How do I connect my Five9 account?

You subscribe through Vinkius and enter your Five9 VCC credentials. Vinkius manages the connection and session tokens for you.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I actually change an agent's status?

Yes, you can use the update agent state capability to remotely change an agent to states like READY or LOGOUT.

Is my Five9 data secure?

Yes, Vinkius hosts the MCP and manages your credentials and session tokens securely.

Can I see real-time call stats?

Yes, the get statistics capability allows your AI client to fetch real-time metrics like Service Level and Average Handle Time.

What agent states can I set using this server?

You can use the 'update_agent_state' capability to force an agent into common operational states such as 'READY' (available for calls), 'NOT_READY' (unavailable), or 'LOGOUT' (ends the agent session).

Is the statistics capability real-time?

Yes! The 'get_statistics' capability fetches the current high-level metrics from your Five9 organization, providing an up-to-the-minute view of contact center performance and volumes.

Can I see who is currently on a call?

Absolutely. Use the 'list_active_interactions' capability to see all ongoing calls and digital interactions, including details about the participating agents and interaction durations.

An astronaut overseeing a futuristic data hub

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Connect Five9 to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Manage your entire floor through a single chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 11 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 11 available through Five9.

01
List campaigns
This capability retrieves a full list of all configured campaigns in your Five9 environment.
02
Logout session
Use this to end the current supervisor session and log out.
03
List active interactions
This capability provides a list of all currently active calls or digital interactions.
04
List agent states
Use this to see the current status of every agent in the system.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 11 available through Five9.

05
List users
This capability returns a list of all users defined in your organization.
06
List agent groups
Get a list of all configured agent groups with this capability.
07
List skills
This capability lists all available skills configured in your contact center.
08
Terminate interaction
Use this capability to force the end of a specific active interaction.

Capability set03 / 03

09-11

3 capabilities in this set.

Part of 11 available through Five9.

09
Update agent state
This capability allows you to remotely change an agent's state, such as forcing them to READY or LOGOUT.
10
Get agent state
This capability pulls the specific operational state for a single agent.
11
Get statistics
Get real-time contact center performance metrics through this capability.

Real work

What teams actually run

Rapid Floor Management

A supervisor needs to quickly move an agent to READY status to handle a sudden spike in call volume.

Performance Auditing

An operations manager asks for current statistics to see if the service level is meeting targets.

Interaction Cleanup

A lead identifies a stuck interaction and uses the AI to terminate the session immediately.

Capacity Planning

A manager checks the list of skills and campaigns to understand current distribution.

Automate a task

Put Five9 to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

How to track statistics

One connector, every AI

Five9 works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Five9 to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

857ms average. Fast in production.

Five9 is checked daily against the live service.

Daily averagePeak 1122ms

Oct 3Today

Fastest day: 729ms
Slowest day: 1122ms
14-day trend: Slowing+5%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 11 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Five9, so you can see the experience inside your AI.

It does not authenticate your account with Five9. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Five9 Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_fIpwp3ZKGcekDzYQorReCxGpdcvPanfKXOkpi3rT/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Five9 capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "five9-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_fIpwp3ZKGcekDzYQorReCxGpdcvPanfKXOkpi3rT/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Five9 in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Five9 owners hand off.

This MCP is built for contact center leadership who need to manage floor operations without being glued to a dashboard.

01
Contact Center Supervisors
They use the AI to check agent availability and manage real-time floor coverage.
02
Operations Managers
They use the AI to get quick summaries of campaign performance and skill distribution.
03
Support Leads
They use the AI to monitor active support calls and adjust agent states to maintain service levels.

FAQ

Questions Five9 owners ask.

01
How do I connect my Five9 account?
You subscribe through Vinkius and enter your Five9 VCC credentials. Vinkius manages the connection and session tokens for you.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.
03
Can I actually change an agent's status?
Yes, you can use the update agent state capability to remotely change an agent to states like READY or LOGOUT.
04
Is my Five9 data secure?
Yes, Vinkius hosts the MCP and manages your credentials and session tokens securely.
05
Can I see real-time call stats?
Yes, the get statistics capability allows your AI client to fetch real-time metrics like Service Level and Average Handle Time.
06
What agent states can I set using this server?
You can use the 'update_agent_state' capability to force an agent into common operational states such as 'READY' (available for calls), 'NOT_READY' (unavailable), or 'LOGOUT' (ends the agent session).
07
Is the statistics capability real-time?
Yes! The 'get_statistics' capability fetches the current high-level metrics from your Five9 organization, providing an up-to-the-minute view of contact center performance and volumes.
08
Can I see who is currently on a call?
Absolutely. Use the 'list_active_interactions' capability to see all ongoing calls and digital interactions, including details about the participating agents and interaction durations.

Explore

More in Industry Titans

Connect Five9 to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

List campaigns

Logout session

List active interactions

List agent states

05-08

List users

List agent groups

List skills

Terminate interaction

09-11

Update agent state

Get agent state

Get statistics

What teams actually run

Rapid Floor Management

Performance Auditing

Interaction Cleanup

Capacity Planning

Building your own app? The connector is yours to use.

Five9 Connector

Claude Desktop

Contact Center Supervisors

Operations Managers

Support Leads

How do I connect my Five9 account?

Which AI clients can I use with this MCP?

Can I actually change an agent's status?

Is my Five9 data secure?

Can I see real-time call stats?

What agent states can I set using this server?

Is the statistics capability real-time?

Can I see who is currently on a call?

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