Vinkius
Kayako

Kayako MCP for AI. Manage support, users, and knowledge base content through chat.

Claude Claude
ChatGPT ChatGPT
Cursor Cursor
Gemini Gemini
Windsurf Windsurf
VS Code VS Code
JetBrains JetBrains
Vercel Vercel
See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

Kayako MCP on Cursor AI Code EditorKayako MCP on Claude Desktop AppKayako MCP on OpenAI Agents SDKKayako MCP on Visual Studio CodeKayako MCP on GitHub Copilot AI AgentKayako MCP on Google Gemini AIKayako MCP on Lovable AI DevelopmentKayako MCP on Mistral AI AgentsKayako MCP on Amazon AWS Bedrock

How this MCP server connects to your AI agent

Kayako lets you manage customer support and knowledge base content directly from your AI client. List cases, create new user accounts, check team structures, and retrieve documentation without leaving your chat interface.

What AI agents can do with Kayako Automation

List article comments

Retrieves a list of all comments left on a specific Kayako help center article.

List articles

Provides an overview of all available articles in the Kayako Help Center.

List brands

Lists the various brand profiles configured within your Kayako account.

+ 18 more capabilities included
Manage Support Tickets

List current support cases and retrieve all posts and messages associated with a specific case ID.

Handle User Data

Create new user profiles, list existing users, or fetch the details of the currently logged-in agent.

View Documentation and Content

List available help center articles, categories, and sections to find documentation quickly.

Track Team Information

List configured teams or identify specific members within a support group structure.

Included with Plan

Waiting for input…

AI Agent

What AI agents can do with Kayako: 22 Tools for Support Management

Use these tools through your AI agent to interact with every major function of the Kayako platform, from managing user profiles to retrieving specific support case messages.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Kayako on Vinkius

List Article Comments

Retrieves a list of all comments left on a specific Kayako help center article.

List Articles

Provides an overview of all available articles in the Kayako Help Center.

List Brands

Lists the various brand profiles configured within your Kayako account.

List Case Posts

Fetches a chronological list of all messages posted to a specific support case.

List Cases

Lists active and closed support cases, supporting large datasets with pagination.

List Categories

Retrieves a list of all main categories used to sort help center content.

Create Case

Initiates and submits a brand new support case within Kayako.

Create File

Allows you to upload relevant documents or files directly into the system.

Create User

Creates a new user profile within Kayako's directory structure.

List Endpoints

Lists all available automation endpoints configured in your account.

List Locales

Retrieves a list of supported language settings (locales) for the platform.

List Macros

Lists predefined automation macros that can be used in support responses.

Get Me

Retrieves and displays the detailed information for the currently logged-in agent.

List Monitors

Lists configured automation monitors that track specific events or metrics.

List Organizations

Provides a list of all organizations managed within the Kayako platform.

List Sections

Retrieves a list of subsections that organize content within the Help Center.

List Team Members

Lists all individuals belonging to a specific support team group.

List Teams

Retrieves an overview of every configured team within the support structure.

List Triggers

Lists all defined automation triggers that initiate a workflow or action.

List Users

Provides a paginated list of every user account in your Kayako directory.

List Views

Lists the pre-set dashboards or views that organize case data for easy review.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Claude AI

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Kayako integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on every call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Kayako, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,100+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Every connection is secured and compliant automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog every week
Kayako MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Kayako. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more

The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.

This connection provides 21 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.

The Pain of Context Switching, Solved with Vinkius AI Gateway

Today, handling one customer request means opening your ticketing platform, then switching to the documentation portal, maybe pulling up a user directory in another tab. You copy names, you switch views, and by the time you get the answer, the conversation is already cold.

With this MCP, the process is seamless. You ask your agent one question—say, 'What does User X need help with?' The system runs all necessary queries in the background, pulling user data, checking recent cases, and summarizing everything right where you're talking to the customer. You get the full context without ever leaving the chat window.

Kayako Gives Your AI Client Full Support Visibility

You no longer need to manually check which team is responsible for a ticket, or confirm if an article already exists before writing it. The tools allow your agent to list teams and then cross-reference that data with available help center categories.

The result is immediate action. You don't just get information; you get the ability to create resources, like running `create_case` or even uploading supporting documents using `create_file`, all within one conversational flow.

What your AI can actually do with this

You can handle complex customer service tasks through natural conversation. Instead of switching between multiple tabs or diving deep into a separate helpdesk portal, this MCP lets you interact with all Kayako features right where you're chatting. Need to know what a user is asking about? You can fetch and list specific support cases or retrieve every message posted within an existing case ID.

Want to write documentation? Browse the full Help Center, checking categories, sections, and individual articles for quick answers. Plus, you manage people: create new users, view organizations, or check out team members without logging into Kayako directly. Everything is connected through Vinkius's catalog, letting your AI client handle the heavy lifting.

Built · Hosted · Managed by Vinkius Kayako MCP - Support Ticketing & Knowledge Base Access
Server ID 019ea5f3-58d4-70cb-ba74-a5892e1be46b
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Questions you might have

How do I list support cases in Kayako with this MCP? +

You use the list_cases tool. This function retrieves a paginated list of conversations, allowing you to quickly see open and closed tickets without needing to navigate the main dashboard.

Can I check user profiles using Kayako's data? +

Yes, you can use list_users or get_me. These tools let your agent retrieve a full list of users in your system, or pull the detailed profile for the person currently logged into the account.

What is the best way to find documentation articles? +

Start by listing categories with list_categories, then drill down using list_sections and finally view specific content via list_articles. This method provides a structured path through your entire knowledge base.

Does Kayako MCP let me create new tickets? +

Yes, you can use the create_case tool. Simply ask your agent to generate a new case, and it handles submitting the ticket on your behalf using the necessary API calls.

Can I manage team assignments or members? +

You can list all available teams using list_teams and then check who belongs to them with list_team_members. This keeps your operational knowledge immediately accessible.

Built & Managed by Vinkius 30s setup 21 tools

We've already built the connector for Kayako. Just plug in your AI agents and start using Vinkius.

No hosting. No infrastructure. No complex setup.
All 21 tools are live and waiting. You're up and running in seconds.

Vinkius runs on Claude Claude
Vinkius runs on ChatGPT ChatGPT
Vinkius runs on Cursor Cursor
Vinkius runs on Gemini Gemini
Vinkius runs on Windsurf Windsurf
Vinkius runs on VS Code VS Code
Vinkius runs on JetBrains JetBrains
Vinkius runs on Vercel Vercel
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