How do I connect my Dixa account?

You need to grab your API Token from the Dixa dashboard under Settings, then provide it to Vinkius to connect your account to your AI client.

Which AI clients can I use with this MCP?

You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I manage my team through the AI?

Yes, you can list support teams, check agent details, and assign conversations to specific members.

Does this work for omnichannel support?

Yes, it handles conversations across phone, email, chat, and messaging by pulling data from your Dixa account.

Can I create new customers directly?

Yes, you can use the create_customer_profile capability to add new users to your Dixa database.

How do I find my Dixa API Token?

Log in to Dixa, navigate to Settings > Integrations > API Tokens, and generate a new token for your integration.

Can I assign tickets to myself via AI?

Yes! Use the assign_to_self capability with a specific conversation ID to take ownership of a support ticket.

How do I check which agents are online?

The list_support_agents capability retrieves all agent profiles and their current status directly from the Dixa platform.

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Connect Dixa to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Manage tickets and team workflows through natural conversation.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 12 capabilities

We ship only the actions that matter.

Capability set01 / 03

01-04

4 capabilities in this set.

Part of 12 available through Dixa.

01
Get conversation details
Fetches full information and context for a specific support ticket.
02
List support teams
Returns a list of all configured agent teams.
03
Assign to self
Claims an active conversation for your own account.
04
Get agent info
Retrieves specific details about a Dixa agent.

Capability set02 / 03

05-08

4 capabilities in this set.

Part of 12 available through Dixa.

05
List active webhooks
Shows the current list of active webhook event configurations.
06
Resolve conversation
Marks a conversation as resolved to close it out.
07
Create conversation
Starts a new support chat or ticket.
08
Create customer profile
Adds a new customer profile to the system.

Capability set03 / 03

09-12

4 capabilities in this set.

Part of 12 available through Dixa.

09
Get connection status
Checks the current health of the API connection.
10
List support agents
Returns a list of all active support agents.
11
List conversations
Provides a list of all current customer tickets.
12
List end users
Retrieves a list of all customers in the Dixa database.

Real work

What teams actually run

Rapid Ticket Reassignment

A manager identifies a high-priority ticket and tells the agent to assign it to a specific specialist.

Customer Context Retrieval

An agent needs to know a customer's history before responding and asks the AI to pull the profile.

Pipeline Cleanup

A user closes out multiple resolved conversations at once using simple commands.

System Health Checks

An operations engineer checks if the Dixa API is responding correctly during a deployment.

Automate a task

Put Dixa to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Dixa works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Dixa to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

879ms average. Fast in production.

Dixa is checked daily against the live service.

Daily averagePeak 1172ms

Oct 3Today

Fastest day: 731ms
Slowest day: 1172ms
14-day trend: Slowing+10%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 12 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Dixa, so you can see the experience inside your AI.

It does not authenticate your account with Dixa. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Dixa Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Dixa capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "dixa-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_wSXl6VWBrEo1Jko4aG4nSezNRnL1LlybwwdaGvlm/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Dixa in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Dixa owners hand off.

This MCP is built for teams managing high-volume, omnichannel customer service workflows.

01
Support Leads
They use the agent to pull ticket summaries and reassign high-priority items.
02
Customer Success Teams
They check customer profiles and history without switching tabs.
03
Operations Leads
They verify system health and manage webhook configurations through the agent.

FAQ

Questions Dixa owners ask.

01
How do I connect my Dixa account?
You need to grab your API Token from the Dixa dashboard under Settings, then provide it to Vinkius to connect your account to your AI client.
02
Which AI clients can I use with this MCP?
You can use any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.
03
Can I manage my team through the AI?
Yes, you can list support teams, check agent details, and assign conversations to specific members.
04
Does this work for omnichannel support?
Yes, it handles conversations across phone, email, chat, and messaging by pulling data from your Dixa account.
05
Can I create new customers directly?
Yes, you can use the create_customer_profile capability to add new users to your Dixa database.
06
How do I find my Dixa API Token?
Log in to Dixa, navigate to Settings > Integrations > API Tokens, and generate a new token for your integration.
07
Can I assign tickets to myself via AI?
Yes! Use the assign_to_self capability with a specific conversation ID to take ownership of a support ticket.
08
How do I check which agents are online?
The list_support_agents capability retrieves all agent profiles and their current status directly from the Dixa platform.

Explore

More in Customer Support

Connect Dixa to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Get conversation details

List support teams

Assign to self

Get agent info

05-08

List active webhooks

Resolve conversation

Create conversation

Create customer profile

09-12

Get connection status

List support agents

List conversations

List end users

What teams actually run

Rapid Ticket Reassignment

Customer Context Retrieval

Pipeline Cleanup

System Health Checks

Building your own app? The connector is yours to use.

Dixa Connector

Claude Desktop

Support Leads

Customer Success Teams

Operations Leads

How do I connect my Dixa account?

Which AI clients can I use with this MCP?

Can I manage my team through the AI?

Does this work for omnichannel support?

Can I create new customers directly?

How do I find my Dixa API Token?

Can I assign tickets to myself via AI?

How do I check which agents are online?

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