How do I find my Workspace ID?

Use the `list_qa_workspaces` tool to retrieve a comprehensive list of all workspaces in your account along with their unique IDs.

Can I export reviews for a specific date range?

Yes, you can provide a `params` string (e.g., `fromDate=2023-01-01&toDate=2023-01-31`) to the list reviews tools to filter by date.

What is the difference between the Export and Import APIs?

The Export API is for retrieving QA results (scores and reviews), while the Import API is for pushing conversation data and user profiles into the platform for review.

Zendesk QA (Klaus) MCP Server for VS Code Copilot 7 tools — connect in under 2 minutes

Name: Zendesk QA (Klaus)
Availability: InStock
Author: Vinkius

code.visualstudio.com/docs/copilot/chat/mcp-servers

Built by Vinkius GDPR 7 Tools IDE

GitHub Copilot in VS Code is the most widely adopted AI coding assistant, embedded directly into the world's most popular code editor. With MCP support in Agent mode, Copilot can access external data and APIs to generate context-aware code grounded in real-time information.

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The modern way to manage MCP Servers — no config files, no terminal commands. Install Zendesk QA (Klaus) and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "zendesk-qa-klaus": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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IAMAccess control

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DLPData protection

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<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zendesk QA (Klaus) MCP Server

Connect your Zendesk QA (formerly Klaus) account to any AI agent to automate your customer service quality assurance workflows. This MCP server enables your agent to export quality scores, search for reviewed conversations, and import external ticket data directly from natural language interfaces.

GitHub Copilot Agent mode brings Zendesk QA (Klaus) data directly into your VS Code workflow. With a project-scoped config, the entire team shares access to 7 tools. Copilot queries live data, generates typed code, and writes tests from actual API responses, all without leaving the editor.

What you can do

Review Extraction — List all quality assurance reviews and internal quality scores (IQS) account-wide or by workspace
Workspace Management — List all available workspaces to organize your QA processes and review assignments
Conversation Discovery — Search for specific customer interactions to identify which ones have been graded
Data Integration — Import conversation data and agent profiles from external platforms for grading in Zendesk QA
Record Maintenance — Permanently remove ticket data from the QA platform via simple commands

The Zendesk QA (Klaus) MCP Server exposes 7 tools through the Vinkius. Connect it to VS Code Copilot in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Zendesk QA (Klaus) to VS Code Copilot via MCP

Follow these steps to integrate the Zendesk QA (Klaus) MCP Server with VS Code Copilot.

Create MCP config

Create a .vscode/mcp.json file in your project root

Add the server config

Paste the JSON configuration above

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown

Start using Zendesk QA (Klaus)

Ask Copilot: "Using Zendesk QA (Klaus), help me...". 7 tools available

Why Use VS Code Copilot with the Zendesk QA (Klaus) MCP Server

GitHub Copilot for Visual Studio Code provides unique advantages when paired with Zendesk QA (Klaus) through the Model Context Protocol.

VS Code is used by over 70% of developers. adding MCP tools to Copilot means your team can leverage external data without leaving their primary editor

Project-scoped MCP configs (`.vscode/mcp.json`) let you commit server configurations to your repository, ensuring the entire team shares the same tool access

Copilot's Agent mode integrates MCP tools seamlessly with file editing, terminal commands, and workspace search in a single agentic loop

GitHub's enterprise compliance and audit features extend to MCP tool usage, providing visibility into how AI interacts with external services

Zendesk QA (Klaus) + VS Code Copilot Use Cases

Practical scenarios where VS Code Copilot combined with the Zendesk QA (Klaus) MCP Server delivers measurable value.

Live API integration: Copilot can query an MCP server, inspect the response schema, and generate typed API client code in the same step

DevSecOps workflows: security teams can give developers access to domain intelligence tools directly in their editor for real-time vulnerability assessment during code review

Data pipeline development: Copilot fetches sample data via MCP and generates transformation scripts, validators, and test fixtures from actual API responses

Documentation generation: Copilot queries available tools and auto-generates README sections, API reference docs, and usage examples

Zendesk QA (Klaus) MCP Tools for VS Code Copilot (7)

These 7 tools become available when you connect Zendesk QA (Klaus) to VS Code Copilot via MCP:

delete_qa_tickets

Remove specific ticket data from the QA platform

import_qa_tickets

Import conversation data into Zendesk QA for review

import_qa_users

Sync agents and managers into Zendesk QA

list_all_reviews

List all quality assurance reviews account-wide

list_qa_workspaces

Use this to identify workspace IDs for exporting reviews. List all Zendesk QA workspaces

list_workspace_reviews

List reviews for a specific workspace

search_qa_conversations

Search for conversations in Zendesk QA

Example Prompts for Zendesk QA (Klaus) in VS Code Copilot

Ready-to-use prompts you can give your VS Code Copilot agent to start working with Zendesk QA (Klaus) immediately.

"List all my Zendesk QA workspaces."

"Show recent QA reviews for the 'English Support' workspace (ID: '123')."

"Search for reviewed conversations associated with client email 'user@example.com'."

Troubleshooting Zendesk QA (Klaus) MCP Server with VS Code Copilot

Common issues when connecting Zendesk QA (Klaus) to VS Code Copilot through the Vinkius, and how to resolve them.

MCP tools not available

Ensure you are in Agent mode in Copilot Chat. MCP tools only appear in Agent mode.

Zendesk QA (Klaus) + VS Code Copilot FAQ

Common questions about integrating Zendesk QA (Klaus) MCP Server with VS Code Copilot.

Which VS Code version supports MCP?

MCP support requires VS Code 1.99 or later with the GitHub Copilot extension. Ensure both are updated to the latest version. Older versions of Copilot may not expose the Agent mode toggle.

How do I switch to Agent mode?

Open the Copilot Chat panel and look for two mode options: "Ask" and "Agent". Click "Agent" to enable autonomous tool calling. In Ask mode, Copilot provides conversational answers but cannot invoke MCP tools.

Can I restrict which MCP tools Copilot can access?

Yes. VS Code shows a tool consent dialog before any MCP tool is invoked for the first time. You can also configure tool access policies at the organization level through GitHub Copilot settings.

Does MCP work in VS Code Remote or Codespaces?

Yes. MCP servers configured via .vscode/mcp.json work in Remote SSH, WSL, and GitHub Codespaces environments. The MCP connection is established from the remote host, so ensure the server URL is accessible from that environment.