Connect PagerDuty MCP for AI Agents

Q: Can I acknowledge and resolve incidents directly from my AI agent?

Yes! Use the updateincident tool with the incident ID and your PagerDuty email. Set status to acknowledged or resolved to change the incident state instantly without opening the PagerDuty dashboard.

Q: How do I find out who is on-call right now?

Run the listoncalls tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.

Q: Can I create incidents programmatically for testing or escalation?

Absolutely. Use createincident with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to high or low. The incident will immediately trigger according to the service's escalation policy.

Automate Incident Response and On-Call Scheduling with PagerDuty Data

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AI Agent

What AI agents can do with PagerDuty 11 Tools for Incident Management and Service Monitoring

Use these specific tools to programmatically list services, create new incidents, update statuses, and check on-call schedules within your PagerDuty account.

Create incident

Creates a brand new incident record attached to a specific monitored service.

Get incident

Pulls all the detailed information for one particular, existing incident ID.

Get service

Fetches the complete configuration and health details for a single monitored service.

Get user

Retrieves all known profile information about a specific user in your PagerDuty account.

List oncalls

Provides a real-time list of everyone currently on call across all defined schedules and teams.

List schedules

Gets an overview listing of every structured on-call rotation schedule that exists in your account.

List services

Lists the full directory of every service currently being monitored by PagerDuty.

List users

Retrieves a comprehensive list of all user accounts registered within your PagerDuty organization.

Update incident

Programmatically changes an incident's status, allowing you to acknowledge, resolve, or reassign it.

List escalation policies

Shows all the formal escalation policies defined for your company's services and teams.

List incidents

Lists active, triggered, or resolved incidents across every service in the account.

Frequently Asked Questions

Can I acknowledge and resolve incidents directly from my AI agent? +

Yes! Use the update_incident tool with the incident ID and your PagerDuty email. Set status to acknowledged or resolved to change the incident state instantly without opening the PagerDuty dashboard.

How do I find out who is on-call right now? +

Run the list_oncalls tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.

Can I create incidents programmatically for testing or escalation? +

Absolutely. Use create_incident with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to high or low. The incident will immediately trigger according to the service's escalation policy.

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