Five9 QM Connector for AI agents.
12 live capabilities
Manage contact center quality assurance and agent scoring through natural conversation.
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Why people use Five9 QM
Five9 QM for Contact Center Quality Assurance
This Connector changes the flow. You can stay in your primary workspace and just tell your agent to find the last three interactions for a specific agent. It pulls the metadata, gives you the recording link, and shows you the scoring rubric all in one go. You go from hunting for data to actually reviewing it.
What Vinkius changes
You get a conversational interface for your entire Five9 Quality Management workflow.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 6,100+ Connectors
- Real-world use case 01
Finding a specific call for review
A QA analyst needs to find a call from last week.
- Real-world use case 02
Monitoring calibration progress
A manager wants to see if the team is scoring consistently.
- Real-world use case 03
Preparing for a coaching session
A team lead is preparing for a 1-on-1.
Complete set · 12capabilities
The complete Five9 QM capability set.
These are the exact actions your AI can choose when you ask it to work with Five9 QM.
01—04
4 capabilities in this set.
Part of 12 available through Five9 QM.
- 01 Capability
Get qm summary
Get a summary report of your QM metrics. This gives you a high-level look at organization-wide trends.
- 02 Capability
List qm agents
List all agents available for evaluation. This helps you identify who needs a quality review.
- 03 Capability
List qm interactions
List all recorded interactions. Use this to browse through recent calls and digital chats.
- 04 Capability
List qm users
List all users in the QM system. Use this to manage team permissions and access.
05—08
4 capabilities in this set.
Part of 12 available through Five9 QM.
- 05 Capability
Create evaluation
Submit a new evaluation for an agent. This lets you log scores quickly.
- 06 Capability
Get evaluation form
Get the structure of a specific evaluation form. Use this to see the exact questions and scoring rules.
- 07 Capability
Get evaluation
Get the details of a specific evaluation. This pulls the actual scores and feedback for a review.
- 08 Capability
Get qm interaction
Get metadata for a specific interaction. Use this to find details about a voice or digital call.
09—12
4 capabilities in this set.
Part of 12 available through Five9 QM.
- 09 Capability
Get recording link
Get a secure link to an audio recording. This lets you listen to a call for quality analysis.
- 10 Capability
List calibrations
List all calibration sessions. Use this to track progress on scoring consistency across the team.
- 11 Capability
List evaluation forms
List all available evaluation forms. This helps you see what rubrics are currently active.
- 12 Capability
List evaluations
List all agent evaluations. Use this to see a history of completed reviews.
Set up in minutes
One URL. Then ask Five9 QM to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Five9 QM from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Five9 QM, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Five9 QM for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Five9 QM URL.
- Step 03
Save and start
Save the connection and enable Five9 QM in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Five9 QM
Open Agent mode in chat and ask: "Using Five9 QM, help me...". 12 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Five9 QM
Ask Copilot: "Using Five9 QM, help me...". 12 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Five9 QM
Open Cascade and ask: "Using Five9 QM, help me...". 12 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"five9-qm": {
"url": "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Five9 QM
Ask Cline: "Using Five9 QM, help me...". 12 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add five9-qm --transport http "https://edge.vinkius.com/vk_preview_5qK42bWRq5VbagZWk1wC9HeM2fJcto1UePEBKq0C/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Five9 QM
Ask Claude: "Using Five9 QM, show me...". 12 tools are ready
Where the request belongs
Work Five9 QM can move forward.
This is for QA analysts who are tired of manual data entry, contact center managers who need a bird's-eye view of performance, and team leads who want to spend more time coaching and less time searching for files.
QA Analyst
Pulls interaction metadata and submits evaluations during peak hours without leaving their primary workspace.
Contact Center Manager
Monitors calibration progress and pulls summary reports to check team health and quality trends.
Team Lead
Grabs recording links for specific agents to prepare for 1-on-1 coaching sessions more efficiently.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsMaestroQA
Access quality assurance reviews, QA scores, and export performance data via the MaestroQA API.
Observe.AI
Analyze and evaluate contact center interactions via Observe.AI. track transcripts, QA scores, and coaching directly from your AI agent.
Bright Pattern
Orchestrate your contact center via Bright Pattern. manage users, track interactions, and monitor real-time stats directly from any AI agent.
Zendesk QA (Klaus)
Export QA reviews, search conversations, and import ticket data via the Klaus (Zendesk QA) API.
Five9
Monitor agents, manage call states, and track real-time contact center stats via AI agents with Five9.
Assembled
Manage support workforce and scheduling with Assembled. track agent states, teams, and forecasts via AI.
Bring your own AI
Change the model, client or framework. Keep Five9 QM connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Five9 QM.
The practical details behind the request, access and result.
How does the Five9 QM MCP help with quality assurance?
It connects your Five9 Quality Management data to your AI client. You can ask your agent to find recordings, pull scores, or list evaluations without leaving your workspace, making it much faster to handle QA tasks.
Can I use Five9 QM to listen to agent calls?
Yes. You can ask your agent to find a specific interaction and it will generate a secure, temporary link to the audio recording so you can listen to it immediately.
Does the Five9 QM MCP show me organization-wide quality trends?
Yes, it can fetch QM summary reports. This allows you to get a high-level overview of your organization's quality metrics and performance trends through simple questions.
Can I manage my QA team's users through the Five9 QM MCP?
Yes, it allows you to list and manage QM system users. This helps you keep track of who has access to your quality management capabilities and data.
How do I see the scoring rubrics for my agents?
You can ask your agent to list all evaluation forms or fetch the specific structure of a form. This shows you the exact questions and scoring rules used for different types of interactions.
Can I use Five9 QM to track calibration sessions?
Yes, the Connector can list all calibration sessions. This helps your team ensure that different QA analysts are scoring interactions consistently across the board.
How do I get a link to listen to a specific call recording?
You can use the 'get_recording_link' capability by providing the Interaction ID. The agent will return a secure, temporary URL that allows you to play back the audio file directly.
Can I see the structure of an evaluation form before submitting a score?
Yes! The 'get_evaluation_form' capability retrieves the full structure of any quality form, including questions and scoring logic, so you can ensure you have the right context for your evaluation.
Is there a way to track organization-wide quality trends?
Absolutely. Use the 'get_qm_summary' capability to retrieve high-level metrics and summary reports that highlight overall quality performance across your entire contact center.
One connection away
Give your agent a direct line to Five9 QM.
Connect Five9 QM once. Keep it beside 6,100+ managed Connectors when the next task needs more.
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