Five9 QM MCP. Automate Quality Scoring and Review.
Five9 QM connects Quality Management workflows directly into your agent chat. It lets you pull reports, review recorded calls, and submit performance evaluations without leaving your main workspace. Manage quality assurance tasks—from checking calibration scores to generating temporary audio links—all through natural conversation.
Give Claude and any AI agent real-world access
Fetch detailed metadata about recorded voice and digital customer interactions.
Submit new performance evaluations or retrieve the full details for past assessments instantly.
Create temporary, secure links that allow you to play back specific audio recordings for quality review.
List available evaluation forms or track the status of your team's calibration sessions.
Pull summary metrics that show organization-wide quality trends from QM.
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What AI agents can do with Five9 QM: 12 Tools for Quality Assurance
Use these twelve tools to automate every part of the QA lifecycle, from listing agents needing reviews to submitting final scores.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Five9 QM MCPCreate Evaluation
Submits a completely new agent performance evaluation record.
Get Evaluation Form
Retrieves the specific structure and questions used for an existing evaluation form.
Get Evaluation
Fetches all detailed information regarding a completed agent evaluation.
Get Qm Interaction
Retrieves the full metadata for any recorded voice or digital interaction.
Get Qm Summary
Pulls a high-level summary report of quality metrics across the entire organization.
Get Recording Link
Generates a temporary, secure link that allows direct playback of an audio recording.
List Calibrations
Displays a list of all currently active or recently completed calibration sessions.
List Evaluation Forms
Shows every quality evaluation form that is currently active and available for use.
List Evaluations
Lists the most recent completed agent evaluations, including scores and feedback...
List Qm Agents
Retrieves a list of agents who are eligible to receive an evaluation score.
List Qm Interactions
Displays a record of recorded interactions available for quality review and analysis.
List Qm Users
Lists all user accounts that are configured within the QM system.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on each call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Five9 QM, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,200+ others, all in one place
- Add new capabilities to your AI anytime you want
- Connections are secured and governed automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog weekly
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Five9 QM. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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The Daily Chore of Quality Review
Today, reviewing agent performance means juggling at least three different systems. You have to log into the QM portal to check scores; then switch to a separate call recording player to listen to the interaction; and finally, open another tab or document to fill out your own notes and submit the score. This constant clicking—moving from dashboard to metadata view to form selection—is where hours of productivity go.
With this MCP, all that friction disappears. You simply tell your agent what you need. For instance, if an interaction is flagged, you ask for its details using get_qm_interaction. Your agent pulls the full record and presents it instantly in chat. It's not about having more data; it's about getting to the answer faster.
Getting Scores and Recordings via Five9 QM
You don’t have to manually search through call logs, open individual records, and then copy/paste key details into a summary sheet. You can ask your agent client to list the most recent evaluations using list_evaluations. If you need proof of what was said, calling get_recording_link gives you a temporary link right where you are.
The result is a single pane of glass experience for quality control. You keep the flow going; you don't break it. Everything—from listing available forms to submitting final scores with create_evaluation—happens in one place.
What Five9 QM MCP does for your AI
Managing quality assurance for a contact center is usually a headache of dashboards, spreadsheets, and clicking between systems. This MCP connects Five9 Quality Management (QM) to any agent client, letting you automate those tedious workflows using simple chat commands. Instead of logging into the QM portal just to pull metrics, your agent can list all completed evaluations or fetch detailed scores instantly.
You can review interactions by retrieving full metadata for voice and digital conversations, even generating secure links to play back recordings right inside your conversation thread. If you're trying to track organizational quality trends across multiple teams, this MCP helps manage those high-level reports and keeps agents in the loop on who needs evaluating or what forms are active.
By connecting Five9 QM through Vinkius, you bring powerful performance scoring tools directly into your natural workflow.
019d759a-7862-703b-8790-a62b412912f5 How to set up Five9 QM MCP
The bottom line is, you use natural language commands instead of navigating complex portals to manage all quality assurance tasks.
Subscribe to this MCP through the Vinkius Marketplace and enter your Five9 VCC Username and Password, ensuring you have QM permissions enabled.
Send a command via your agent client (like Claude or Cursor) asking for specific quality data, such as 'List all evaluations' or 'Get metadata for interaction X'.
Your agent receives the requested data—whether it’s a list of agents to evaluate or a temporary link for an audio recording—and presents it directly in your chat.
Who uses Five9 QM MCP
This connector is essential for contact center managers and QA analysts who are tired of switching between the QM platform and their daily chat workspace just to pull a score or check an agent's status. It lets them keep all performance data in one place.
