Kayako Connector for AI agents.

21 live capabilities

Manage support tickets, user profiles, and help center content through your AI agent.

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AI Agent

Why people use Kayako

Kayako Helpdesk Support Ticket Management

This Connector lets your agent do the searching for you. You can just ask your agent to find a specific case or list out all the pending tickets for the day. Instead of clicking through five different menus, you get the data you need right in your chat window.

What Vinkius changes

That it turns your helpdesk into a searchable, actionable database for your AI agent.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

High-volume ticket triage

A support lead asks the agent to list_cases, identifies three urgent issues, and then uses list_case_posts to see the latest updates.
Real-world use case 02

Customer onboarding

A success manager uses create_user to set up a new account and then checks list_organizations to see their current status.
Real-world use case 03

Knowledge base audit

A writer uses list_sections and list_categories to map out the Help Center structure and find missing content.

Complete set · 21capabilities

The complete Kayako capability set.

These are the exact actions your AI can choose when you ask it to work with Kayako.

Capability set01 / 06

01—04

4 capabilities in this set.

Part of 21 available through Kayako.

01 Capability
List endpoints
List all your Kayako automation endpoints. This helps you see where your automated workflows are sending data.
02 Capability
List teams
List all teams configured in your helpdesk. This provides a quick overview of your entire support department.
03 Capability
List views
List all the views configured in your Kayako instance. This helps you see how different support queues are organized.
04 Capability
List categories
See all the categories in your Kayako Help Center. This helps you understand how your documentation is organized.

Capability set02 / 06

05—08

4 capabilities in this set.

Part of 21 available through Kayako.

05 Capability
Create case
Create a new support case or conversation in your helpdesk. Use this to start a new interaction with a customer.
06 Capability
Create file
Upload a file to a specific Kayako record. This is useful for attaching screenshots or logs to a support ticket.
07 Capability
Create user
Create a new user profile in your Kayako account. You can use this to quickly add new team members or customers.
08 Capability
List locales
List the different languages supported by your helpdesk. This is useful for checking which regions your content covers.

Capability set03 / 06

09—12

4 capabilities in this set.

Part of 21 available through Kayako.

09 Capability
List macros
List all available macros for support automation. Use this to see what automated responses are currently available.
10 Capability
Get me
Get the details of the currently authenticated user. This is helpful for verifying your own permissions and session info.
11 Capability
List monitors
List all active automation monitors in your account. Use this to check the status of your automated triggers.
12 Capability
List organizations
List the organizations linked to your Kayako instance. This helps you see the high-level structure of your customers.

Capability set04 / 06

13—15

3 capabilities in this set.

Part of 21 available through Kayako.

13 Capability
List sections
List the sections within your Help Center. This helps you navigate your documentation structure more easily.
14 Capability
List team members
List members of a specific Kayako team. Use this to see who is assigned to a specific support group.
15 Capability
List triggers
List all Kayako automation triggers. This helps you manage how your support workflows are initiated.

Capability set05 / 06

16—18

3 capabilities in this set.

Part of 21 available through Kayako.

16 Capability
List users
List all users in your Kayako account. This capability supports pagination so you can browse your entire user base.
17 Capability
List article comments
List comments for a specific Kayako article. Use this to see what questions customers are asking about your documentation.
18 Capability
List articles
List all articles in your Kayako Help Center. This gives you a full view of your available help resources.

Capability set06 / 06

19—21

3 capabilities in this set.

Part of 21 available through Kayako.

19 Capability
List brands
List all brands managed in your Kayako account. Use this to see the different entities your support team handles.
20 Capability
List case posts
List all posts for a specific Kayako case. This allows you to see every message within a single conversation.
21 Capability
List cases
List all cases and conversations in your account. This helps you keep track of all active support tickets.

Set up in minutes

One URL. Then ask Kayako to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Kayako from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Kayako, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Kayako for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Kayako URL.
Step 03

Save and start

Save the connection and enable Kayako in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "kayako": {
      "url": "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Kayako

Open Agent mode in chat and ask: "Using Kayako, help me...". 21 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "kayako": {
      "url": "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Kayako

Ask Copilot: "Using Kayako, help me...". 21 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "kayako": {
      "url": "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Kayako

Open Cascade and ask: "Using Kayako, help me...". 21 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "kayako": {
      "url": "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Kayako

Ask Cline: "Using Kayako, help me...". 21 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add kayako --transport http "https://edge.vinkius.com/vk_preview_8meC0XmFNESw2z0Ew7b0Q5L9G1Y8ondBj4dspmdY/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Kayako

Ask Claude: "Using Kayako, show me...". 21 tools are ready

Where the request belongs

Work Kayako can move forward.

Built around the request

This is for support leads tired of context-switching, customer success managers who need instant user history, and technical writers who want to audit documentation without logging into a separate portal.

01

Support Lead

Monitors ticket volume and manages team assignments during peak hours without leaving the chat window.

02

Customer Success Manager

Looks up organization history and user profiles to provide personalized assistance during high-touch calls.

03

Technical Writer

Verifies help center categories and article listings directly from their workspace during content audits.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

02 34 capabilities

Reamaze

Automate customer support and helpdesk workflows via Reamaze. manage help articles, channels, and contacts directly from any AI agent.

03 7 capabilities

Zoho CRM Service

Manage support cases and knowledge base solutions. customer service operations through Zoho CRM.

04 9 capabilities

Zendesk

Manage support tickets, users, and organizations on Zendesk. the complete customer service platform for high-scale teams.

05 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

06 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

Bring your own AI

Change the model, client or framework. Keep Kayako connected.

Before you connect

Questions about Kayako.

The practical details behind the request, access and result.

What can I do with the Kayako MCP?

You can use your AI agent to manage support tickets, create user profiles, and browse your help center documentation directly from your chat interface.

How does the Kayako MCP help my support team?

It reduces the need for support staff to switch between different tabs by allowing them to query case history and team information through a natural conversation.

Can I use the Kayako MCP to create new users?

Yes, you can use the Connector to create new user profiles in your Kayako account using your AI agent, making it faster to onboard new team members or customers.

Can I see my help center articles with this?

Yes, you can browse help center categories and list articles to quickly find the documentation you need to provide to your customers.

Is the Kayako MCP good for managing teams?

It's great for seeing team structures and listing members of specific support groups, which helps with resource planning and task assignment.

How do I connect my Kayako account to my AI agent?

You just need to subscribe to the Connector on Vinkius and provide your Kayako domain and API access token to link the two systems.

Can I see the content of specific support tickets?

Yes, you can fetch all the posts and messages from a specific case ID to see the full history of a customer's interaction.

How can I view the conversation history of a specific support ticket?

You can use the list_case_posts capability by providing the specific Case ID. This will retrieve all messages, replies, and internal notes associated with that conversation.

Is it possible to browse Help Center articles through the AI?

Yes! Use the list_articles capability to fetch knowledge base content and list_categories to see how the information is structured within your Kayako Help Center.

Can I create a new support case directly from the chat?

Absolutely. The create_case capability allows you to open a new support ticket by providing a subject and the initial message contents.

One connection away

Give your agent a direct line to Kayako.

Connect Kayako once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available