How to Use the Zendesk QA (Klaus) MCP in Windsurf

Q: How do I find workspace IDs using the Windsurf IDE?

Just call listqaworkspaces. This tool outputs a list of all available workspaces. You then use those IDs when running listworkspacereviews to get data for a specific area.

Q: What happens if I need to delete old ticket records?

You run the deleteqatickets tool. It removes specific, targeted ticket data from your QA platform, keeping your review system clean and compliant.

Q: What kind of data can I search for using Zendesk QA (Klaus) with Windsurf?

You can search conversation records. The searchqaconversations tool queries the content, allowing you to find specific interactions by keywords or date ranges.

Q: If I need to manage user accounts, what data type is involved with Zendesk QA (Klaus) and Windsurf?

The server manages user records. You use importqausers to sync agent and manager profiles into the Zendesk QA platform.

Automate QA review exports and ticket management directly within Windsurf.

See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

MCP Servers - Free for Subscribers

Connect Zendesk QA (Klaus) MCP to Windsurf

Create your Vinkius account to connect Zendesk QA (Klaus) to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

GDPR Free for Subscribers

Setup Zendesk QA (Klaus) with Windsurf

Ask AI about this MCP

ChatGPT

Claude

Perplexity

Exporting all Quality Assurance reviews with the MCP Server

Use `list_all_reviews` to get a master list of every quality assurance review across your account. This function also lets you narrow down the scope using `list_qa_workspaces`, helping you identify specific IDs before exporting. Cascade reads these tools and chains them automatically. You set the goal—get all reviews—and Windsurf figures out the steps, handling the workspace ID lookup for you.

Searching Zendesk QA (Klaus) conversations

Need to find a specific interaction? The `search_qa_conversations` tool lets your agent query all conversation data stored in Zendesk QA. This function returns key details about the chat, letting you pinpoint exactly what happened. Because Windsurf's Cascade reads context, it can take the search results and feed them directly into a workflow to summarize or flag issues.

Managing ticket data with Zendesk QA (Klaus)

This MCP Server gives you control over raw ticket data. You can use `import_qa_tickets` to push fresh conversation data into the system for review, or `delete_qa_tickets` if certain records need removal. It also handles syncing people; run `import_qa_users` to make sure all agents and managers are current in Zendesk QA.

Setup guide

Set up Zendesk QA (Klaus) MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Zendesk QA (Klaus) MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Zendesk QA (Klaus) payment history." If connected, Cascade will call the Zendesk QA (Klaus) tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "zendesk-qa-klaus-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Zendesk QA (Klaus). All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect Zendesk QA (Klaus) now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Zendesk QA (Klaus) MCP in Windsurf

Just call `list_qa_workspaces`. This tool outputs a list of all available workspaces. You then use those IDs when running `list_workspace_reviews` to get data for a specific area.

You run the `delete_qa_tickets` tool. It removes specific, targeted ticket data from your QA platform, keeping your review system clean and compliant.

Yes. The MCP Server allows Windsurf's Cascade to chain multiple actions—like searching conversations and then exporting the reviews—all in one go without you having to prompt each step.

You can search conversation records. The `search_qa_conversations` tool queries the content, allowing you to find specific interactions by keywords or date ranges.

The server manages user records. You use `import_qa_users` to sync agent and manager profiles into the Zendesk QA platform.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

OpenAI Agents SDK sdk-python

Google ADK sdk-python

Pydantic AI sdk-python