Kayako MCP for AI. Manage support, users, and knowledge base content through chat.
Works with every AI agent you already use
…and any MCP-compatible client








How this MCP server connects to your AI agent
Kayako lets you manage customer support and knowledge base content directly from your AI client. List cases, create new user accounts, check team structures, and retrieve documentation without leaving your chat interface.
What AI agents can do with Kayako Automation
List article comments
Retrieves a list of all comments left on a specific Kayako help center article.
List articles
Provides an overview of all available articles in the Kayako Help Center.
List brands
Lists the various brand profiles configured within your Kayako account.
List current support cases and retrieve all posts and messages associated with a specific case ID.
Create new user profiles, list existing users, or fetch the details of the currently logged-in agent.
List available help center articles, categories, and sections to find documentation quickly.
List configured teams or identify specific members within a support group structure.
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What AI agents can do with Kayako: 22 Tools for Support Management
Use these tools through your AI agent to interact with every major function of the Kayako platform, from managing user profiles to retrieving specific support case messages.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Kayako on VinkiusList Article Comments
Retrieves a list of all comments left on a specific Kayako help center article.
List Articles
Provides an overview of all available articles in the Kayako Help Center.
List Brands
Lists the various brand profiles configured within your Kayako account.
List Case Posts
Fetches a chronological list of all messages posted to a specific support case.
List Cases
Lists active and closed support cases, supporting large datasets with pagination.
List Categories
Retrieves a list of all main categories used to sort help center content.
Create Case
Initiates and submits a brand new support case within Kayako.
Create File
Allows you to upload relevant documents or files directly into the system.
Create User
Creates a new user profile within Kayako's directory structure.
List Endpoints
Lists all available automation endpoints configured in your account.
List Locales
Retrieves a list of supported language settings (locales) for the platform.
List Macros
Lists predefined automation macros that can be used in support responses.
Get Me
Retrieves and displays the detailed information for the currently logged-in agent.
List Monitors
Lists configured automation monitors that track specific events or metrics.
List Organizations
Provides a list of all organizations managed within the Kayako platform.
List Sections
Retrieves a list of subsections that organize content within the Help Center.
List Team Members
Lists all individuals belonging to a specific support team group.
List Teams
Retrieves an overview of every configured team within the support structure.
List Triggers
Lists all defined automation triggers that initiate a workflow or action.
List Users
Provides a paginated list of every user account in your Kayako directory.
List Views
Lists the pre-set dashboards or views that organize case data for easy review.
Security and governance baked right in.
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Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
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- Built in DLP, auth, and compliance on every call
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Make Your AI Do More
Start with Kayako, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,100+ others, all in one place
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- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Kayako. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 21 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
The Pain of Context Switching, Solved with Vinkius AI Gateway
Today, handling one customer request means opening your ticketing platform, then switching to the documentation portal, maybe pulling up a user directory in another tab. You copy names, you switch views, and by the time you get the answer, the conversation is already cold.
With this MCP, the process is seamless. You ask your agent one question—say, 'What does User X need help with?' The system runs all necessary queries in the background, pulling user data, checking recent cases, and summarizing everything right where you're talking to the customer. You get the full context without ever leaving the chat window.
Kayako Gives Your AI Client Full Support Visibility
You no longer need to manually check which team is responsible for a ticket, or confirm if an article already exists before writing it. The tools allow your agent to list teams and then cross-reference that data with available help center categories.
The result is immediate action. You don't just get information; you get the ability to create resources, like running `create_case` or even uploading supporting documents using `create_file`, all within one conversational flow.
What your AI can actually do with this
You can handle complex customer service tasks through natural conversation. Instead of switching between multiple tabs or diving deep into a separate helpdesk portal, this MCP lets you interact with all Kayako features right where you're chatting. Need to know what a user is asking about? You can fetch and list specific support cases or retrieve every message posted within an existing case ID.
Want to write documentation? Browse the full Help Center, checking categories, sections, and individual articles for quick answers. Plus, you manage people: create new users, view organizations, or check out team members without logging into Kayako directly. Everything is connected through Vinkius's catalog, letting your AI client handle the heavy lifting.
019ea5f3-58d4-70cb-ba74-a5892e1be46b Here's how it actually works
The bottom line is that it brings all your support and knowledge management actions into one conversation window.
First, you subscribe to this MCP and provide your Kayako Domain and API Access Token.
Next, you talk to your AI client using natural language prompts—for example, 'Show me the open cases for billing issues.'
