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Vinkius

Helpwise Connector for AI agents.

7 live capabilities

Manage shared inboxes for email, SMS, and WhatsApp messages.

Live agent request Helpwise / Connector

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AI Agent

Why people use Helpwise

Helpwise for Shared Inbox Customer Support

With this Connector, that workflow disappears. You just ask your agent to pull up the latest messages from all your Helpwise channels. It gathers the history, identifies the customer, and lets you draft a reply in one place. You get your time back to actually solve problems instead of hunting for them.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a unified command center for all your customer messages without leaving your current workspace.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    High-volume support triage

    A rep needs to find a billing issue.

  2. Real-world use case 02

    Onboarding a new customer

    A lead wants to welcome a user.

  3. Real-world use case 03

    Team auditing

    A manager needs to see who is working.

Complete set · 7capabilities

The complete Helpwise capability set.

These are the exact actions your AI can choose when you ask it to work with Helpwise.

Capability set01 / 02

01—04

4 capabilities in this set.

Part of 7 available through Helpwise.

  1. 01 Capability

    List contacts

    Browse your existing customer profiles to find specific account info. This keeps your team from asking the same questions twice.

  2. 02 Capability

    List conversations

    Pull up a list of all active chats within a specific mailbox. Use this to triage new messages and see what needs attention.

  3. 03 Capability

    List mailboxes

    See all your shared email, SMS, and WhatsApp inboxes at once. This helps you quickly identify which channel has the most activity.

  4. 04 Capability

    Get conversation details

    View the full message history and context for a specific customer thread. It lets you see the whole story before you reply.

Capability set02 / 02

05—07

3 capabilities in this set.

Part of 7 available through Helpwise.

  1. 05 Capability

    List team members

    Check who is currently on the team and what their roles are. It gives you a clear view of your available support staff.

  2. 06 Capability

    Send email

    Send a reply or a new outgoing message from any connected mailbox. You can draft and send responses without leaving your AI client.

  3. 07 Capability

    Create contact

    Add a new customer to your database with their name and email address. It keeps your records organized as new people reach out.

Set up in minutes

One URL. Then ask Helpwise to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Helpwise from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_eTzMhXPHjt998MUKDh1eEVAcfoVI7GSskq25Z99s/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Helpwise, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Helpwise for the conversation.

Where the request belongs

Work Helpwise can move forward.

Built around the request

This is for support leads and customer success reps who are drowning in multi-channel messages and need a way to manage them without constant tab-switching.

01

Customer Support Rep

Responding to high-volume emails and WhatsApp messages while keeping track of customer history.

02

Support Team Lead

Monitoring agent workloads and checking response times across multiple shared mailboxes.

03

Operations Manager

Auditing communication logs and managing the main customer contact database.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Front logo
01 12 capabilities

Front

Manage shared inboxes across email, SMS, and social with team collaboration capabilities that keep customer conversations organized.

View Connector
Trengo logo
02 12 capabilities

Trengo

Manage customer conversations across WhatsApp, email, chat, and social from one shared inbox your whole team can use.

View Connector
Infobip (Omnichannel Communications) logo
03 10 capabilities

Infobip (Omnichannel Communications)

Send SMS, WhatsApp, and Email via Infobip. manage omnichannel messages and customer profiles in People CDP.

View Connector
Brevo logo
04 45 capabilities

Brevo

Automate transactional messaging via Brevo. send emails, SMS, and WhatsApp messages, manage templates, and track delivery statistics directly from any AI agent.

View Connector
Missive logo
05 10 capabilities

Missive

Collaborative email and shared inbox for teams.

View Connector
Smaily logo
06 11 capabilities

Smaily

Automate email marketing and automations via Smaily. manage subscribers, campaigns, and responders directly from any AI agent.

View Connector

Bring your own AI

Change the model, client or framework. Keep Helpwise connected.

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Before you connect

Questions about Helpwise.

The practical details behind the request, access and result.

Does the Helpwise MCP work with my WhatsApp business account?

Yes, it connects to your shared WhatsApp messages so you can view and reply to them through your AI client.

Can I use this to see my team's current workload?

You can use the Connector to list your team members and see who is active or assigned to different tasks.

Does the Helpwise MCP let me see old message history?

Yes, it allows your agent to pull the full message history for any specific conversation thread.

How do I add new customers to my Helpwise account using an AI?

You can ask your agent to create a new contact profile with a name and email address directly.

Can I send replies to customers from my AI client?

Yes, you can send outgoing emails and replies through any of your connected Helpwise mailboxes.

Will this Connector help me manage multiple support channels at once?

It allows you to see and interact with email, SMS, and WhatsApp messages in one unified view.

Can I send emails through my shared inbox using the AI agent?

Yes. The send_email capability sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use list_mailboxes to see all available shared inboxes and their IDs.

Can I view the full conversation history for a customer thread?

Yes. Use list_conversations with a mailbox ID to browse all threads, then call get_conversation_details with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message.

Does Helpwise require two separate credentials?

Yes. Helpwise uses HTTP Basic Authentication with an API Key and an API Secret. Both are generated in your Helpwise account under Settings > API. The credentials are Base64-encoded and sent in the Authorization header as Basic base64(apiKey:apiSecret).

One connection away

Give your agent a direct line to Helpwise.

Connect Helpwise once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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