Reamaze MCP for AI. Manage your whole support system through conversation.
Gemini Works with every AI agent you already use
…and any MCP-compatible client
How this MCP server connects to your AI agent
Reamaze MCP connects your support platform directly to your agent, letting you handle complex helpdesk tasks via natural conversation. You can manage customer contacts, draft and update knowledge base articles, track open conversations, and oversee all active communication channels—all without switching tabs.
What AI agents can do with Reamaze Automation
Create article
Creates a brand new help article in the knowledge base.
Create contact note
Adds an internal note to a specific customer contact profile.
Create contact
Generates a new customer profile in the system.
List, retrieve, update, or create entire help articles for your knowledge base.
Create new customer profiles, attach identities, add notes to contacts, and update existing user data in the CRM.
View or create conversations, incidents, messages, and channels across multiple support surfaces (email, chat, social).
Retrieve detailed reports, list current staff users, and manage response templates used by your team.
Ask an AI about this
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What AI agents can do with Reamaze: 29 Tools for Customer Support
These tools let your AI client perform specific operations in Reamaze—from creating new articles to retrieving customer profiles—all controlled by natural conversation.
Make your AI actually useful.
Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.
Start using Reamaze on VinkiusCreate Article
Creates a brand new help article in the knowledge base.
Create Contact Note
Adds an internal note to a specific customer contact profile.
Create Contact
Generates a new customer profile in the system.
Create Conversation
Starts tracking a brand new support conversation for a customer.
Create Identity
Attaches an official identity record to an existing contact.
Create Incident
Opens a brand new support incident ticket.
Create Message
Sends a message into an ongoing conversation thread.
Create Response Template
Drafts and saves a reusable response template for agents to use later.
Create Staff
Adds a new staff user account to the platform.
Delete Contact Note
Removes an internal note attached to a contact's profile.
Get Article
Retrieves and displays the full content of a specific help article by its slug or ID.
Get Channel
Fetches details about a particular support channel (e.g., 'Social Media').
Get Conversation
Retrieves the full history and status of a specific customer conversation.
Get Incident
Fetches all details related to an existing support incident ticket.
Get Report
Retrieves a specific operational report, like satisfaction ratings or usage metrics.
Get Response Template
Displays the stored content of an existing response template.
List Articles
Lists available help articles, allowing filtering by status or topic slug.
List Channels
Displays a list of all configured support channels for the brand.
List Contact Notes
Retrieves and shows notes associated with a specific customer contact.
List Contacts
Lists all existing contacts in the system, allowing filtering by criteria.
List Conversations
Retrieves a list of recent and active customer conversations.
List Identities
Lists all identities associated with a specific contact profile.
List Incidents
Retrieves a list of open or closed support incidents for the brand.
List Messages
Fetches a stream of individual messages from all conversations in the system.
List Response Templates
Retrieves and lists saved response templates available to agents.
List Satisfaction Ratings
Gathers a summary of customer satisfaction survey ratings received.
List Staff
Retrieves the list and status details for all staff users on the account.
List Systems
Lists integrated systems connected to the brand's support environment.
Update Article
Changes and saves edits to an existing help article in the knowledge base.
Update Contact Note
Modifies or overwrites a previously added note on a contact record.
Update Contact
Edits specific details for an existing customer profile, like email or phone number.
Update Conversation
Makes changes to the status or details of a specific conversation thread.
Update Incident
Updates the status, assignment, or priority of an open incident ticket.
Update Response Template
Edits and saves changes to a reusable response template.
Security and governance baked right in.
Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.
Claude AI
Open Claude Settings
Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
Add Custom Connector
Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:
https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp
Replace [YOUR_TOKEN_HERE] with your token
from cloud.vinkius.com. For OAuth-protected servers, expand
Advanced settings to add credentials.
Start a conversation
Open a new chat. The Reamaze integration is available immediately — no restart needed.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with Reamaze, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 5,100+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Reamaze. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
VINKIUS INFRASTRUCTURE
Cloud Hosted
Managed infra
V8 Isolated
Sandboxed per request
Zero-Trust Proxy
No stored credentials
DLP Enforced
Policy on every call
GDPR Compliant
EU data residency
Token Compression
~60% cost reduction
Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This connection provides 34 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.
The constant dashboard switching kills productivity., Solved with Vinkius AI Gateway
Today, if you need to solve one customer issue, you open the ticket system, check the contact record in the CRM, pull up the knowledge base article for policy details, and then write a message using your internal template library. That's four tabs, three logins, and five minutes of context switching before you even start typing.
With this MCP, all those steps collapse into one chat window. You ask your agent to get_conversation and list_identities. It pulls the full history and related profiles instantly. Your AI client acts as the central brain, making sure every piece of data you need is right there when you write a response.
Reamaze MCP: Centralized Support Management
The manual steps that vanish include navigating between tabs to list contacts, verifying if an incident already exists by checking the list_incidents tool, and then finally creating a new message under the correct conversation.
What's different now is agency. You don't just read data; you update it. You can use update_contact or create_incident directly through your agent, making the entire support lifecycle manageable from one place.
What your AI can actually do with this
Managing a modern support system usually means jumping between the CRM, the ticketing dashboard, and your content management tool. This MCP changes that. Connect Reamaze to your agent and let it handle the heavy lifting in natural conversation.
