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ClaudeChatGPTPerplexityGeminiMicrosoft CopilotRaycastMeta AIGrokZ.aiQwenKimi
DeepSeekMistralCursorVS CodeWindsurfJetBrainsClineLovableVercel AI SDKLangChain

Use Zammad with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. Automate helpdesk workflows via Zammad. manage tickets, users, and organizations directly from any AI agent.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 41 capabilities

The complete Zammad capability set.

These are the exact actions your AI can choose when you ask it to work with Zammad.

Capability set01 / 11

01-04

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 01

    Create user

    Create a new Zammad user

  2. 02

    Data privacy delete user

    Delete a user via Data Privacy task (Recommended over direct delete)

  3. 03

    Delete ticket

    Delete a Zammad ticket

  4. 04

    Delete user

    Delete a Zammad user

Capability set02 / 11

05-08

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 05

    Get group

    Get details for a specific Zammad group

  2. 06

    Get links

    Get links for a specific object

  3. 07

    Get organization

    Get details for a specific Zammad organization

  4. 08

    Get ticket article

    Get details for a specific ticket article

Capability set03 / 11

09-12

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 09

    Get ticket

    Get details for a specific Zammad ticket

  2. 10

    List all tags

    List all tags in the system (Admin)

  3. 11

    List calendars

    List calendars

  4. 12

    List checklist items

    List checklist items

Capability set04 / 11

13-16

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 13

    List checklist templates

    List checklist templates

  2. 14

    List checklists

    List checklists

  3. 15

    List groups

    List all Zammad groups

  4. 16

    List roles

    List all Zammad roles

Capability set05 / 11

17-20

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 17

    List slas

    List SLAs

  2. 18

    List ticket articles

    List articles for a specific ticket

  3. 19

    List ticket states

    List ticket states

  4. 20

    List time accountings

    List time accountings for a ticket

Capability set06 / 11

21-24

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 21

    Search groups

    Search for groups in Zammad

  2. 22

    Search organizations

    Search for organizations in Zammad

  3. 23

    Update ticket

    Update an existing Zammad ticket

  4. 24

    Add tag

    Add a tag to an object

Capability set07 / 11

25-28

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 25

    Create ticket

    Create a new Zammad ticket

  2. 26

    Get me

    Get current Zammad user details

  3. 27

    Get shared draft

    Get shared draft for a ticket

  4. 28

    Get user

    Get details for a specific Zammad user

Capability set08 / 11

29-32

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 29

    List mentions

    List mentions

  2. 30

    List organizations

    List all Zammad organizations

  3. 31

    List tags for object

    List tags for a specific object (e.g., Ticket)

  4. 32

    List ticket priorities

    List ticket priorities

Capability set09 / 11

33-35

3 capabilities in this set.

Part of 41 available through Zammad.

  1. 33

    List tickets

    List Zammad tickets

  2. 34

    Remove tag

    Remove a tag from an object

  3. 35

    Search tickets

    Search for tickets in Zammad

Capability set10 / 11

36-38

3 capabilities in this set.

Part of 41 available through Zammad.

  1. 36

    Search users

    Search for users in Zammad

  2. 37

    Summarize ticket

    Trigger async generation of a ticket summary

  3. 38

    Update user

    Update an existing Zammad user

Capability set11 / 11

39-41

3 capabilities in this set.

Part of 41 available through Zammad.

  1. 39

    Search roles

    Search for roles in Zammad

  2. 40

    Create ticket article

    Create a new article on a ticket

  3. 41

    List users

    List all Zammad users

Observed, not estimated

1020ms average. Fast in production.

Zammad is checked daily against the live service.

Daily averagePeak 1236ms
Aug 20Today
Fastest day
875ms
Slowest day
1236ms
14-day trend
Slowing+25%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 41 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Zammad, so you can see the experience inside your AI.

It does not authenticate your account with Zammad. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Zammad Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zammad capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zammad-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Zammad owners ask.

  • 01

    Can I search for specific users or organizations within Zammad?

    Yes! You can use the search_users and search_organizations capabilities to find specific records using search queries directly from your AI agent.

  • 02

    How do I safely delete a user according to data privacy standards?

    It is recommended to use the data_privacy_delete_user capability. This initiates a Data Privacy task in Zammad, which is the preferred method over direct deletion for compliance.

  • 03

    Can I view my own Zammad profile details?

    Yes, the get_me capability allows you to retrieve the profile details of the currently authenticated user associated with your access token.

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