How to Use the Zendesk MCP in Google ADK

Q: How can I use Google ADK to search tickets within Zendesk?

You call the searchtickets tool and provide Zendesk's specific query syntax. This lets your agent narrow down thousands of records to only what matters, like open tickets with 'escalation' tags.

Q: What type of user data can I retrieve using Google ADK for my Zendesk account?

The getuser and listusers tools pull comprehensive details on both customer accounts and agent profiles. You get their full profile, which is crucial for context-aware interactions.

Q: Does the Google ADK support listing ticket views within Zendesk?

Yes, the listviews tool handles it. It shows both personal and shared view IDs, helping your agent understand where certain data subsets are housed in Zendesk.

Q: Can I list available support macros with the Zendesk server using Google ADK?

You can use listmacros to pull every canned response defined in your account. This lets your agent manage and reference all standard replies, boosting efficiency.

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Connect Zendesk MCP to Google ADK

Create your Vinkius account to connect Zendesk to Google ADK and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Zendesk with Google ADK

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Find tickets and view support data with MCP Server

The `search_tickets` tool lets you run advanced searches across your entire ticket base. You can filter results by combining criteria like 'type:ticket status:open tags:escalation' in a single call. This capability means your agent gets the precise data it needs, without wading through irrelevant tickets.

List all users and groups for Google ADK

Need to know who's involved? You can use `list_users` to get a full roster of everyone—customers and internal agents. Similarly, `list_groups` reveals the entire hierarchy of support teams. It’s perfect for building an agent that needs to route requests based on user roles or group assignments.

Access core Zendesk configuration details

The server gives your agent access to essential setup data. Tools like `list_organizations` let it see all defined client groups, while `get_ticket` pulls the full history for one specific ticket. These foundational tools ensure your agent always works with accurate system information.

Setup guide

Set up Zendesk MCP in Google ADK

Prerequisites

Python 3.10+ installed
google-adk package (pip install google-adk)
Active Vinkius subscription with a valid endpoint token

1

Install Google ADK

Run pip install google-adk to install the Agent Development Kit. MCP support is included via the McpToolset class.
2

Connect via SSE transport

Use McpToolset.from_server() with SseServerParams pointing to your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Create an LlmAgent

Pass the returned mcp_tools list directly to LlmAgent(tools=mcp_tools). The ADK maps each MCP tool to a native Gemini function call — no manual schema definitions required.
4

Run with any Gemini model

The agent works with any Gemini model (gemini-2.0-flash, gemini-2.5-pro, etc.). Copy the full example on the right to get started with Zendesk tools in your ADK agent.

agent.py

from google.adk.agents import LlmAgent
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import SseServerParams

# Connect to the MCP via SSE
mcp_tools, exit_stack = await McpToolset.from_server(
    connection_params=SseServerParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    )
)

# Create your agent with auto-discovered tools
agent = LlmAgent(
    name="Zendesk_agent",
    model="gemini-2.0-flash",
    instruction="You have access to Zendesk tools via MCP.",
    tools=mcp_tools,
)

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Zendesk. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Zendesk MCP in Google ADK

You call the `search_tickets` tool and provide Zendesk's specific query syntax. This lets your agent narrow down thousands of records to only what matters, like open tickets with 'escalation' tags.

The `get_user` and `list_users` tools pull comprehensive details on both customer accounts and agent profiles. You get their full profile, which is crucial for context-aware interactions.

Yes, the `list_views` tool handles it. It shows both personal and shared view IDs, helping your agent understand where certain data subsets are housed in Zendesk.

The MCP Server manages ticket records (including metadata like status), user accounts, and organizational structures. It touches all core customer service platform elements in Zendesk.

You can use `list_macros` to pull every canned response defined in your account. This lets your agent manage and reference all standard replies, boosting efficiency.

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