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Vinkius

HelpCrunch Connector for AI agents.

12 live capabilities

Manage customer support tickets and profiles through natural conversation.

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AI Agent

Why people use HelpCrunch

HelpCrunch for Faster Customer Support Response Times

With this Connector, you just ask your agent to pull up a profile or check a chat status. It brings the data to you so you can stay in your flow and respond to customers faster. You get a unified view of your helpdesk without the tab fatigue.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a hands-on way to manage support tickets using only natural language.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Handling a VIP escalation

    A manager asks the agent to find a customer by email, check their history with get_customer_details, and then use add_customer_tag to mark them as high priority.

  2. Real-world use case 02

    Daily queue management

    A support lead asks the agent to list_chats filtered by open status and then uses update_chat_assignee to distribute them to the team.

  3. Real-world use case 03

    Onboarding follow-up

    A success rep uses list_chat_messages to read a past onboarding conversation and then uses send_message to ask the customer a follow-up question.

Complete set · 12capabilities

The complete HelpCrunch capability set.

These are the exact actions your AI can choose when you ask it to work with HelpCrunch.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through HelpCrunch.

  1. 01 Capability

    Create customer

    Requires email and name. Create a new customer profile

  2. 02 Capability

    Get conversation details

    Get details for a specific chat

  3. 03 Capability

    Get customer details

    Retrieve full profile information for a single customer. This shows you their history and current status.

  4. 04 Capability

    List team agents

    List all agents/team members

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through HelpCrunch.

  1. 05 Capability

    List conversations

    List all customer chats

  2. 06 Capability

    List customers

    View a list of all contacts stored in your HelpCrunch account. Use this to see your total customer base.

  3. 07 Capability

    List departments

    See all the different support departments you have set up. This helps you understand your team structure.

  4. 08 Capability

    List messages in chat

    List messages from a specific chat

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through HelpCrunch.

  1. 09 Capability

    List active webhooks

    List configured webhooks

  2. 10 Capability

    Search customers

    Search for customers using filters

  3. 11 Capability

    Send chat message

    Can be sent as an agent. Post a message to a chat

  4. 12 Capability

    Update conversation status

    G., open, pending, closed). Change chat status

Set up in minutes

One URL. Then ask HelpCrunch to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use HelpCrunch from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_FKAcqTB0MhgvZASJLtE78SNfirz4Cw82va7NNfvY/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it HelpCrunch, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable HelpCrunch for the conversation.

Where the request belongs

Work HelpCrunch can move forward.

Built around the request

This is for support leads and customer success reps who are tired of clicking through multiple dashboard tabs to find customer history or update ticket statuses.

01

Support Manager

They use this to check team workloads and chat summaries without opening five different browser tabs.

02

Customer Success Representative

They use it to quickly check client history and add VIP tags during a live follow up call.

03

Sales Development Representative

They use it to monitor new inbound chats and qualify leads as they come into the queue.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
HelpCrunch logo
01 12 capabilities

HelpCrunch

Engage customers with live chat, email automation, and a knowledge base that reduces support workload and boosts satisfaction.

View Connector
Reamaze logo
02 34 capabilities

Reamaze

Automate customer support and helpdesk workflows via Reamaze. manage help articles, channels, and contacts directly from any AI agent.

View Connector
MeiQia logo
03 10 capabilities

MeiQia

Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.

View Connector
Crisp logo
04 6 capabilities

Crisp

Chat with website visitors in real time, manage support conversations, and build a knowledge base that reduces ticket volume.

View Connector
Gorgias logo
05 12 capabilities

Gorgias

Manage your customer support tickets, messages, and user profiles via AI.

View Connector
Zoho Desk logo
06 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

View Connector

Bring your own AI

Change the model, client or framework. Keep HelpCrunch connected.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
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  • Windsurf
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  • CrewAI
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Before you connect

Questions about HelpCrunch.

The practical details behind the request, access and result.

Can I use HelpCrunch MCP to see my full chat history?

Yes, you can ask your agent to pull up any conversation history. It will retrieve the full transcript so you can see exactly what was discussed in the past.

How does HelpCrunch MCP help my support team manage tickets?

It lets your team handle ticket statuses, reassignments, and customer lookups using natural language. This means less time clicking and more time solving problems.

Can HelpCrunch MCP update my customer tags automatically?

You can ask your agent to apply specific tags to customer profiles on the fly. This is great for marking VIPs or flagging specific issues as they happen.

Does HelpCrunch MCP work with Claude and Cursor?

Yes, it works with any MCP-compatible client, including Claude, Cursor, Windsurf, and VS Code.

Can I use HelpCrunch MCP to reassign chats to different people?

Absolutely. You can tell your agent to move a chat to a specific team member or a different department instantly.

How do I connect HelpCrunch MCP to my AI agent?

Just subscribe to the Connector on Vinkius and provide your HelpCrunch API Key from your developer settings. From there, your agent can access your support data.

Can HelpCrunch MCP help me filter for specific customer issues?

Yes, you can ask your agent to search for chats using specific filters like status or other criteria to find exactly what you need quickly.

How do I find my HelpCrunch API Key?

Log in to your HelpCrunch dashboard, navigate to Settings > Developers > Public API. You will be able to generate and copy your unique Bearer token from there.

Can I reassign a chat to another team member?

Yes! Use the update_chat_assignee capability. You must provide the chat_id and the numeric assignee_id of the team member you wish to assign the conversation to.

How can I filter chats by status?

Use the search_chats capability and provide a JSON filter string. For example, to find open chats, pass {"status": "open"} in the filter_json parameter.

Is it possible to tag customers through this integration?

Yes, you can use the add_customer_tag capability. Provide the customer_id and the name of the tag you want to add to their profile.

How do I generate an API Key in HelpCrunch?

Log in to your HelpCrunch account, navigate to Settings > Developers > Public API, and click Generate New API Key to obtain your token.

Can the agent respond to customers directly?

Yes! Use the send_chat_message capability to post replies into any active chat thread. The message will appear as coming from your agent account.

How do I search for a customer by email?

The search_customers capability allows you to perform lookups using filters like email, name, or external ID to retrieve specific user profiles.

One connection away

Give your agent a direct line to HelpCrunch.

Connect HelpCrunch once. Keep it beside 5,900+ managed Connectors when the next task needs more.

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