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Connect Zammad to ChatGPT, Claude and Gemini

Set it up once and it works in ChatGPT, Claude, Cursor, and any other client you love. It all runs safely in the background, so you can relax and focus on what really matters. Handle support tickets and user data without leaving your chat interface.

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Your AI does the work. We keep it safe and sound.

No other AI tool gives you this. Your workflow runs in the client you already love, your account stays protected, and you decide what the agent can and cannot do. It is the whole reason to make the switch.

Each Connector lives inside our infrastructure, the same place where your workflow runs. The three things below are already part of it, working quietly in the background so you never have to think about them. Nothing to add, nothing to set up, nothing to worry about.

A futuristic MCP client docking bay
V8 Isolate01

Each Connector runs inside its own sealed environment.

Each Connector runs inside its own sealed V8 runtime — no access to your files, your system, or other servers. A Connector never sees past its own request.

Kill Switch02

One switch stops every agent. Instantly.

One action deactivates every Connector, revokes every token, and ends every session at once. AI Governance keeps the record.

FinOps per User03

Spending limits that pause instead of surprise.

Every user keeps their own connections and credentials, isolated from everyone else. Anything that would cross your spending limit is held for your approval, not billed.

Three controls, built into the layer your AI connects through.

Curated set · 41 capabilities

We ship only the actions that matter.

Capability set01 / 11

01-04

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 01

    Get links

    Fetches links associated with a specific object type and ID.

  2. 02

    Update ticket

    Modifies an existing Zammad ticket based on its ID.

  3. 03

    List organizations

    Provides a full list of all organizations in Zammad.

  4. 04

    Summarize ticket

    Triggers an asynchronous summary generation for a specific ticket ID.

Capability set02 / 11

05-08

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 05

    Create ticket article

    Adds a new article to a designated ticket.

  2. 06

    Create ticket

    Generates a new Zammad ticket with a title and group or customer assignment.

  3. 07

    Data privacy delete user

    Executes a secure user deletion via a specialized data privacy task.

  4. 08

    Get me

    Returns the details of the currently authenticated Zammad user.

Capability set03 / 11

09-12

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 09

    Get shared draft

    Retrieves a shared draft associated with a specific ticket.

  2. 10

    Get ticket article

    Gets the content and details of a specific ticket article.

  3. 11

    List calendars

    Returns a list of available Zammad calendars.

  4. 12

    List ticket articles

    Lists all articles belonging to a specific ticket.

Capability set04 / 11

13-16

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 13

    List tickets

    Lists Zammad tickets, supporting various filters.

  2. 14

    List users

    Provides a list of all users in the Zammad system.

  3. 15

    Search groups

    Searches for Zammad groups using keyword queries.

  4. 16

    Add tag

    Attaches a new tag to a specified object and ID.

Capability set05 / 11

17-20

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 17

    Create user

    Sets up a new user profile in Zammad with the provided details.

  2. 18

    Delete ticket

    Removes a specific ticket from the system using its ID.

  3. 19

    Delete user

    Deletes a user profile from Zammad using their unique ID.

  4. 20

    Get group

    Retrieves specific details for a Zammad group using its ID.

Capability set06 / 11

21-24

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 21

    Get organization

    Fetches details for a single Zammad organization.

  2. 22

    Get ticket

    Retrieves all information for a specific Zammad ticket.

  3. 23

    Get user

    Fetches the profile information for a specific Zammad user.

  4. 24

    List all tags

    Provides a list of all system tags for administrators.

Capability set07 / 11

25-28

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 25

    List checklist items

    Lists the items within existing checklists.

  2. 26

    List checklists

    Provides a list of all checklists in the system.

  3. 27

    List checklist templates

    Retrieves all available checklist templates.

  4. 28

    List groups

    Returns a list of all Zammad groups.

Capability set08 / 11

29-32

4 capabilities in this set.

Part of 41 available through Zammad.

  1. 29

    List mentions

    Lists all mentions within the system.

  2. 30

    List roles

    Lists all defined roles within Zammad.

  3. 31

    List slas

    Returns a list of all configured SLAs.

  4. 32

    List tags for object

    Retrieves all tags assigned to a specific object.

Capability set09 / 11

33-35

3 capabilities in this set.

Part of 41 available through Zammad.

  1. 33

    List ticket priorities

    Returns a list of ticket priorities.

  2. 34

    List ticket states

    Returns a list of all available ticket states in the system.

