Vinkius

Five9 QM MCP. Automate Quality Scoring and Review.

Five9 QM connects Quality Management workflows directly into your agent chat. It lets you pull reports, review recorded calls, and submit performance evaluations without leaving your main workspace. Manage quality assurance tasks—from checking calibration scores to generating temporary audio links—all through natural conversation.

Five9 QM MCP is compatible with Claude Claude
Five9 QM MCP is compatible with ChatGPT ChatGPT
Five9 QM MCP is compatible with Cursor Cursor
Five9 QM MCP is compatible with Gemini Gemini
Five9 QM MCP is compatible with Windsurf Windsurf
Five9 QM MCP is compatible with VS Code VS Code
Five9 QM MCP is compatible with JetBrains JetBrains
Five9 QM MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Review Interactions

Fetch detailed metadata about recorded voice and digital customer interactions.

Manage Evaluations

Submit new performance evaluations or retrieve the full details for past assessments instantly.

Generate Recordings Links

Create temporary, secure links that allow you to play back specific audio recordings for quality review.

Analyze Forms and Calibration

List available evaluation forms or track the status of your team's calibration sessions.

Generate Performance Reports

Pull summary metrics that show organization-wide quality trends from QM.

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AI Agent
Five9 QM

What AI agents can do with Five9 QM: 12 Tools for Quality Assurance

Use these twelve tools to automate every part of the QA lifecycle, from listing agents needing reviews to submitting final scores.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Five9 QM MCP

Create Evaluation

Submits a completely new agent performance evaluation record.

Get Evaluation Form

Retrieves the specific structure and questions used for an existing evaluation form.

Get Evaluation

Fetches all detailed information regarding a completed agent evaluation.

Get Qm Interaction

Retrieves the full metadata for any recorded voice or digital interaction.

Get Qm Summary

Pulls a high-level summary report of quality metrics across the entire organization.

Get Recording Link

Generates a temporary, secure link that allows direct playback of an audio recording.

List Calibrations

Displays a list of all currently active or recently completed calibration sessions.

List Evaluation Forms

Shows every quality evaluation form that is currently active and available for use.

List Evaluations

Lists the most recent completed agent evaluations, including scores and feedback...

List Qm Agents

Retrieves a list of agents who are eligible to receive an evaluation score.

List Qm Interactions

Displays a record of recorded interactions available for quality review and analysis.

List Qm Users

Lists all user accounts that are configured within the QM system.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Five9 QM MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Five9 QM integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Five9 QM, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Five9 QM MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9 QM. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Cloud Hosted

Managed infra

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Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The Daily Chore of Quality Review

Today, reviewing agent performance means juggling at least three different systems. You have to log into the QM portal to check scores; then switch to a separate call recording player to listen to the interaction; and finally, open another tab or document to fill out your own notes and submit the score. This constant clicking—moving from dashboard to metadata view to form selection—is where hours of productivity go.

With this MCP, all that friction disappears. You simply tell your agent what you need. For instance, if an interaction is flagged, you ask for its details using get_qm_interaction. Your agent pulls the full record and presents it instantly in chat. It's not about having more data; it's about getting to the answer faster.

Getting Scores and Recordings via Five9 QM

You don’t have to manually search through call logs, open individual records, and then copy/paste key details into a summary sheet. You can ask your agent client to list the most recent evaluations using list_evaluations. If you need proof of what was said, calling get_recording_link gives you a temporary link right where you are.

The result is a single pane of glass experience for quality control. You keep the flow going; you don't break it. Everything—from listing available forms to submitting final scores with create_evaluation—happens in one place.

What Five9 QM MCP does for your AI

Managing quality assurance for a contact center is usually a headache of dashboards, spreadsheets, and clicking between systems. This MCP connects Five9 Quality Management (QM) to any agent client, letting you automate those tedious workflows using simple chat commands. Instead of logging into the QM portal just to pull metrics, your agent can list all completed evaluations or fetch detailed scores instantly.

You can review interactions by retrieving full metadata for voice and digital conversations, even generating secure links to play back recordings right inside your conversation thread. If you're trying to track organizational quality trends across multiple teams, this MCP helps manage those high-level reports and keeps agents in the loop on who needs evaluating or what forms are active.

By connecting Five9 QM through Vinkius, you bring powerful performance scoring tools directly into your natural workflow.

Built · Hosted · Managed by Vinkius Five9 QM - Manage Agent Quality Evaluations
Server ID 019d759a-7862-703b-8790-a62b412912f5
Vinkius Inspector
Compliance Grade A+
Score 98.33/100
Vinkius Inspector Badge — Score 98.33/100

Frequently asked questions about Five9 QM MCP

How do I get summary metrics using Five9 QM MCP? +

You use the get_qm_summary tool. Simply ask your agent to pull the 'QM summary report,' and it will fetch high-level organizational quality trends without you having to build a custom dashboard.

Can I review old calls with Five9 QM MCP? +

Yes, you can. Use list_qm_interactions first to find the specific call ID, and then use get_qm_interaction to retrieve all its metadata. If needed, get_recording_link generates a playable audio link.

What if I need to score an agent right now? +

You can submit evaluations directly using create_evaluation. This lets you record your findings and assign scores without logging into the core QM system, keeping everything in chat.

Does Five9 QM MCP help with team training consistency? +

Absolutely. You can use list_calibrations to track when calibration sessions were last completed, ensuring your entire QA team is aligned on the scoring rules.