Finally, your agent uses the connected tools to fetch data, allowing you to get a direct summary of the information right in the chat.
Who is this actually for?
This MCP serves anyone whose job requires deep access to customer history, internal documentation, or team metrics. It's for the Support Lead who needs visibility across multiple queues, and the Customer Success Manager who deals with user onboarding.
Checks case volumes, reviews specific ticket threads to diagnose bottlenecks, and lists team members without switching applications.
Looks up user profiles and organization histories to provide accurate, personalized assistance during client calls.
Verifies Help Center article listings and categories directly from the chat interface before publishing new documentation.
What Changes When You Connect
Stop switching tabs to check ticket details. You can list cases and retrieve all posts for a specific case ID directly within your conversation thread.
Build user profiles on the fly. Use the create_user tool or fetch agent data with get_me so you always have accurate customer context without leaving your workflow.
Find documentation instantly. Browse help center articles and categories, using tools like list_articles and list_categories, to give precise answers immediately.
Optimize team management. Quickly list teams or check the members of a support group with list_team_members so you know who handles what without logging in.
Automate content creation. You can even upload files using create_file while simultaneously listing available macros, ensuring all necessary data is attached to the case.
See it in action
The user needs to onboard a new client and check their history.
Instead of opening the Kayako portal, searching for the organization's details, and then manually checking old tickets, the agent simply asks, 'What is the history for Acme Corp?' The MCP runs list_organizations and then list_cases to provide a summary list, letting the agent instantly tailor their pitch.
A team member needs to check if documentation exists before writing it.
The writer asks, 'Where are the articles about billing?' The MCP runs list_categories and then list_articles, providing a comprehensive list of existing content. This prevents redundant work and ensures they write only what's needed.
A support agent is assigned a new ticket and needs to know who else works on the account.
The agent asks, 'Who are the primary contacts for this client?' The MCP runs list_users and filters by associated organization details. This allows the agent to immediately loop in the right internal team members.
A manager needs to audit support coverage for a specific product line.
The manager asks, 'List all cases related to Product X last week.' The MCP runs list_cases and filters by keyword, providing an immediate count of open tickets, which is far faster than running manual reports.
The honest tradeoffs
Manually checking user credentials.
A support agent opens the main Kayako dashboard, navigates to 'Users,' filters by status, and then manually checks if a specific email address exists in the directory.
Ask your AI client to use list_users and filter by criteria. This retrieves the user details instantly without you needing to navigate any internal menus.
Building documentation from scratch.
A technical writer spends hours building an article because they are unsure if a similar topic already exists in the knowledge base, requiring multiple searches across different sections.
Run list_sections and then list_articles. This gives you a quick map of existing content, verifying if your new documentation is truly unique or if it just needs an update.
Diagnosing case status across multiple screens.
The agent has to open the main ticket dashboard, then click into the case ID, and finally scroll through all posts/messages one by one to understand the history.
Ask your client to use list_case_posts for a specific case. It retrieves the entire communication thread in one clean output, saving minutes of clicking.
When It Fits, When It Doesn't
Use this MCP if your core job revolves around customer support operations: managing ticket flow, referencing documentation, or keeping track of user accounts. You need tools that act like a command center for your helpdesk platform. Don't use this if you just need general contact information; for that, a simple directory lookup tool will suffice. However, if your workflow requires linking specific users (via list_users) to specific support issues (via list_cases), then this MCP is essential because it connects the identity layer with the operational data layer. If you are purely focused on marketing content and never touch ticket management or user profiles, you might only need a simple CMS API instead of this full-featured support system.
Questions you might have
How do I list support cases in Kayako with this MCP? +
You use the list_cases tool. This function retrieves a paginated list of conversations, allowing you to quickly see open and closed tickets without needing to navigate the main dashboard.
Can I check user profiles using Kayako's data? +
Yes, you can use list_users or get_me. These tools let your agent retrieve a full list of users in your system, or pull the detailed profile for the person currently logged into the account.
What is the best way to find documentation articles? +
Start by listing categories with list_categories, then drill down using list_sections and finally view specific content via list_articles. This method provides a structured path through your entire knowledge base.
Does Kayako MCP let me create new tickets? +
Yes, you can use the create_case tool. Simply ask your agent to generate a new case, and it handles submitting the ticket on your behalf using the necessary API calls.
Can I manage team assignments or members? +
You can list all available teams using list_teams and then check who belongs to them with list_team_members. This keeps your operational knowledge immediately accessible.
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