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Vinkius

Odoo Helpdesk Connector for AI agents.

7 live capabilities

Manage support tickets and CRM leads through a conversational interface.

Live agent request Odoo Helpdesk / Connector

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AI Agent

Why people use Odoo Helpdesk

Odoo Helpdesk for Faster Ticket Management

With this Connector, you just tell your agent what happened. It handles the data entry for you. You get a clean workflow where the ticket is logged correctly the first time without any manual clicking.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a conversational interface for your Odoo ERP data and actions.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Logging a bug report from an email

    A customer emails a bug report.

  2. Real-world use case 02

    Checking if a ticket is late

    You need to know if a ticket is late.

  3. Real-world use case 03

    Looking up history during a call

    A customer calls with a question.

Complete set · 7capabilities

The complete Odoo Helpdesk capability set.

These are the exact actions your AI can choose when you ask it to work with Odoo Helpdesk.

Capability set01 / 02

01—04

4 capabilities in this set.

Part of 7 available through Odoo Helpdesk.

  1. 01 Capability

    Odoo list sla policies

    View the response and resolution time targets for different teams and stages. Use this to check compliance metrics.

  2. 02 Capability

    Odoo create ticket

    Create a new helpdesk ticket with a subject, customer email, and priority level. This helps log customer issues quickly.

  3. 03 Capability

    Odoo list helpdesk teams

    Get a list of all support teams along with their member counts and SLA status. This helps you see your support structure.

  4. 04 Capability

    Odoo list ticket types

    See the different categories used to classify tickets like bugs or feature requests. This helps organize your incoming queue.

Capability set02 / 02

05—07

3 capabilities in this set.

Part of 7 available through Odoo Helpdesk.

  1. 05 Capability

    Odoo list tickets

    View a list of helpdesk tickets showing their current stage, priority, and assignee. This gives you a quick look at the backlog.

  2. 06 Capability

    Odoo search tickets

    Find specific tickets by searching for keywords in the subject or name. Use this to locate specific customer issues fast.

  3. 07 Capability

    Odoo update ticket

    Modify an existing ticket's priority, name, or assigned agent. This lets you manage ticket flow without manual editing.

Set up in minutes

One URL. Then ask Odoo Helpdesk to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Odoo Helpdesk from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_siTxWHKFddJGGdUAQqIOpfIFxuKacfekcWtGJYl1/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Odoo Helpdesk, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Odoo Helpdesk for the conversation.

Where the request belongs

Work Odoo can move forward.

Built around the request

This is for support leads who are drowning in tickets and operations managers who need to see sales data without opening a browser. It's for anyone who feels like they spend half their day just clicking between Odoo tabs.

01

Support Lead

Manages the ticket queue and assigns priority to incoming issues during the morning rush.

02

Sales Operations

Monitors sales orders and lead statuses across the CRM to keep the pipeline moving.

03

Account Manager

Looks up customer contact info and notes quickly while on live calls with partners.

04

Odoo Administrator

Queries various modules to check system status or data without navigating complex menus.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Jitbit logo
01 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

View Connector
Freshdesk logo
02 10 capabilities

Freshdesk

Resolve customer tickets faster with omnichannel helpdesk capabilities, smart automation, and self-service portals your users will love.

View Connector
Zoho Desk logo
03 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

View Connector
Deskpro logo
04 12 capabilities

Deskpro

Deliver exceptional helpdesk support with ticket management, self-service portals, and SLA tracking across every channel.

View Connector
Zendesk logo
05 9 capabilities

Zendesk

Manage support tickets, users, and organizations on Zendesk. the complete customer service platform for high-scale teams.

View Connector
HelpCrunch logo
06 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

View Connector

Bring your own AI

Change the model, client or framework. Keep Odoo connected.

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Before you connect

Questions about Odoo.

The practical details behind the request, access and result.

Can the Odoo Helpdesk MCP create tickets for me?

Yes, it allows your AI agent to create new helpdesk tickets directly in Odoo. You just describe the issue in your chat, and the agent handles the data entry, including the subject, team assignment, and priority level.

How does the Odoo Helpdesk MCP handle different priority levels?

The Connector supports standard priority levels like Low, Medium, High, and Urgent. When you ask your agent to create or update a ticket, it will set the correct priority in Odoo based on your instructions.

Can I use the Odoo Helpdesk MCP to find specific customer issues?

Absolutely. You can ask your agent to search for tickets using specific keywords or subjects. It will scan your Odoo history and pull up the relevant records so you don't have to manually filter through the dashboard.

Does the Odoo Helpdesk MCP support tracking SLA deadlines?

Yes, it can retrieve your configured SLA policies. This lets you ask your agent about response time commitments and resolution deadlines for different teams and stages in real-time.

Can I update existing tickets using the Odoo Helpdesk MCP?

You can update several fields on existing tickets through your AI agent. This includes changing the ticket priority, renaming the subject, or reassigning the ticket to a different team member.

Is the Odoo Helpdesk MCP good for managing CRM leads?

Yes, it provides access to your CRM data. You can use it to find leads, check opportunities in your pipeline, and keep your partner records updated through natural conversation with your AI agent.

Which Odoo versions are supported?

This server uses the JSON-RPC protocol, which is compatible with Odoo 14, 15, 16, 17, and 18. Both Odoo Community and Enterprise editions are supported.

Does it work with Odoo.com (SaaS)?

Yes! Works with both Odoo.com hosted instances and self-hosted Odoo servers. Just provide your instance URL and API key.

How do I generate an API Key?

Go to Settings → Users → select your user → API Keys tab → New API Key. Give it a descriptive name and copy the generated key.

One connection away

Give your agent a direct line to Odoo.

Connect Odoo once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available