  3. 35

    List time accountings

    Lists the time accounting records for a specific ticket.

Capability set10 / 11

36-38

3 capabilities in this set.

Part of 41 available through Zammad.

  1. 36

    Remove tag

    Deletes a specific tag from an object.

  2. 37

    Search organizations

    Searches for Zammad organizations using specific keywords.

  3. 38

    Search roles

    Searches for system roles using keyword queries.

Capability set11 / 11

39-41

3 capabilities in this set.

Part of 41 available through Zammad.

  1. 39

    Search tickets

    Searches for tickets using keyword queries.

  2. 40

    Search users

    Searches for users using keyword queries.

  3. 41

    Update user

    Updates the details of an existing Zammad user.

Real work

What teams actually run

01

Rapid Ticket Updates

Tell your agent to change a ticket priority or add a tag after a quick conversation.

02

User Lookup

Ask your agent to find a customer's organization or profile details instantly.

03

Automated Summaries

Request a summary of a complex ticket to get the gist of a customer issue immediately.

04

Admin Management

Manage system roles and groups without navigating the full Zammad admin panel.

Automate a task

Put Zammad to work on one thing.

Step-by-step automations your AI runs through this Connector: the workflow, the prompts to start with, and the exact capabilities behind each move.

One connector, every AI

Zammad works with the most popular AI clients.

These are the most popular clients, each with a step-by-step guide: one link, set up once, with governance and visibility built in. And because everything runs on the MCP standard, the same connection also works in any other compatible client — nothing to rebuild.

ClaudeClaudeChatGPTChatGPTGeminiGeminiPerplexityPerplexityGrokGrokMicrosoft CopilotMicrosoft CopilotCursorCursorVS CodeVS CodeWindsurfWindsurfJetBrainsJetBrainsClineClineLangChainLangChainVercel AI SDKVercel AI SDKLovableLovableZ.aiZ.aiRaycastRaycastQwen CodeQwen CodeKimi CodeKimi CodeLe ChatLe Chat

Building your own app? The connector is yours to use.

You don't need a client to put Zammad to work: the same hosted connection plugs into your own applications and agent code, with the same governance on every request. Build with it, chat with it — one connection for both.

Observed, not estimated

1040ms average. Fast in production.

Zammad is checked daily against the live service.

Daily averagePeak 1357ms
Oct 3Today
Fastest day
935ms
Slowest day
1357ms
14-day trend
Stable+1%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 41 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Zammad, so you can see the experience inside your AI.

It does not authenticate your account with Zammad. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Zammad Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zammad capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zammad-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

Guided setup for Claude? Set up Zammad in Claude and other AIs

See all the AI clients this connector works with ↑

Who it's for

Built for the work Zammad owners hand off.

This MCP is built for support and admin teams who want to interact with their helpdesk through a chat interface rather than a dashboard.

  • 01

    Support Leads

    They use the AI to check ticket statuses and user history without switching tabs.

  • 02

    System Admins

    They manage users, groups, and organizations directly from their AI client.

  • 03

    DevOps Engineers

    They use the connection to feed helpdesk data into automated workflows.

FAQ

Questions Zammad owners ask.

  • 01

    How do I connect this MCP to my Zammad instance?

    You need your Zammad URL and a Personal Access Token. Once you provide these to the Vinkius-hosted MCP, you can connect your AI client with one click.

  • 02

    Which AI clients can I use with this?

    You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

  • 03

    Is my Zammad data secure?

    Yes. Vinkius hosts the MCP and manages your credentials securely, and the capability includes specific methods for data privacy tasks like user deletion.

  • 04

    Can I create new tickets through the AI?

    Yes. You can use the create_ticket capability to generate new tickets by providing a title and assigning them to a group or customer.

  • 05

    Do I need to be an admin to use all the capabilities?

    Some capabilities, like listing all system tags, are specifically designed for administrative use, while others are for general support tasks.

  • 06

    Can I search for specific users or organizations within Zammad?

    Yes! You can use the search_users and search_organizations capabilities to find specific records using search queries directly from your AI agent.

  • 07

    How do I safely delete a user according to data privacy standards?

    It is recommended to use the data_privacy_delete_user capability. This initiates a Data Privacy task in Zammad, which is the preferred method over direct deletion for compliance.

  • 08

    Can I view my own Zammad profile details?

    Yes, the get_me capability allows you to retrieve the profile details of the currently authenticated user associated with your access token.

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