Zendesk QA (Klaus) MCP Server
Export QA reviews, search conversations, and import ticket data via the Klaus (Zendesk QA) API.
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What is the Zendesk QA (Klaus) MCP Server?
The Zendesk QA (Klaus) MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Zendesk QA (Klaus) via 7 tools. Export QA reviews, search conversations, and import ticket data via the Klaus (Zendesk QA) API. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (7)
Tools for your AI Agents to operate Zendesk QA (Klaus)
Ask your AI agent "List all my Zendesk QA workspaces." and get the answer without opening a single dashboard. With 7 tools connected to real Zendesk QA (Klaus) data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →Vinkius works with every AI agent you already use
…and any MCP-compatible client
Zendesk QA (Klaus) MCP Server capabilities
7 toolsRemove specific ticket data from the QA platform
Import conversation data into Zendesk QA for review
Sync agents and managers into Zendesk QA
List all quality assurance reviews account-wide
Use this to identify workspace IDs for exporting reviews. List all Zendesk QA workspaces
List reviews for a specific workspace
Search for conversations in Zendesk QA
What the Zendesk QA (Klaus) MCP Server unlocks
Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.
What you can do
- Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
- Workspace Management — List all available workspaces to organize your QA processes and review assignments
- Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
- Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
- Record Maintenance — Permanently remove ticket data from the QA platform via simple commands
How it works
1. Subscribe to this server
2. Enter your Zendesk Subdomain and QA API Token
3. Start managing your support quality from Claude, Cursor, or any MCP-compatible client
Who is this for?
- QA Managers — Monitor support quality trends and export review data for reporting via natural language
- Support Leads — Quickly search for agent reviews and identify areas for improvement from your dev tools
- Operations Teams — Automate the synchronization of external ticket data into the QA platform effortlessly
Frequently asked questions about the Zendesk QA (Klaus) MCP Server
How do I find my Workspace ID?
Use the list_qa_workspaces tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.
Can I export reviews for a specific date range?
Yes, you can provide a params string (e.g., fromDate=2023-01-01&toDate=2023-01-31) to the list reviews tools to filter by date.
What is the difference between the Export and Import APIs?
The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.
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Give your AI agents the power of Zendesk QA (Klaus) MCP Server
Production-grade Zendesk QA (Klaus) MCP Server. Verified, monitored, and maintained by Vinkius. Ready for your AI agents — connect and start using immediately.