How do I find my Workspace ID?

Use the `list_qa_workspaces` tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

Can I export reviews for a specific date range?

Yes, you can provide a `params` string (e.g., `fromDate=2023-01-01&toDate=2023-01-31`) to the list reviews tools to filter by date.

What is the difference between the Export and Import APIs?

The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

Zendesk QA (Klaus) MCP Server for Cursor 7 tools — connect in under 2 minutes

Name: Zendesk QA (Klaus)
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 7 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Zendesk QA (Klaus) and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "zendesk-qa-klaus": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zendesk QA (Klaus) MCP Server

Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.

Cursor's Agent mode turns Zendesk QA (Klaus) into an in-editor superpower. Ask Cursor to generate code using live data from Zendesk QA (Klaus) and it fetches, processes, and writes. all in a single agentic loop. 7 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
Workspace Management — List all available workspaces to organize your QA processes and review assignments
Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
Record Maintenance — Permanently remove ticket data from the QA platform via simple commands

The Zendesk QA (Klaus) MCP Server exposes 7 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Zendesk QA (Klaus) to Cursor via MCP

Follow these steps to integrate the Zendesk QA (Klaus) MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using Zendesk QA (Klaus)

Open Agent mode in chat and ask: "Using Zendesk QA (Klaus), help me...". 7 tools available

Why Use Cursor with the Zendesk QA (Klaus) MCP Server

Cursor AI Code Editor provides unique advantages when paired with Zendesk QA (Klaus) through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

Zendesk QA (Klaus) + Cursor Use Cases

Practical scenarios where Cursor combined with the Zendesk QA (Klaus) MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

Zendesk QA (Klaus) MCP Tools for Cursor (7)

These 7 tools become available when you connect Zendesk QA (Klaus) to Cursor via MCP:

delete_qa_tickets

Remove specific ticket data from the QA platform

import_qa_tickets

Import conversation data into Zendesk QA for review

import_qa_users

Sync agents and managers into Zendesk QA

list_all_reviews

List all quality assurance reviews account-wide

list_qa_workspaces

Use this to identify workspace IDs for exporting reviews. List all Zendesk QA workspaces

list_workspace_reviews

List reviews for a specific workspace

search_qa_conversations

Search for conversations in Zendesk QA

Example Prompts for Zendesk QA (Klaus) in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with Zendesk QA (Klaus) immediately.

"List all my Zendesk QA workspaces."

"Show recent QA reviews for the 'English Support' workspace (ID: '123')."

"Search for reviewed conversations associated with client email 'user@example.com'."

Troubleshooting Zendesk QA (Klaus) MCP Server with Cursor

Common issues when connecting Zendesk QA (Klaus) to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

Zendesk QA (Klaus) + Cursor FAQ

Common questions about integrating Zendesk QA (Klaus) MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.