Can I acknowledge and resolve incidents directly from my AI agent?

Yes! Use the `update_incident` tool with the incident ID and your PagerDuty email. Set status to `acknowledged` or `resolved` to change the incident state instantly without opening the PagerDuty dashboard.

How do I find out who is on-call right now?

Run the `list_oncalls` tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.

Can I create incidents programmatically for testing or escalation?

Absolutely. Use `create_incident` with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to `high` or `low`. The incident will immediately trigger according to the service's escalation policy.

PagerDuty MCP Server

Name: PagerDuty
Availability: InStock
Author: Vinkius

pagerduty.com

Built by Vinkius GDPR ToolsFree

Manage incidents, services, on-call schedules, and escalation policies via PagerDuty — trigger, acknowledge, and resolve alerts from any AI agent.

Vinkius AI Gateway supports streamable HTTP and SSE.

Works with every AI agent you already use

…and any MCP-compatible client

PagerDuty MCP Server: see your AI Agent in action

AI Agent→Vinkius→PagerDuty

You

Vinkius AI Gateway

GDPR·High Security·Kill Switch·Ultra-Low Latency·Plug and Play

Built-in capabilities (11)

create_incident

Requires the From header email (your PagerDuty user email), service ID, and incident title. Create a new incident on a service

get_incident

Get detailed information about a specific incident

get_service

Get detailed configuration of a specific service

get_user

Get detailed information about a specific user

list_escalation_policies

List all escalation policies

list_incidents

Optionally filter by status: triggered, acknowledged, resolved. List incidents across all services

list_oncalls

List who is currently on-call across all schedules

list_schedules

List all on-call schedules

list_services

List all monitored services

list_users

List all users in the PagerDuty account

update_incident

Use to acknowledge, resolve, or reassign incidents programatically. Update an incident status (acknowledge, resolve, escalate)

What this connector unlocks

Connect your PagerDuty account to any AI agent and take full control of incident management operations through natural conversation.

What you can do

Incident Management — List, create, acknowledge, and resolve incidents across all services
Service Monitoring — Browse all monitored services and inspect their configurations, integrations, and health status
User Management — List all team members, view individual profiles, contact methods, and notification rules
On-Call Visibility — See who is currently on-call across all schedules and escalation levels in real-time
Schedule Administration — Browse rotation schedules with their layers, handoff times, and coverage windows
Escalation Policies — Inspect escalation chains to understand how incidents route through teams

How it works

1. Subscribe to this server
2. Enter your PagerDuty REST API Key from Configuration > API Access
3. Start managing incidents from Claude, Cursor, or any MCP-compatible client

Who is this for?

SRE Engineers — quickly triage and resolve incidents without leaving your IDE
Engineering Managers — get instant visibility into active incidents and on-call coverage
DevOps Teams — automate incident workflows and integrate PagerDuty into AI-driven runbooks

Frequently asked questions

Give your AI agents the power of PagerDuty

Access PagerDuty and 2,000+ MCP servers — ready for your agents to use, right now. No glue code. No custom integrations. Just plug Vinkius AI Gateway and let your agents work.

DETAILS

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