How do I find my Workspace ID?

Use the `list_qa_workspaces` tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

Can I export reviews for a specific date range?

Yes, you can provide a `params` string (e.g., `fromDate=2023-01-01&toDate=2023-01-31`) to the list reviews tools to filter by date.

What is the difference between the Export and Import APIs?

The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

Zendesk QA (Klaus) MCP Server for Google ADK 7 tools — connect in under 2 minutes

Name: Zendesk QA (Klaus)
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 7 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Zendesk QA (Klaus) as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

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Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="zendesk_qa_klaus_agent",
    instruction=(
        "You help users interact with Zendesk QA (Klaus) "
        "using 7 available tools."
    ),
    tools=[mcp_tools],
)

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zendesk QA (Klaus) MCP Server

Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.

Google ADK natively supports Zendesk QA (Klaus) as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 7 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
Workspace Management — List all available workspaces to organize your QA processes and review assignments
Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
Record Maintenance — Permanently remove ticket data from the QA platform via simple commands

The Zendesk QA (Klaus) MCP Server exposes 7 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Zendesk QA (Klaus) to Google ADK via MCP

Follow these steps to integrate the Zendesk QA (Klaus) MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 7 tools from Zendesk QA (Klaus) via MCP

Why Use Google ADK with the Zendesk QA (Klaus) MCP Server

Google ADK provides unique advantages when paired with Zendesk QA (Klaus) through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Zendesk QA (Klaus)

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Zendesk QA (Klaus) tools with BigQuery, Vertex AI, and Cloud Functions

Zendesk QA (Klaus) + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Zendesk QA (Klaus) MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Zendesk QA (Klaus) and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Zendesk QA (Klaus) tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Zendesk QA (Klaus) regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Zendesk QA (Klaus)

Zendesk QA (Klaus) MCP Tools for Google ADK (7)

These 7 tools become available when you connect Zendesk QA (Klaus) to Google ADK via MCP:

delete_qa_tickets

Remove specific ticket data from the QA platform

import_qa_tickets

Import conversation data into Zendesk QA for review

import_qa_users

Sync agents and managers into Zendesk QA

list_all_reviews

List all quality assurance reviews account-wide

list_qa_workspaces

Use this to identify workspace IDs for exporting reviews. List all Zendesk QA workspaces

list_workspace_reviews

List reviews for a specific workspace

search_qa_conversations

Search for conversations in Zendesk QA

Example Prompts for Zendesk QA (Klaus) in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Zendesk QA (Klaus) immediately.

"List all my Zendesk QA workspaces."

"Show recent QA reviews for the 'English Support' workspace (ID: '123')."

"Search for reviewed conversations associated with client email 'user@example.com'."

Troubleshooting Zendesk QA (Klaus) MCP Server with Google ADK

Common issues when connecting Zendesk QA (Klaus) to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Zendesk QA (Klaus) + Google ADK FAQ

Common questions about integrating Zendesk QA (Klaus) MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.