Hiver MCP for AI. Manage support tasks directly inside Gmail.
Works with every AI agent you already use
…and any MCP-compatible client








Connect to your AI in seconds.
Hiver. Turn shared Gmail inboxes into an intelligent helpdesk right inside your existing email flow. This MCP lets your agent read conversations, update statuses (open, closed), tag threads, and even draft replies for the whole team—all without you ever leaving your inbox.
What your AI can do
Create shared draft
Generates a draft reply that multiple team members can review before sending it out of Gmail.
Get api status
Confirms the connection and operational status between your agent and Hiver's system.
Get conversation details
Retrieves all the historical information for a specific email conversation thread.
List all shared inboxes and retrieve detailed metadata for active email conversations.
Update conversation statuses (like open or closed) and assign ownership across your team members programmatically.
Create shared drafts directly within Gmail threads so the whole team can review and perfect a response before sending it out.
Search for, apply, and retrieve specific tags to categorize email threads and manage high-fidelity collaboration records.
List all members in the inbox and search for team availability to ensure workload distribution.
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Hiver: 12 Tools for Inbox Ops
These tools allow your agent to read inbox details, update ticket status, draft replies, and organize conversations across shared inboxes.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Hiver on VinkiusCreate Shared Draft
Generates a draft reply that multiple team members can review before sending it out of Gmail.
Get Api Status
Confirms the connection and operational status between your agent and Hiver's system.
Get Conversation Details
Retrieves all the historical information for a specific email conversation thread.
Get Inbox Details
Fetches general metadata and configuration details about a particular shared mailbox.
List Inbox Conversations
Pulls a list of all active, ongoing threads from specified shared inboxes.
List Shared Inboxes
Identifies and lists every shared inbox connected to your Hiver account.
List Inbox Tags
Lists all available categorization tags for the mailbox so you know what to search or apply.
List Inbox Members
Provides a roster of all team members associated with the inbox and checks their...
Search Tags By Name
Searches the system for specific tags by their name or criteria.
Search Team Members
Locates and verifies team members based on names or roles within the organization.
Test Hiver Auth
Runs a simple test to verify that your provided credentials are valid for API access.
Update Thread Status
Changes the official status of an email thread, marking it as open, pending, or closed.
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Choose How to Get Started
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Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
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Start with Hiver, then connect any of our 5,000+ other servers whenever your AI needs more. One click, no limits.
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- Works with Claude, ChatGPT, Cursor, and more
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 12 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
Dealing with shared inboxes means jumping between too many tabs.
Every day, your team has to manually check multiple places: opening Gmail to see a thread, then switching to the CRM to verify who was last assigned, and finally checking Slack to see if someone needs to approve the reply. It's constant clicking through tabs and copy-pasting status notes into different systems.
With this MCP, your agent handles all that cross-platform coordination. You just talk to it. Need to know which inboxes are active? Just ask. The agent reads the shared inbox list and gives you a clean summary, letting you operate directly inside Gmail.
Hiver MCP: Control every step of the support workflow.
The biggest time sink is tracking assignments. You find an urgent ticket in `list_inbox_conversations`, but you don't know who owns it or if they are available. Then you have to use separate tools to check team availability and update the status.
Now, your agent handles that flow automatically. It can list all members, verify assignments, and then execute the `update_thread_status` call—all in one go. You don't just manage tickets; you control the entire operational lifecycle.
What your AI can actually do with this
Managing a high-volume support desk means constant context switching. Your agents can now treat shared Gmail inboxes like dedicated helpdesks. Instead of jumping between multiple tools just to figure out who replied or what status an issue is in, your agent handles the whole workflow conversationally. It retrieves full details on any email thread and lets you assign ownership or change the status—all from a single chat interface.
This dramatically cuts down on manual overhead.
When connected via Vinkius, this MCP gives your AI client visibility into everything: which shared inboxes exist, who's available on the team roster, and what tags are applied to threads. You can programmatically update statuses or create drafted replies directly inside Gmail, making sure every conversation is tracked and handled correctly.
019dd104-443b-738f-a119-a4eedcbe8cb7 Here's how it actually works
The bottom line is you get a single conversational point of entry to manage complex, multi-step support operations inside Gmail.
Subscribe to this MCP and grab your API key from the Hiver Admin Panel (Integrations > Developer APIs).
Connect your AI client using that key. Your agent now sees the full scope of shared inboxes available.
You talk to your agent: 'List all open threads for the Support inbox.' The agent reads and processes the data, providing you with actionable insights.
Who is this actually for?
It's for the Support Manager who spends all day switching between Slack, Jira, and Gmail just to track one ticket. It’s also for Operations Leads who need an instant view of team capacity without opening any dashboards.
