Zammad MCP Server with 41 Tools for Claude, Cursor, and AI Agents

Name: Zammad
Price: 29 USD
Availability: InStock
Rating: 2.2 (1 reviews)
Author: Vinkius

GDPR Free for Subscribers

Automate helpdesk workflows via Zammad — manage tickets, users, and organizations directly from any AI agent. Vinkius routes your AI agents directly to Zammad through a governed connection. 41 tools ready to use with Claude, ChatGPT, Cursor, or any AI agent — no hosting, no setup, connect in 30 seconds.

Built for AI Agents by Vinkius

Ask AI about this server

Open in ChatGPT Open in Claude Open in Perplexity

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

AI Agent→Vinkius

High Security·Kill Switch·Plug and Play

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

What is the Zammad MCP Server?

The Zammad MCP Server routes AI agents like Claude, ChatGPT, and Cursor directly to Zammad via 41 tools. Automate helpdesk workflows via Zammad — manage tickets, users, and organizations directly from any AI agent. Powered by Vinkius — your credentials stay on your side of the connection, every request is auditable. Connect in under 2 minutes.

Built-in capabilities (41)

add_tagcreate_ticketcreate_ticket_articlecreate_userdata_privacy_delete_userdelete_ticketdelete_userget_groupget_linksget_meget_organizationget_shared_draftget_ticketget_ticket_articleget_userlist_all_tagslist_calendarslist_checklist_itemslist_checklist_templateslist_checklistslist_groupslist_mentionslist_organizationslist_roleslist_slaslist_tags_for_objectlist_ticket_articleslist_ticket_prioritieslist_ticket_stateslist_ticketslist_time_accountingslist_usersremove_tagsearch_groupssearch_organizationssearch_rolessearch_ticketssearch_userssummarize_ticketupdate_ticketupdate_user

Tools for your AI Agents to operate Zammad

Ask your AI agent "List all active tickets in Zammad." and get the answer without opening a single dashboard. With 41 tools connected to real Zammad data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.

Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by Vinkius — your credentials never touch the AI model, every request is auditable. Connect in under two minutes.

Why teams choose Vinkius

One subscription gives you the infrastructure to connect your AI agents to thousands of MCP servers — and deploy your own to the Vinkius Edge. Your credentials stay yours. Your data flows directly between your agent and the API. DLP blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade routing and governance, zero maintenance.

Build your own MCP Server with our secure development framework →

The Zammad App Connector works with every AI agent you already use

…and any MCP-compatible client

Use all 41 Zammad tools with your AI agents right now

List users on Zammad

List all Zammad users

remove

Remove tag on Zammad

Remove a tag from an object

Search groups on Zammad

Search for groups in Zammad

Search organizations on Zammad

Search for organizations in Zammad

Search roles on Zammad

Search for roles in Zammad

Search tickets on Zammad

Search for tickets in Zammad

Search users on Zammad

Search for users in Zammad

summarize

Summarize ticket on Zammad

Trigger async generation of a ticket summary

update

Update ticket on Zammad

Update an existing Zammad ticket

update

Update user on Zammad

Update an existing Zammad user

What the Zammad MCP Server unlocks

Connect your Zammad helpdesk to any AI agent to streamline your customer support and user management through natural conversation.

What you can do

Ticket Management — List, retrieve, and create tickets to stay on top of customer requests using list_tickets and get_ticket.
User & Organization Control — Search, create, and update user profiles and organizational data with tools like search_users and list_organizations.
Group & Role Insights — List and search through system groups and roles to understand permissions and assignments.
Data Privacy — Securely handle user deletions via specialized data privacy tasks using data_privacy_delete_user.

How it works

1. Subscribe to this server
2. Enter your Zammad URL and Personal Access Token
3. Start managing your helpdesk from Claude, Cursor, or any MCP-compatible client

Who is this for?

Support Leads — quickly get ticket statuses and user history without switching tabs.
System Admins — manage users, groups, and organizations directly from the terminal or AI interface.
DevOps Engineers — integrate helpdesk data into automated workflows and reporting.

Frequently asked questions about the Zammad MCP Server

Can I search for specific users or organizations within Zammad?

Yes! You can use the search_users and search_organizations tools to find specific records using search queries directly from your AI agent.

How do I safely delete a user according to data privacy standards?

It is recommended to use the data_privacy_delete_user tool. This initiates a Data Privacy task in Zammad, which is the preferred method over direct deletion for compliance.