Zammad Connector for AI agents.

41 live capabilities

Manage your customer support tickets and user accounts through natural conversation.

Live agent request Zammad / Connector

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AI Agent

Why people use Zammad

Zammad Helpdesk Automation for Customer Support Teams

With the Zammad MCP, that cycle disappears. You just tell your agent to find the customer and update their ticket. The agent handles the searching and the updating in the background. You stay in your chat interface, and the helpdesk updates itself. You get a unified workflow where the AI actually does the work.

What Vinkius changes

You get a functional helpdesk operator inside your AI client.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

Real-world use case 01

Finding customer history quickly

A support lead asks the agent to find a user by email and then list all tickets for that user.
Real-world use case 02

Automated organization setup

An admin tells the agent to create a new organization and add a new user to it.
Real-world use case 03

Bulk data cleanup

A dev needs to remove old users from a specific group.

Complete set · 41capabilities

The complete Zammad capability set.

These are the exact actions your AI can choose when you ask it to work with Zammad.

Capability set01 / 11

01—04

4 capabilities in this set.

Part of 41 available through Zammad.

01 Capability
Create ticket
Create a new ticket in your Zammad helpdesk. This helps you log new issues quickly.
02 Capability
Create user
Add a new user to your system. This automates the onboarding of new customers.
03 Capability
Data privacy delete user
Remove a user's data following privacy protocols. Use this to stay compliant with data laws.
04 Capability
Delete ticket
Remove a ticket from your helpdesk. Use this to clear out resolved or incorrect entries.

Capability set02 / 11

05—08

4 capabilities in this set.

Part of 41 available through Zammad.

05 Capability
Delete user
Permanently delete a user from the system. Use this for general account removal.
06 Capability
Get group
Fetch the details of a specific group. This helps you see who belongs to which team.
07 Capability
Get links
Retrieve links associated with a specific object. This helps you find related resources quickly.
08 Capability
Get organization
Get the details for a specific organization. This gives you a clear view of client data.

Capability set03 / 11

09—12

4 capabilities in this set.

Part of 41 available through Zammad.

09 Capability
Get shared draft
View a shared draft for a specific ticket. This lets you see work in progress before it's finalized.
10 Capability
Get ticket article
Get the details for a specific ticket article. This helps you review the actual content of a response.
11 Capability
Get ticket
Fetch the details of a specific ticket. Use this to see the full history of a customer request.
12 Capability
Get user
Retrieve the details for a specific user. This helps you pull up customer info on demand.

Capability set04 / 11

13—16

4 capabilities in this set.

Part of 41 available through Zammad.

13 Capability
List all tags
See every tag currently in your system. This helps you audit your categorization methods.
14 Capability
List calendars
View the list of calendars in Zammad. This helps you see scheduled events at a glance.
15 Capability
List checklist items
See the items in your checklists. This helps you ensure all steps are completed for a ticket.
16 Capability
List checklist templates
View all available checklist templates. This helps you see the standard procedures for your team.

Capability set05 / 11

17—20

4 capabilities in this set.

Part of 41 available through Zammad.

17 Capability
List checklists
List all checklists in the system. This gives you an overview of your internal processes.
18 Capability
List groups
See all groups in your Zammad setup. This helps you understand your current team structure.
19 Capability
List mentions
View all mentions across the system. This helps you see where specific users or objects are cited.
20 Capability
List organizations
See a list of all organizations. This helps you manage your entire client base.

Capability set06 / 11

21—24

4 capabilities in this set.

Part of 41 available through Zammad.

21 Capability
List roles
View all roles available in the system. This helps you audit permissions across your helpdesk.
22 Capability
List slas
See the current list of SLAs. This helps you monitor your service level agreements.
23 Capability
List tags for object
See the tags attached to a specific object. This helps you see how a ticket is categorized.
24 Capability
List ticket articles
See all articles for a specific ticket. This helps you review the full conversation history.

Capability set07 / 11

25—28

4 capabilities in this set.

Part of 41 available through Zammad.

25 Capability
List ticket priorities
See the list of ticket priorities. This helps you understand how your team ranks issues.
26 Capability
List ticket states
View the different ticket states. This helps you see the possible lifecycle of a request.
27 Capability
List tickets
List all tickets in your helpdesk. Use this to get a broad overview of your current workload.
28 Capability
List time accountings
See the time accountings for a ticket. This helps you track how much effort is spent on issues.

Capability set08 / 11

29—32

4 capabilities in this set.

Part of 41 available through Zammad.

29 Capability
Remove tag
Take a tag off an object. This helps you keep your categorization clean and accurate.
30 Capability
Search groups
Find specific groups in Zammad. This helps you quickly locate team structures.
31 Capability
Search organizations
Find specific organizations in Zammad. This helps you quickly locate client data.
32 Capability
Search tickets
Find specific tickets in Zammad. Use this to locate any customer request instantly.

Capability set09 / 11

33—35

3 capabilities in this set.

Part of 41 available through Zammad.

33 Capability
Search users
Find specific users in Zammad. This helps you find customer profiles by name or email.
34 Capability
Summarize ticket
Generate a summary for a ticket. This helps you get the gist of a long conversation quickly.
35 Capability
Update ticket
Edit an existing ticket's information. Use this to change status, priority, or details.

Capability set10 / 11

36—38

3 capabilities in this set.

Part of 41 available through Zammad.

36 Capability
Search roles
Find specific roles in Zammad. This helps you quickly audit permissions.
37 Capability
Update user
Edit an existing user's profile. This helps you keep customer information up to date.
38 Capability
Add tag
Put a tag on an object. This helps you organize your tickets more effectively.

Capability set11 / 11

39—41

3 capabilities in this set.