Uses the MCP to instantly check the status or assign urgent threads across multiple shared inboxes without manually reading every single email.
Monitors overall team workload and conversation volume by running automated reports and querying inbox details.
Ensures high-priority threads are immediately tagged and assigned to the correct account manager, reducing response time visibility.
What Changes When You Connect
Instant status updates: Instead of opening threads manually, you can use the list_inbox_conversations tool to get an immediate overview of all open tickets and their current state.
Zero context switching: You don't need to leave your inbox. The ability to create_shared_draft means you draft a complex reply using your agent, then just hit send in Gmail.
Team accountability: When things get messy, the MCP lets you use list_inbox_members and search_team_members to see who is available and assign ownership instantly.
Structured organization: Use tags to keep data clean. The tools let you list all available tags (list_inbox_tags) or search for them, ensuring every ticket gets proper categorization.
Automated workflow control: You can use update_thread_status to automatically move a conversation from 'Pending Review' to 'Closed' the moment it meets certain criteria.
See it in action
Triage a sudden spike in tickets
A new issue hits, and you need to know how many threads are open. You ask your agent to run list_inbox_conversations on the main support inbox. The agent reports back not only the count but also flags which conversations haven't been touched in 24 hours.
Hand off a complex account issue
A technical thread needs to move from Level 1 Support to Engineering. You run list_inbox_members and identify the right engineer, then use your agent to assign the ticket using update_thread_status, ensuring they get an instant notification.
Finalize a joint client response
Multiple people contributed ideas for a client reply. Instead of copying all notes into one email, you ask your agent to use the create_shared_draft tool, allowing everyone to edit and polish the message before sending.
Audit old tickets
You need to check every thread related to a specific product bug. You first run search_tags_by_name for 'Bug-Alpha' and then use the resulting list of threads with get_conversation_details to pull all relevant historical data.
The honest tradeoffs
Copy/pasting status updates
When a team member closes an issue, they manually change the label in Gmail and then have to write a separate follow-up email confirming it's done. This takes 3 clicks and two minutes.
Use your agent to handle the whole process. Run update_thread_status to mark the ticket as 'Closed,' which automatically updates the internal status, eliminating manual label changes.
Relying on search bars alone
A manager needs to know who owns the top 5 most urgent tickets right now. They search by keyword, but they might miss threads that are open but haven't been updated recently.
Use list_inbox_conversations combined with your agent's filtering capabilities. This shows you all active threads and allows you to cross-reference the owner list from list_inbox_members.
Asking for raw data dumps
A user asks, 'Give me all emails.' The agent returns a massive, unformatted text dump that's impossible to read or act upon.
Be specific. Ask the agent to get_inbox_details first to understand the scope, then ask it to pull only the conversation details for threads matching a certain tag, like 'High Priority'.
When It Fits, When It Doesn't
Use this MCP if your core pain point is that support tasks live in Gmail and require status changes or team coordination. You need mechanisms to read thread history (get_conversation_details), change ownership (update_thread_status), and collaborate on drafts (create_shared_draft). Don't use it if you just need a simple email sender—you already have that. If your primary goal is logging emails into an external database or triggering code execution based only on keywords, look for a pure data connector tool instead. This MCP focuses entirely on making the inbox itself smarter.
Questions you might have
How do I find an inbox ID? +
Use the list_shared_inboxes tool to retrieve all shared mailboxes you have access to, along with their unique identifiers and names.
Can I assign a conversation to a specific teammate? +
Yes! Use the update_thread_status tool and provide the assignee_id. You can find valid user IDs using the list_inbox_members tool.
Does Hiver support collaborative drafting through AI? +
Yes, the create_shared_draft tool allows your AI agent to write directly into a Gmail thread, which your team can then review and send from the Hiver interface.
When should I run the `get_api_status` tool to verify my Hiver API key setup? +
You run this immediately after connecting your account. It confirms that your credentials are valid and active against the Hiver platform. This step is necessary before running any state-changing actions.
What information does `get_conversation_details` provide about an email thread? +
It returns all metadata and historical content for a specific conversation. You get the full context needed to understand replies, assignments, and changes over time in one place.
Can I use the `update_thread_status` tool to modify an email's lifecycle stage? +
Yes, you can programmatically set a thread as open, pending, or closed. This keeps your team's workflow visible and accurate inside Hiver without needing manual updates.
What does running `list_inbox_tags` tell me about my shared inboxes? +
It retrieves the current set of labels and categories applied to a specific mailbox. This lets your agent read the existing organizational structure before you tag or search for content.
What should I expect when using the `list_shared_inboxes` tool initially? +
The tool returns a list of all connected Hiver inboxes and their unique IDs. If no shared mailboxes are found, it simply means no operational shared hubs are configured for your account.
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