Reamaze Connector for AI agents.

34 live capabilities

Live agent request Reamaze / Connector

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AI Agent

Why people use Reamaze

See what Reamaze changes in a real workflow.

Move from a question to a useful Reamaze result without breaking your flow.

What Vinkius changes

That your AI agent gains direct access to your Reamaze helpdesk and CRM data.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

Support Lead

Audits help center content and monitors active communication channels to ensure team consistency.
Real-world use case 02

Customer Success Manager

Updates contact information and custom data fields during conversations to keep the CRM clean.
Real-world use case 03

Content Strategist

Drafts and updates help articles using AI assistance to keep documentation accurate.

Complete set · 34capabilities

The complete Reamaze capability set.

These are the exact actions your AI can choose when you ask it to work with Reamaze.

Capability set01 / 09

01—04

4 capabilities in this set.

Part of 34 available through Reamaze.

01 Capability
Create article
The create_article capability builds new documentation for your help center. Use it to add new guides and knowledge base entries quickly.
02 Capability
Create contact
The create_contact capability creates a new contact in your account. Use it to add new leads or customers to your CRM during a chat.
03 Capability
Create conversation
The create_conversation capability creates a new conversation on behalf of a customer. Use it to start new support threads automatically.
04 Capability
Create identity
The create_identity capability attaches an identity to a contact. Use it to link different user profiles to a single customer record.

Capability set02 / 09

05—08

4 capabilities in this set.

Part of 34 available through Reamaze.

05 Capability
Create incident
The create_incident capability creates a new incident for the Brand. Use it to log new issues or tickets as they come in.
06 Capability
Create message
The create_message capability creates a new message under a specific conversation. Use it to send replies to customers via your agent.
07 Capability
Create response template
The create_response_template capability creates a new Response Template. Use it to add new approved language for your support team.
08 Capability
Create staff
The create_staff capability creates a new staff user for the account. Use it to add new team members to your helpdesk dashboard.

Capability set03 / 09

09—12

4 capabilities in this set.

Part of 34 available through Reamaze.

09 Capability
Delete contact note
The delete_contact_note capability deletes a specific contact note. Use it to remove outdated or incorrect information from a profile.
10 Capability
Get article
The get_article capability retrieves a specific Help Article from your brand. Use it to pull the full text of a guide for a customer.
11 Capability
Get channel
The get_channel capability retrieves a specific channel from your brand. Use it to check the status of your email, chat, or social media integrations.
12 Capability
Get conversation
The get_conversation capability retrieves a specific conversation. Use it to pull the full history of a customer's support thread.

Capability set04 / 09

13—16

4 capabilities in this set.

Part of 34 available through Reamaze.

13 Capability
Get incident
The get_incident capability retrieves a specific incident. Use it to see the details of a specific support ticket.
14 Capability
List contact notes
The list_contact_notes capability retrieves notes for a specific contact. Use it to see
15 Capability
List contacts
List contacts for the Account
16 Capability
List conversations
List conversations for the Brand

Capability set05 / 09

17—20

4 capabilities in this set.

Part of 34 available through Reamaze.

17 Capability
List identities
Retrieve identities for a contact
18 Capability
List messages
Retrieve individual messages for all conversations
19 Capability
List response templates
Retrieve Response Templates for the Brand
20 Capability
List satisfaction ratings
Retrieve satisfaction survey ratings

Capability set06 / 09

21—24

4 capabilities in this set.

Part of 34 available through Reamaze.

21 Capability
List staff
Retrieve staff users for the Account
22 Capability
List systems
Retrieve systems for the Brand
23 Capability
Update article
Update a specific Help Article
24 Capability
Update contact note
The update_contact_note capability modifies an existing note on a contact. Use it to correct information or add follow-up details to a previous entry.

Capability set07 / 09

25—28

4 capabilities in this set.

Part of 34 available through Reamaze.

25 Capability
Create contact note
The create_contact_note capability adds a note to a customer profile. It helps you keep a running log of interactions without leaving the chat.
26 Capability
List incidents
The list_incidents capability retrieves incidents for the Brand. Use it to see what's currently happening with your support tickets.
27 Capability
Get report
The get_report capability retrieves a specific report from your account. Use it to see performance metrics or status updates in your chat.
28 Capability
Get response template
The get_response_template capability retrieves a specific Response Template. Use it to see how your team handles common customer questions.

Capability set08 / 09

29—31

3 capabilities in this set.

Part of 34 available through Reamaze.

29 Capability
List articles
The list_articles capability lists Help Articles for the Brand. Use it to browse your documentation or search for specific topics.
30 Capability
List channels
The list_channels capability lists all channels for the Brand. Use it to see which support platforms are currently active.
31 Capability
Update contact
Update a specific contact

Capability set09 / 09

32—34

3 capabilities in this set.

Part of 34 available through Reamaze.

32 Capability
Update conversation
Update a conversation
33 Capability
Update incident
Update a specific incident
34 Capability
Update response template
Update a specific response template

Set up in minutes

One URL. Then ask Reamaze to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Reamaze from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Reamaze, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Reamaze for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Reamaze URL.
Step 03

Save and start

Save the connection and enable Reamaze in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Reamaze

Open Agent mode in chat and ask: "Using Reamaze, help me...". 34 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Reamaze

Ask Copilot: "Using Reamaze, help me...". 34 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Reamaze

Open Cascade and ask: "Using Reamaze, help me...". 34 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "reamaze-alternative": {
      "url": "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Reamaze

Ask Cline: "Using Reamaze, help me...". 34 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add reamaze-alternative --transport http "https://edge.vinkius.com/vk_preview_H7Xq9G7NFQsDGWH9U422fbtCs6l7Ocp5WZZeBKPm/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Reamaze

Ask Claude: "Using Reamaze, show me...". 34 tools are ready

Where the request belongs

Work Reamaze can move forward.

Built around the request

This Connector is for support leads and customer success managers who are tired of manual data entry and constant tab-switching between their help center and CRM.

01

Support Lead

Audits help center content and monitors active communication channels to ensure team consistency.

02

Customer Success Manager

Updates contact information and custom data fields during conversations to keep the CRM clean.

03

Content Strategist

Drafts and updates help articles using AI assistance to keep documentation accurate.

04

Knowledge Base Manager

Manages response templates and staff users to standardize the support experience.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 34 capabilities

Reamaze

Automate customer support and helpdesk workflows via Reamaze. manage help articles, channels, and contacts directly from any AI agent.

02 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

03 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

04 12 capabilities

Help Scout

Automate customer support via Help Scout. manage conversations, customers, and team workflows directly from any AI agent.

05 11 capabilities

Aidbase

Deploy AI-powered customer support chatbots, manage knowledge bases, and resolve tickets faster with intelligent automation.

06 11 capabilities

Helpshift

Automate mobile and web support via Helpshift. manage issues, FAQs, and user profiles directly from any AI agent.

Bring your own AI

Change the model, client or framework. Keep Reamaze connected.

Before you connect

Questions about Reamaze.

The practical details behind the request, access and result.

Can I search for specific customers using their email address?

Yes. You can use the list_contacts capability with the q parameter to search for contacts by name or email address across your entire account.

Is it possible to update an existing help article's content?

Absolutely. Use the update_article capability by providing the article's slug and the updated JSON payload containing the new title, body, or status.

How can I see which communication channels are connected to my brand?

You can use the list_channels capability to retrieve all active channels. You can also filter them by type, such as 'email', 'chat', or 'facebook'.

One connection away

Give your agent a direct line to Reamaze.

Connect Reamaze once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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