Part of 41 available through Zammad.

39 Capability
Create ticket article
Add a new article to a ticket. This helps you append information to a customer's request.
40 Capability
List users
See a list of all users in the system. This helps you manage your entire user base.
41 Capability
Get me
See your own user details. This confirms which account the agent is currently using.

Set up in minutes

One URL. Then ask Zammad to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Zammad from the conversation.

Choose your client

Live preview

Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp

Step 01

Open Connectors

In Claude Web or Claude Desktop, open Settings and choose Connectors.
Step 02

Add the URL

Choose Add custom connector, name it Zammad, and paste the URL above.
Step 03

Turn it on in chat

Select +, open Connectors, and enable Zammad for the conversation.

ChatGPT · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP

https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp

Step 01

Open MCP settings

On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
Step 02

Add the URL

Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Zammad URL.
Step 03

Save and start

Save the connection and enable Zammad in your conversation. Desktop may ask you to restart once.

Cursor · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "zammad": {
      "url": "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"
    }
  }
}

Step 01

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Step 02

Add the server config

Paste the JSON configuration above into the mcp.json file that opens
Step 03

Save the file

Cursor will automatically detect the new Connector
Step 04

Start using Zammad

Open Agent mode in chat and ask: "Using Zammad, help me...". 41 tools available

VS Code Copilot · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "zammad": {
      "url": "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"
    }
  }
}

Step 01

Create MCP config

Create a .vscode/mcp.json file in your project root
Step 02

Add the server config

Paste the JSON configuration above
Step 03

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown
Step 04

Start using Zammad

Ask Copilot: "Using Zammad, help me...". 41 tools available

Windsurf · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "zammad": {
      "url": "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"
    }
  }
}

Step 01

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Step 02

Add the server

Paste the JSON configuration above into mcp_config.json
Step 03

Save and reload

Windsurf will detect the new server automatically
Step 04

Start using Zammad

Open Cascade and ask: "Using Zammad, help me...". 41 tools available

Cline · IDE configuration

Official guide ↗

Advanced setup

{
  "mcpServers": {
    "zammad": {
      "url": "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"
    }
  }
}

Step 01

Open Cline MCP Settings

Click the Connectors icon in the Cline sidebar panel
Step 02

Add remote server

Click "Add Connector" and paste the configuration above
Step 03

Enable the server

Toggle the server switch to ON
Step 04

Start using Zammad

Ask Cline: "Using Zammad, help me...". 41 tools available

Claude Code · Terminal command

Official guide ↗

Advanced setup

claude mcp add zammad --transport http "https://edge.vinkius.com/vk_preview_6fHwdHuFtL63YQuXgVJ8k3AEA7f0MHXokZVRxX4e/mcp"

Step 01

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed
Step 02

Add the Connector

Run the command above in your terminal
Step 03

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session
Step 04

Start using Zammad

Ask Claude: "Using Zammad, show me...". 41 tools are ready

Where the request belongs

Work Zammad can move forward.

Built around the request

For support leads who are drowning in tickets and system admins who need a faster way to manage user permissions and organizational data.

01

Support Lead

Checking ticket statuses and history to give customers faster updates without switching tabs.

02

System Admin

Creating users and managing group roles directly from an AI interface to save time on manual entry.

03

DevOps Engineer

Integrating helpdesk data into automated workflows and reporting for better visibility.

Build the capability set

Each Connector adds new actions and data without changing how you work.

Browse Connectors

01 13 capabilities

Zoho Desk

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

02 9 capabilities

Zendesk

Manage support tickets, users, and organizations on Zendesk. the complete customer service platform for high-scale teams.

03 6 capabilities

Jitbit

Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.

04 7 capabilities

Odoo Helpdesk

Create and manage support tickets, track SLAs, organize helpdesk teams. Odoo Helpdesk through natural conversation.

05 10 capabilities

Freshdesk

Resolve customer tickets faster with omnichannel helpdesk capabilities, smart automation, and self-service portals your users will love.

06 10 capabilities

BoldDesk

Empower your customer support via BoldDesk. manage tickets, contacts, and agents directly from any AI agent.

Bring your own AI

Change the model, client or framework. Keep Zammad connected.

Before you connect

Questions about Zammad.

The practical details behind the request, access and result.

Can the Zammad MCP actually create tickets for me?

Yes, it can create new tickets directly in your helpdesk. This allows your agent to log issues as they are reported in your chat.

How do I manage users without logging into Zammad?

You can use the Connector to search, create, and update user profiles through your AI agent. This keeps you in your primary workspace while updating the backend.

Does the Zammad MCP support data privacy?

Yes, it includes a specific capability for deleting users that follows data privacy tasks. This ensures you can handle account removals in a compliant way.

Can I see my helpdesk tags using this?

You can list all tags in your system or see tags for specific objects like tickets. This helps you maintain a clean and organized helpdesk.

Is it possible to summarize long tickets?

Yes, you can trigger a summary of a ticket to get the key points quickly. This is great for catching up on long customer conversations.

Can I use this with Claude or Cursor?

Yes, it works with any MCP-compatible client including Claude, Cursor, and Windsurf. You can connect it via the Vinkius catalog.

Can I search for specific users or organizations within Zammad?

Yes! You can use the search_users and search_organizations capabilities to find specific records using search queries directly from your AI agent.

How do I safely delete a user according to data privacy standards?

It is recommended to use the data_privacy_delete_user capability. This initiates a Data Privacy task in Zammad, which is the preferred method over direct deletion for compliance.

Can I view my own Zammad profile details?

Yes, the get_me capability allows you to retrieve the profile details of the currently authenticated user associated with your access token.

One connection away

Give your agent a direct line to Zammad.

Connect Zammad once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available