Vinkius

Odoo Helpdesk MCP. Manage your entire support workflow in one conversation.

Odoo Helpdesk manages your entire support operation through natural conversation. Use this MCP to create new tickets, search existing issues, update assignments, and review service level agreements without ever leaving your AI agent. It connects the core functions of Odoo ERP—from sales orders to contact records—directly into your workflow.

Odoo Helpdesk MCP is compatible with Claude Claude
Odoo Helpdesk MCP is compatible with ChatGPT ChatGPT
Odoo Helpdesk MCP is compatible with Cursor Cursor
Odoo Helpdesk MCP is compatible with Gemini Gemini
Odoo Helpdesk MCP is compatible with Windsurf Windsurf
Odoo Helpdesk MCP is compatible with VS Code VS Code
Odoo Helpdesk MCP is compatible with JetBrains JetBrains
Odoo Helpdesk MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Log New Support Requests

Create fully detailed helpdesk tickets by specifying the subject, customer email, target team, and urgency level.

Review Service Commitments

List existing service level agreements to check response time targets for specific support teams or ticket stages.

Manage Ticket Backlog

Get a comprehensive list of open tickets, including customer details, current stage, priority, and the agent assigned.

Quickly Find Specific Issues

Search for existing support tickets using keywords or specific subjects to locate past customer issues fast.

Adjust Ticket Statuses

Modify an existing ticket, such as changing the priority, reassigning it to a different agent, or updating its subject line.

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AI Agent
Odoo Helpdesk

What AI agents can do with Odoo Helpdesk: 7 Tools

Use these tools to perform every action needed in a modern helpdesk environment, from logging initial issues to managing service level agreements.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Odoo Helpdesk MCP

Odoo Create Ticket

Logs a new helpdesk ticket in Odoo for an issue by providing the subject, customer email, assigned team, and priority.

Odoo List Sla Policies

Retrieves configured service level agreements, detailing response time targets for...

Odoo List Helpdesk Teams

Lists all available support teams in Odoo, showing their member count and whether...

Odoo List Ticket Types

Retrieves the classification labels used to categorize helpdesk tickets (like Bug or...

Odoo List Tickets

Lists all open support tickets, providing details on the customer, team, current...

Odoo Search Tickets

Searches for existing helpdesk tickets using keywords or subjects to find specific issues or requests quickly.

Odoo Update Ticket

Modifies an already existing ticket by changing its priority, reassigning it, or updating general properties.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Odoo Helpdesk MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Odoo Helpdesk integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Odoo Helpdesk, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Odoo Helpdesk MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Odoo. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS CLOUD

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

Jumping between tabs to manage customer issues?

Right now, if a client calls with an issue, you probably have to copy their details into your CRM. Then, you open the helpdesk tab to create the ticket, switch over again to check their sales order history for reference, and finally log back in just to notify the correct team lead. It's constant clicking, copying, and opening new tabs.

With this MCP, all that disappears. You simply tell your agent what happened—'Create a high-priority ticket for John Doe about his recent invoice.' Your agent handles the data entry, the assignment, and the record creation in one shot.

Odoo Helpdesk: Getting control over every support interaction

You no longer have to manually check if a ticket is overdue or who it's assigned to. By calling odoo_list_tickets, you get an immediate snapshot of the entire queue, showing priority and status for all open items.

Your AI agent acts as your single pane of glass for operations. It lets you move from querying customer data via CRM tools to updating a ticket's ownership via odoo_update_ticket without ever leaving the conversation.

What Odoo Helpdesk MCP does for your AI

Need to manage customer support, but hate jumping between dashboards? This MCP connects your AI client directly to the full power of Odoo ERP. Instead of logging into a separate helpdesk module and clicking through menus, you just talk to your agent. Your agent can find specific contacts, list open sales orders, or pull up the entire backlog of tickets in seconds.

It lets you handle everything from initial lead tracking to final ticket resolution, all within one conversation. For full catalog access, connect through Vinkius. You'll manage support requests, check team structures, and even track service level agreements—all without ever switching tabs or opening a new browser window.

Built · Hosted · Managed by Vinkius Odoo Helpdesk MCP - Manage Support Tickets with AI
Server ID 019d75e2-5ea4-70fa-b6f2-8c9d3c53adae
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Frequently asked questions about Odoo Helpdesk MCP

How do I create an Odoo Helpdesk ticket using the odoo_create_ticket tool? +

You must provide the subject, customer email (if known), and specify which team should handle it. You can also set a priority level from Low to Urgent.

What information does odoo_list_helpdesk_teams return? +

It lists every support team in Odoo, showing the name of the team, how many members are on it, and whether or not SLA tracking is configured for that department.

Can I update a ticket's priority using odoo_update_ticket? +

Yes. You use odoo_update_ticket to change the subject line, reassign the owner, or escalate the priority level of any existing helpdesk ticket.

How does odoo_list_sla_policies help my team? +

It shows your team's service level agreements. You can check the target response and resolution times that Odoo has set for different stages of a ticket, helping you manage expectations.

Is odoo_search_tickets better than odoo_list_tickets? +

odoo_search_tickets is best when you know keywords or the subject line. odoo_list_tickets gives you a comprehensive view of the entire queue, sorted by date.