Uses this MCP to quickly fetch interaction details, review recordings via secure links, and submit evaluations without leaving their primary desktop.
Runs reports and tracks calibration progress by asking the agent for summary metrics or listing active forms, giving them a real-time view of quality scores.
Reviews specific recorded interactions by fetching metadata or generating recording links to coach agents efficiently during their daily workflow.
Benefits of connecting Five9 QM MCP
Review recordings instantly. Instead of logging into a separate player, you can request a secure link using get_recording_link and analyze the audio directly in your chat window for immediate coaching feedback.
Track performance at scale. Use list_qm_agents to know exactly who needs an evaluation and then use list_evaluations to quickly pull recent scores, giving managers an instant overview of team health.
Understand compliance gaps fast. By using get_qm_interaction, you retrieve all necessary metadata—call duration, topics covered, handling codes—so agents can understand why a score was given.
Build consistency across teams. You don't have to manually check who has trained; simply calling list_calibrations shows if the team is up-to-date on scoring standards.
Start evaluations without friction. With create_evaluation, you submit performance scores and feedback right from your chat interface, completing the workflow immediately.
Five9 QM MCP use cases
Identifying a Compliance Risk
A team lead needs to check if agents handled calls about a new product line correctly. Instead of manually searching through call records, they ask their agent to list_qm_interactions and then retrieve the full metadata for specific interactions to confirm compliance.
Performing a Quick Score Review
A QA analyst finishes a review session and needs to record it. They use get_evaluation to pull all the necessary details from a past interaction, then they call create_evaluation to submit their final score and feedback instantly.
Onboarding New Supervisors
A manager is training new supervisors on scoring consistency. They ask the agent to list_evaluation_forms and list_calibrations to ensure the trainee knows which forms are active and when the last team calibration was held.
Auditing System Users
The IT admin needs to verify who has access rights in the QM system. They use list_qm_users, providing a simple roster of all system users without needing to log into the Five9 backend portal.
Five9 QM MCP tradeoffs
What to watch out for, and the recommended way to handle each one.
Over-relying on dashboards
The manager spends 20 minutes refreshing the main QM dashboard, trying to find the score for Agent Smith's last call. The data is there, but it’s buried under several filters and tabs.
Just ask your agent client: 'Get evaluation details for Agent Smith from yesterday.' You use get_evaluation, and the information appears immediately without any dashboard navigation.
Copying metadata manually
The team lead reviews a call and then has to open three different tabs—one for the recording, one for the form, and one for the agent roster—just to compile notes.
First, use get_qm_interaction to pull all necessary interaction metadata. Then, you can list_evaluation_forms to reference the correct rubric structure while staying in chat.
Forgetting permissions
The user tries to run a report but gets an 'Access Denied' error because they forgot to enable QM permissions on their account.
Make sure you subscribe using your credentials that have full QM permissions enabled. If the command fails, check if you need to list_qm_users first to verify system access.
When to use Five9 QM MCP
Use this MCP if your primary bottleneck is moving between separate tools—specifically needing to get performance data (like scores or metadata) and then act on it (like submitting an evaluation)—without leaving the chat window. This is ideal for QA Analysts and Team Leads who live in their agent client.
Don't use it if you need advanced, deep-dive reporting that requires complex visual charting or cross-system data joins beyond what summary metrics provide. For pure, massive dataset analysis (like running a SQL query on 10 years of records), you might need a dedicated BI tool connector instead. However, for day-to-day operational quality checks—checking who needs scoring using list_qm_agents, or retrieving links with get_recording_link—this is exactly what you need.
Frequently asked questions about Five9 QM MCP
How do I get summary metrics using Five9 QM MCP? +
You use the get_qm_summary tool. Simply ask your agent to pull the 'QM summary report,' and it will fetch high-level organizational quality trends without you having to build a custom dashboard.
Can I review old calls with Five9 QM MCP? +
Yes, you can. Use list_qm_interactions first to find the specific call ID, and then use get_qm_interaction to retrieve all its metadata. If needed, get_recording_link generates a playable audio link.
What if I need to score an agent right now? +
You can submit evaluations directly using create_evaluation. This lets you record your findings and assign scores without logging into the core QM system, keeping everything in chat.
Does Five9 QM MCP help with team training consistency? +
Absolutely. You can use list_calibrations to track when calibration sessions were last completed, ensuring your entire QA team is aligned on the scoring rules.