How to Use the Zoho Desk MCP in Google ADK

Q: How can I review all current tickets using Zoho Desk and Google ADK?

You use listtickets to get a summary of open, pending, or resolved items across every department. It returns the ticket ID, subject, status, priority, and who it's assigned to.

Q: What details are available when I list departments in Zoho Desk using Google ADK?

The listdepartments tool gives you a unique department ID. You need this ID for creating tickets or listing agents, so it's the best place to start your workflow.

Q: Can I search for specific topics in Zoho Desk using Google ADK?

Yep. Use searchtickets. It lets you search by keyword across the subject, description, and custom fields to find related tickets quickly.

Q: If I need agent assignment data for Zoho Desk, which tool do I use with Google ADK?

Run listagents. You must provide a valid department ID. This returns the name, email, role, and current availability status of all agents in that area.

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Connect Zoho Desk MCP to Google ADK

Create your Vinkius account to connect Zoho Desk to Google ADK and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Zoho Desk with Google ADK

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MCP Server: Full Support Ticket Lifecycle Management

To handle a ticket, first call `get_ticket` to pull the entire history. This provides all necessary context before you respond. If the issue is complex, use `list_tickets` to review open and pending items across all departments. When ready to modify the status or owner of an incident, run `update_ticket`. You just pass the fields that need changing—no more updating unnecessary data.

Google ADK: Centralized Customer Data Retrieval

Getting a customer's details is simple using `get_contact`. This lets your agent review all necessary account information before jumping into ticket history. For broader lookups, run `list_contacts` to get name, email, and phone for any customer. If you need organizational context, use `list_accounts` to retrieve the company's website, industry, and associated people.

MCP Server: Drafting Internal Notes and Replies

Never share internal thoughts with customers. Use `add_note` when you need to leave collaboration notes or escalation steps visible only to your team. It requires a valid ticket ID. When the agent needs to reply, call `add_reply`. This sends the message as HTML format and ensures it shows up in both the customer portal and via email.

Setup guide

Set up Zoho Desk MCP in Google ADK

Prerequisites

Python 3.10+ installed
google-adk package (pip install google-adk)
Active Vinkius subscription with a valid endpoint token

1

Install Google ADK

Run pip install google-adk to install the Agent Development Kit. MCP support is included via the McpToolset class.
2

Connect via SSE transport

Use McpToolset.from_server() with SseServerParams pointing to your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Create an LlmAgent

Pass the returned mcp_tools list directly to LlmAgent(tools=mcp_tools). The ADK maps each MCP tool to a native Gemini function call — no manual schema definitions required.
4

Run with any Gemini model

The agent works with any Gemini model (gemini-2.0-flash, gemini-2.5-pro, etc.). Copy the full example on the right to get started with Zoho Desk tools in your ADK agent.

agent.py

from google.adk.agents import LlmAgent
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import SseServerParams

# Connect to the MCP via SSE
mcp_tools, exit_stack = await McpToolset.from_server(
    connection_params=SseServerParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    )
)

# Create your agent with auto-discovered tools
agent = LlmAgent(
    name="Zoho Desk_agent",
    model="gemini-2.0-flash",
    instruction="You have access to Zoho Desk tools via MCP.",
    tools=mcp_tools,
)

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Common questions about Zoho Desk MCP in Google ADK

You use `list_tickets` to get a summary of open, pending, or resolved items across every department. It returns the ticket ID, subject, status, priority, and who it's assigned to.

The `list_departments` tool gives you a unique department ID. You need this ID for creating tickets or listing agents, so it's the best place to start your workflow.

Yep. Use `search_tickets`. It lets you search by keyword across the subject, description, and custom fields to find related tickets quickly.

Run `list_agents`. You must provide a valid department ID. This returns the name, email, role, and current availability status of all agents in that area.

The server touches customer account information, including contact details (name, email, phone) and ticket records (subject, status, priority).

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