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Vinkius

Deskpro Connector for AI agents.

12 live capabilities

Manage customer support tickets and help center content directly from your AI client.

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AI Agent

Why people use Deskpro

Deskpro Helpdesk Integration for Faster Support Triage

With the Deskpro MCP, your agent does the heavy lifting. You just tell your agent to find the ticket and summarize the issue. It pulls the data, checks the user's history, and gets the right help article in one go. You stop being a data copier and start being a problem solver.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a direct line between your AI and your helpdesk data.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Triage a flood of new requests

    A support lead asks the agent to list all 'awaiting_agent' tickets and summarize the high-priority ones.

  2. Real-world use case 02

    Onboard a new B2B client

    A success manager asks the agent to list user organizations and check the profile of the primary admin.

  3. Real-world use case 03

    Resolve a recurring login issue

    A rep asks the agent to find articles about 'setup guides' and pull the content to send to a customer.

Complete set · 12capabilities

The complete Deskpro capability set.

These are the exact actions your AI can choose when you ask it to work with Deskpro.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through Deskpro.

  1. 01 Capability

    Check api health

    See if your Deskpro API is currently online. Use this to troubleshoot connection issues quickly.

  2. 02 Capability

    Create new helpdesk ticket

    Open a new support request with a subject, email, and message. This lets your agent initiate help requests for you.

  3. 03 Capability

    Get article content

    Pull the full text of a specific knowledgebase article. Use this to feed your agent the exact info it needs to answer a user.

  4. 04 Capability

    Get ticket details

    Get the full history and metadata for a specific ticket. This helps you see the context of a customer's problem.

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through Deskpro.

  1. 05 Capability

    List kb articles

    Get a list of all articles in your help center. Use this to browse your available self-service content.

  2. 06 Capability

    List user organizations

    See which organizations your users belong to. This helps you manage B2B account relationships.

  3. 07 Capability

    List helpdesk tickets

    Get a list of all tickets, filtered by status and department. Use this to triage your daily workload.

  4. 08 Capability

    List helpdesk users

    See a list of all end-users in your system. This helps you manage your customer base.

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through Deskpro.

  1. 09 Capability

    List configured webhooks

    See which webhooks are currently active. Use this to manage your automated data flows.

  2. 10 Capability

    Update ticket properties

    Change the status, priority, or other details of a ticket. Use this to manage the lifecycle of a support request.

  3. 11 Capability

    Get user profile

    Pull details for a specific end-user. Use this to see account status and customer history.

  4. 12 Capability

    List helpdesk agents

    See a list of all staff members in your helpdesk. This helps you coordinate team assignments.

Set up in minutes

One URL. Then ask Deskpro to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Deskpro from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_Xgn42BRthyQeS8UpI7NQjRt6j0mxkzxNjDEMD43j/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Deskpro, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Deskpro for the conversation.

Where the request belongs

Work Deskpro can move forward.

Built around the request

Support managers who are drowning in tickets and need a way to triage faster without manual clicking.

01

Support Lead

Summarizing ticket history and reassigning high-priority cases using natural language.

02

Customer Success Manager

Checking user organization health and account status without leaving the chat.

03

Support Ops

Automating knowledgebase access and monitoring API health status.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Freshdesk logo
01 10 capabilities

Freshdesk

Resolve customer tickets faster with omnichannel helpdesk capabilities, smart automation, and self-service portals your users will love.

View Connector
Jitbit logo
02 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

View Connector
Zoho Desk logo
03 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

View Connector
Desku.io logo
04 9 capabilities

Desku.io

Unify customer support across email, chat, and social with AI-assisted ticket resolution that speeds up response times.

View Connector
HelpCrunch logo
05 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

View Connector
BoldDesk logo
06 10 capabilities

BoldDesk

Empower your customer support via BoldDesk. manage tickets, contacts, and agents directly from any AI agent.

View Connector

Bring your own AI

Change the model, client or framework. Keep Deskpro connected.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • VS Code
  • Windsurf
  • ZCode
  • Cline
  • Zed
  • Continue
  • Kiro
  • Roo Code
  • Zencoder
  • Goose
  • Void
  • Augment Code
  • Amp
  • Qodo
  • Tabnine
  • Pieces
  • Sourcegraph Cody
  • JetBrains
  • Warp
  • Amazon Q
  • Antigravity
  • BoltAI
  • Raycast
  • Jan
  • LM Studio
  • AnythingLLM
  • Open WebUI
  • Msty
  • Cherry Studio
  • LibreChat
  • TypingMind
  • Chorus
  • 5ire
  • n8n
  • LangChain
  • LlamaIndex
  • CrewAI
  • Vercel AI SDK

Before you connect

Questions about Deskpro.

The practical details behind the request, access and result.

Can the Deskpro MCP help me manage my support tickets?

Yes, it lets your agent list, summarize, and update tickets directly. You can triage your daily workload by asking your agent to find specific statuses or high-priority cases.

How does Deskpro MCP handle our knowledgebase?

It can pull content from your help center articles instantly. Your agent can grab the exact steps for a solution and provide them to your customers in a single message.

Can I use Deskpro MCP to see my team's status?

Yes, it can list your helpdesk agents. This helps you see who is on the team and coordinate support routing more effectively.

Does Deskpro MCP work with Claude?

Yes, it works with Claude and any other MCP-compatible client. Once connected, your agent can access all your Deskpro data.

Can the Deskpro MCP create new tickets?

Yes, it can open new tickets with a subject, email, and initial message. This allows your agent to turn a chat conversation into a formal support record automatically.

How do I connect Deskpro MCP to my helpdesk?

You just need your API Key and Instance URL from your Deskpro Admin Portal. Once you have those, you can connect it to your agent via the Vinkius catalog.

How do I find my Deskpro API Key?

Log in as an Admin, navigate to Apps & Integrations > API Keys, and click Add to generate a new key for your instance.

Can the agent update ticket priorities?

Yes! The update_ticket_properties capability allows the agent to modify status, urgency, and specific metadata of any support request.

Does it support reading internal articles?

Absolutely. Use the get_article_content capability with an article ID to retrieve the full text and metadata for your help center content.

One connection away

Give your agent a direct line to Deskpro.

Connect Deskpro once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available