How to Use the Zammad MCP in Google ADK

Q: How do I handle ticket updates using Google ADK and Zammad?

Just call updateticket. This tool lets your agent modify an existing Zammad ticket with new status or information. It’s the primary way to change a record after it's been opened.

Q: Can Google ADK create related articles on a Zammad ticket?

Yep. After getting the ticket details via getticket, your agent can use createticketarticle to add supporting documents or notes directly to that specific Zammad thread.

Q: What data types are available for privacy deletions with Google ADK and Zammad?

When deleting, you're focused on the User record type. The dataprivacydeleteuser tool is designed to handle user accounts within Zammad while maintaining compliance.

Q: Does Google ADK help search across multiple Zammad groups?

Yes, it does. You can use searchgroups and then follow up with getgroup. This lets your agent narrow down which teams are involved in a specific Zammad workflow.

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Connect Zammad MCP to Google ADK

Create your Vinkius account to connect Zammad to Google ADK and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Zammad with Google ADK

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Manage ticket lifecycles.

The `create_ticket` tool allows your agent to generate a new Zammad ticket record. You can also keep the thread current by calling `list_ticket_articles`, and then using `create_ticket_article` to add context. If an issue is resolved, remember that `delete_ticket` exists for fully removing records from Zammad.

Control user access and structure.

Building enterprise agents means managing identity. Use `get_user` to pull specific details on any employee or contact in Zammad. You can also manage the entire roster with `list_users`. Need to prune old accounts? The recommended method is using `data_privacy_delete_user`, which handles user deletion via a Data Privacy task for Zammad.

Search and retrieve organizational data.

Your agent can pull deep insights into your setup. Try `search_users` to find specific people, or use `list_organizations` to see every available company structure in Zammad. Grouping assets is simple; run `get_group` for details on a single group, or use `list_groups` to get the full list of groups within Zammad.

Setup guide

Set up Zammad MCP in Google ADK

Prerequisites

Python 3.10+ installed
google-adk package (pip install google-adk)
Active Vinkius subscription with a valid endpoint token

1

Install Google ADK

Run pip install google-adk to install the Agent Development Kit. MCP support is included via the McpToolset class.
2

Connect via SSE transport

Use McpToolset.from_server() with SseServerParams pointing to your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Create an LlmAgent

Pass the returned mcp_tools list directly to LlmAgent(tools=mcp_tools). The ADK maps each MCP tool to a native Gemini function call — no manual schema definitions required.
4

Run with any Gemini model

The agent works with any Gemini model (gemini-2.0-flash, gemini-2.5-pro, etc.). Copy the full example on the right to get started with Zammad tools in your ADK agent.

agent.py

from google.adk.agents import LlmAgent
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import SseServerParams

# Connect to the MCP via SSE
mcp_tools, exit_stack = await McpToolset.from_server(
    connection_params=SseServerParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    )
)

# Create your agent with auto-discovered tools
agent = LlmAgent(
    name="Zammad_agent",
    model="gemini-2.0-flash",
    instruction="You have access to Zammad tools via MCP.",
    tools=mcp_tools,
)

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Common questions about Zammad MCP in Google ADK

Just call `update_ticket`. This tool lets your agent modify an existing Zammad ticket with new status or information. It’s the primary way to change a record after it's been opened.

Yep. After getting the ticket details via `get_ticket`, your agent can use `create_ticket_article` to add supporting documents or notes directly to that specific Zammad thread.

When deleting, you're focused on the User record type. The `data_privacy_delete_user` tool is designed to handle user accounts within Zammad while maintaining compliance.

Yes, it does. You can use `search_groups` and then follow up with `get_group`. This lets your agent narrow down which teams are involved in a specific Zammad workflow.

The server touches User records. The recommended path for removal is `data_privacy_delete_user`, which handles user account deletion via a dedicated Data Privacy task in Zammad.

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