TrengoをChatGPT、Claude、Geminiに接続

• 01 / 03Trengoのチケット管理方法
• 02 / 03サポートチームの稼働状況を監視する
• 03 / 03メッセージへの返信方法

最速日

711ms

最遅日

1211ms

14日間の傾向

遅延傾向+27%

Trengo Connector

準備完了です。MCPクライアントを選択し、セットアップ手順に従ってください。

コネクタリンクhttps://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcpコピー

Claude Desktop

以下の手順で数秒で接続できます。

1. 1In Claude Desktop, open Settings → Connectors.
2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
3. 3Click Add and start a new chat — Trengo capabilities are ready to use.

設定 · claude_desktop_config.jsonコピー

{
  "mcpServers": {
    "trengo-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_A8u1cVikv6oTvCUnABKUk7KeTnNuAWPNBEmEQcMW/mcp"
    }
  }
}

• Claude
• ChatGPT
• Cursor
• VS Code
• Windsurf
• Claude Code
• JetBrains
• Cline

各クライアントの手順ガイドはこちらです。 接続方法

Claude向けのガイド付きセットアップ？ TrengoをClaudeや他のAIに設定する

このConnectorが対応するすべてのAIクライアントを見る ↑

• 01

  サポートマネージャー

  AIへの簡単なコマンドでチケット履歴を即座に取得し、チームの活動状況を監視できます。

• 02

  カスタマーサクセスチーム

  ワークスペースから直接、顧客への回答やチケットステータスの更新を迅速に行えます。

• 03

  オペレーションリーダー

  AIアシスタントを通じて通信チャネルを調整し、Webhookイベントをリアルタイムで監視できます。

• 01

  How do I connect my Trengo account?

  You need to provide your Trengo API Token, which you can find in your account profile or settings, after subscribing to the MCP on Vinkius.

• 02

  Which AI clients can I use with this MCP?

  You can use any MCP-compatible client, including Claude, Cursor, and Windsurf.

• 03

  Can I respond to WhatsApp messages through the AI?

  Yes, the MCP allows you to send messages to customers across your configured omnichannel channels, including WhatsApp.

• 04

  Does this MCP host the connection?

  Yes, Vinkius hosts and manages the MCP, so you don't have to run it locally or manage the connection yourself.

• 05

  Can I update ticket statuses?

  Yes, you can use the update_ticket capability to change statuses to OPEN, CLOSED, or ASSIGNED.

• 06

  Can I see all the messages in a specific ticket via AI?

  Yes! Use the list_messages capability and provide the Ticket ID. Your agent will retrieve the full conversation history, including both customer messages and internal notes.

• 07

  How do I add an internal note to a ticket that the customer won't see?

  Use the send_message action. Provide the Ticket ID and your text, and set the internal parameter to 'true'. This will log the message as a private note for your team.

• 08

  Is it possible to list all communication channels like WhatsApp and Email?

  Absolutely. Use the list_channels query. The agent will retrieve all your active integrations, helping you identify which Channel ID to use when creating new tickets.

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