How do I connect this MCP to my Salesforce account?

Vinkius hosts the MCP and manages the connection. You simply connect your client to the Vinkius catalog and provide your Salesforce credentials when prompted.

Can my AI agent create new cases?

Yes, the sf_create_case capability allows your agent to generate new support cases with subjects, descriptions, and priority levels.

Is the knowledge base search real-time?

Yes, the sf_search_knowledge capability queries your published Salesforce Knowledge articles immediately.

Can I make comments visible to customers?

Yes, when using the sf_add_case_comment capability, you can set the isPublished flag to true to make a comment visible in a customer portal.

Which AI clients can use this MCP?

This MCP works with any compatible client, including Claude, Cursor, Windsurf, and VS Code.

What types of cases can I manage?

All Salesforce Case records. filter by status (New, Working, Escalated, Closed), priority (High, Medium, Low), and origin (Web, Phone, Email).

Can I search the Knowledge Base?

Yes! Searches published Knowledge articles by keyword and returns title, summary, and direct link.

Can I add comments to cases?

Yes. add internal notes or customer-visible comments to any case.

An astronaut overseeing a futuristic data hub

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Connect Salesforce Service Cloud to ChatGPT and Claude

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Handle support tickets and knowledge searches through conversation.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

Waiting for input…

Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 8 capabilities

We ship only the actions that matter.

Capability set01 / 02

01-04

4 capabilities in this set.

Part of 8 available through Salesforce.

01
Sf cases by status
This capability returns Salesforce cases filtered by their current status. Use it to analyze workloads or find all cases marked as Escalated or New.
02
Sf update case
This capability modifies existing Salesforce cases. You can use it to change a status, escalate a priority, or add details to a description.
03
Sf case metrics
This capability provides aggregate data on your support queue. It returns counts of cases grouped by their status and priority levels.
04
Sf add case comment
This capability adds a new comment to a specific case. You can choose to make the note internal only or publish it for the customer to see.

Capability set02 / 02

05-08

4 capabilities in this set.

Part of 8 available through Salesforce.

05
Sf create case
This capability generates a new support case in Salesforce. It links the ticket to specific contacts and accounts using their Salesforce IDs.
06
Sf case comments
This capability retrieves the full conversation history for a case. It shows all internal and public comments along with who wrote them.
07
Sf search cases
This capability searches for cases using a subject or case number. It returns details like owner, status, and priority for the matching tickets.
08
Sf search knowledge
This capability queries the Salesforce Knowledge Base. It finds published articles, summaries, and URLs to help resolve customer issues.

Real work

What teams actually run

Rapid Ticket Creation

A user describes a new issue and the agent creates the Salesforce case automatically.

Queue Health Checks

A manager asks for a breakdown of high-priority cases to assess team capacity.

Self-Service Assistance

An agent asks for a knowledge article to find a solution for a customer's problem.

Case Updates

A user changes the status of a ticket from New to Working via a text command.

Automate a task

Put Salesforce to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Salesforce works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

Building your own app? The connector is yours to use.

You don't need a client to put Salesforce to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

908ms average. Fast in production.

Salesforce is checked daily against the live service.

Daily averagePeak 1414ms

Oct 3Today

Fastest day: 750ms
Slowest day: 1414ms
14-day trend: Slowing+7%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 8 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Salesforce, so you can see the experience inside your AI.

It does not authenticate your account with Salesforce. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Salesforce Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_KdDlq0Ckno1sO3tmxIrcfXtlGyLNm1znPiejmNqh/mcp

Claude Desktop

Follow the steps below to connect in seconds.

1In Claude Desktop, open Settings → Connectors.
2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3Click Add and start a new chat — Salesforce capabilities are ready to use.

Configuration · claude_desktop_config.jsonCopy

{
  "mcpServers": {
    "salesforce-service-cloud-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_KdDlq0Ckno1sO3tmxIrcfXtlGyLNm1znPiejmNqh/mcp"
    }
  }
}

Claude
ChatGPT
Cursor
VS Code
Windsurf
Claude Code
JetBrains
Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Salesforce in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Salesforce owners hand off.

This MCP is built for teams that live in Salesforce Service Cloud and want to interact with their data through an AI interface.

01
Support Agents
They use the agent to resolve tickets and log notes without switching tabs.
02
CS Managers
They use the agent to get instant health checks on the support queue.
03
Success Teams
They use the agent to quickly look up case history for specific customers.

FAQ

Questions Salesforce owners ask.

01
How do I connect this MCP to my Salesforce account?
Vinkius hosts the MCP and manages the connection. You simply connect your client to the Vinkius catalog and provide your Salesforce credentials when prompted.
02
Can my AI agent create new cases?
Yes, the sf_create_case capability allows your agent to generate new support cases with subjects, descriptions, and priority levels.
03
Is the knowledge base search real-time?
Yes, the sf_search_knowledge capability queries your published Salesforce Knowledge articles immediately.
04
Can I make comments visible to customers?
Yes, when using the sf_add_case_comment capability, you can set the isPublished flag to true to make a comment visible in a customer portal.
05
Which AI clients can use this MCP?
This MCP works with any compatible client, including Claude, Cursor, Windsurf, and VS Code.
06
What types of cases can I manage?
All Salesforce Case records. filter by status (New, Working, Escalated, Closed), priority (High, Medium, Low), and origin (Web, Phone, Email).
07
Can I search the Knowledge Base?
Yes! Searches published Knowledge articles by keyword and returns title, summary, and direct link.
08
Can I add comments to cases?
Yes. add internal notes or customer-visible comments to any case.

Explore

More in Industry Titans

Connect Salesforce to Claude, Cursor, ChatGPT & more

Your AI does the work. We keep it safe and sound.

Each Connector runs inside its own sealed environment.

One switch stops every agent. Instantly.

Spending limits that pause instead of surprise.

We ship only the actions that matter.

01-04

Sf cases by status

Sf update case

Sf case metrics

Sf add case comment

05-08

Sf create case

Sf case comments

Sf search cases

Sf search knowledge

What teams actually run

Rapid Ticket Creation

Queue Health Checks

Self-Service Assistance

Case Updates

Building your own app? The connector is yours to use.

Salesforce Connector

Claude Desktop

Support Agents

CS Managers

Success Teams

How do I connect this MCP to my Salesforce account?

Can my AI agent create new cases?

Is the knowledge base search real-time?

Can I make comments visible to customers?

Which AI clients can use this MCP?

What types of cases can I manage?

Can I search the Knowledge Base?

Can I add comments to cases?

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