Your AI client can now pull specific data—like pulling up all active chat channels or listing current staff users—to give you a full view of your support operations. Need to update customer details? Your agent handles contact creation, updating profiles, and adding notes instantly. Content teams don't have to manually check documentation; they can ask the MCP to list articles by status or retrieve specific knowledge base content right in the chat window.
It’s about keeping your entire support ecosystem visible from one place. If you use Vinkius for other tools, you know how powerful having a centralized connection is. You manage everything—from creating new staff accounts to drafting messages inside existing conversations—without ever leaving your conversational interface.
019ea601-7ef3-739c-979b-99b7c6705cb2 
Here's how it actually works
The bottom line is, your AI client uses this MCP as an API wrapper to perform actions in Reamaze on your behalf.
Subscribe to this MCP and provide your Reamaze Brand name, Login Email, and API Token.
Your agent authenticates the connection using these credentials with Vinkius.
The agent executes a tool call (e.g., listing contacts) and reports the real-time data back to you within the chat.
Who is this actually for?
Support Leads and Content Strategists who are tired of juggling five different dashboards. This is for anyone whose job involves reading support tickets, managing documentation, or updating customer records manually every day.
Needs to quickly check a client's full history, retrieving all conversations and seeing if there are any outstanding incidents attached to their profile.
Spends time drafting new help articles or updating existing ones after policy changes, ensuring the documentation always matches the current product reality.
Needs to audit support operations by listing all active communication channels and checking staff user permissions without logging into multiple admin dashboards.
What Changes When You Connect
Get instant visibility into customer profiles. Instead of manually searching, you can use the agent to list contacts or update contact records and add notes directly, keeping all history in one place.
Documentation becomes live knowledge. You don't just 'search'; your agent runs list_articles, allowing you to filter help center content by status or topic slug, providing precise answers instantly.
Streamline ticket handling. Need context? Your agent can get the full conversation details or retrieve a specific incident, so you never have to ask for account numbers again.
Master your internal processes. You can list staff and manage who has access via create_staff or list_systems, ensuring team compliance without logging into admin panels.
Improve communication efficiency by saving time on repetitive responses. Use the MCP to get_response_template, then update_response_template, keeping consistent messaging across all channels.
See it in action
Handling a High-Priority Customer Inquiry
A customer calls about an outage. Instead of making the agent manually check three dashboards, you ask it to get_incident and get_conversation simultaneously. The agent pulls up the full incident report and the entire communication history so you can resolve the issue immediately.
Updating Outdated Client Data
A client changes their corporate email address. You ask the MCP to list_contacts, find them, and then update_contact. This ensures every department sees the correct information instantly, preventing follow-up emails.
Creating New Content Quickly
A product manager adds a new feature that needs documentation. They ask the agent to create_article, supplying the title and body copy. This immediately gets the new policy visible in the help center for customers to see.
Auditing Support Channels
You need to know every way a customer can reach you. You ask the agent to list_channels, which returns all active support surfaces—from email addresses to social media integrations—so you can verify coverage.
The honest tradeoffs
Treating the MCP as a simple search bar
Asking your agent, 'What are our policies?' and getting vague links. This doesn't solve anything because you can't act on it.
Be specific: ask the agent to list_articles filtered by status='published' and then get_article using a specific slug like 'refund-policy'. This gives you actionable content, not just links.
Manually tracking user accounts
Having multiple team members forgetting who has access to what, leading to security gaps or delays when someone leaves.
Use the MCP's list_staff tool. It retrieves all staff users and their current status, giving you a centralized roster for compliance checks.
Failing to document communication details
Having a conversation about a client issue but not logging the key takeaways or temporary fixes in the CRM.
After speaking with the customer, use create_contact_note. This attaches a permanent internal record of the discussion directly to their profile.
When It Fits, When It Doesn't
Use this MCP if your primary pain point is coordinating information across disparate support systems—specifically when you need to read data (like listing incidents or channels) AND write data (like updating contacts or creating articles). You should use it if the workflow requires a conversation agent to act as an operational layer between your AI client and Reamaze. However, don't rely on this MCP for simple content drafting; while you can create_article, it still requires human input for quality control. Furthermore, if you only need read-only access to basic contact information without updating fields or creating notes, a simpler API connector might suffice. This is built for complex, multi-step operations that mimic how an expert support agent actually works.
Questions you might have
Can Reamaze MCP list all customer contacts? +
Yes, you can. The list_contacts tool retrieves a comprehensive list of every contact in your system, allowing you to see who needs attention and what data is available.
How do I update an article using Reamaze MCP? +
You use the update_article tool. This lets you make changes to existing knowledge base content without having to manually re-publish it through the platform's web UI.
Can this MCP handle conversations and incidents? +
Absolutely. You can list_conversations for an overview, or use create_incident and get_incident to manage specific support tickets from start to finish within your chat agent.
Does Reamaze MCP let me update contact notes? +
Yes. You can use the create_contact_note tool to add new insights, and later update_contact_note if you need to modify or delete that note.
We've already built the connector for Reamaze. Just plug in your AI agents and start using Vinkius.
No hosting. No infrastructure. No complex setup.
All 34 tools are live and waiting.
You're up and running in seconds.
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