a product's scope without leaving the chat window.

Absolutely. Running `list_feedbacks` retrieves all available feedback entries from your Userback account, giving you an immediate overview of user reports.

This server handles metadata about product usage and reported bugs. Specific data types include the list of project names (`list_userback_projects`) and individual feedback entries (which contain bug reports).

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