Can I reply to a WhatsApp message through the agent?

Yes! Use the `send_chat_message` tool with the conversation ID. As long as your WhatsApp inbox is connected to Chatwoot, the agent will deliver your reply.

How do I see the full history of a chat?

Use the `get_chat_history` tool with the unique conversation ID. Your agent will fetch all previous messages, allowing you to review the entire interaction.

Where do I find my Chatwoot Access Token?

Log in to Chatwoot, click on your profile avatar in the bottom left, and select 'Profile Settings'. Scroll to the bottom to find your personal 'Access Token'.

Chatwoot MCP Server for Claude Desktop 8 tools — connect in under 2 minutes

Name: Chatwoot
Availability: InStock
Author: Vinkius

modelcontextprotocol.io/quickstart/user

Built by Vinkius GDPR 8 Tools IDE

Claude Desktop is Anthropic's native application for interacting with Claude AI models on macOS and Windows. It was the first consumer application to ship with built-in MCP support, making it the reference implementation for the Model Context Protocol standard.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Chatwoot and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "chatwoot": {
      // Your Vinkius token — get it at cloud.vinkius.com
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Chatwoot MCP Server

Connect your Chatwoot account to any AI agent and take full control of your customer support and engagement through natural conversation. Streamline how you manage chats across Web, WhatsApp, Facebook, and more.

Claude Desktop is the definitive way to connect Chatwoot to your AI workflow. Add the Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 8 tools in the chat interface — ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.

What you can do

Conversation Oversight — List and retrieve details for all active and resolved conversations natively
Live Replying — Send messages to customers in active chat sessions flawlessly
Contact Management — List and retrieve detailed customer contact information and history securely
Inbox Intelligence — Monitor all configured inboxes, including Web widgets and social integrations flawlessly
Agent Tracking — List all support agents and manage team availability in real-time
Message History — Access complete chat histories to understand customer context directly within your workspace

The Chatwoot MCP Server exposes 8 tools through the Vinkius. Connect it to Claude Desktop in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Chatwoot to Claude Desktop via MCP

Follow these steps to integrate the Chatwoot MCP Server with Claude Desktop.

Open Claude Desktop Settings

Go to Settings → Developer → Edit Config to open claude_desktop_config.json

Add the MCP Server

Paste the configuration above into the mcpServers section

Restart Claude Desktop

Close and reopen Claude Desktop to load the new server

Start using Chatwoot

Look for the 🔌 icon in the chat — your 8 tools are now available

Why Use Claude Desktop with the Chatwoot MCP Server

Claude Desktop by Anthropic provides unique advantages when paired with Chatwoot through the Model Context Protocol.

Claude Desktop is the reference MCP client — it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available

Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface

Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions

Enterprise-grade security with local config storage — your tokens never leave your machine, and connections go directly to the Vinkius Edge network

Chatwoot + Claude Desktop Use Cases

Practical scenarios where Claude Desktop combined with the Chatwoot MCP Server delivers measurable value.

Interactive data exploration: ask Claude to query DNS records, look up WHOIS data, and cross-reference results in a single conversation

Ad-hoc security audits: type a domain name and let Claude enumerate subdomains, check DNS history, and flag configuration anomalies — all through natural language

Executive briefings: generate comprehensive domain intelligence reports by asking Claude to compile findings into a formatted summary

Learning and training: new team members can explore API capabilities conversationally without needing to read documentation

Chatwoot MCP Tools for Claude Desktop (8)

These 8 tools become available when you connect Chatwoot to Claude Desktop via MCP:

get_chat_history

Retrieve the message history for a specific conversation

get_contact_details

Get detailed information for a specific customer contact

get_conversation_details

Get detailed information for a specific conversation

list_chatwoot_contacts

List all customer contacts

list_chatwoot_inboxes

List all configured inboxes (Web, WhatsApp, etc)

list_support_agents

List all support agents in the account

list_woot_conversations

List all conversations in the account

send_chat_message

Send a message to a customer in a specific conversation

Example Prompts for Chatwoot in Claude Desktop

Ready-to-use prompts you can give your Claude Desktop agent to start working with Chatwoot immediately.

"List all active conversations in Chatwoot."

"What did the customer in conversation ID 555 say last?"

"Reply to conversation 555: 'I'll look into this right now for you, Sarah.'"

Troubleshooting Chatwoot MCP Server with Claude Desktop

Common issues when connecting Chatwoot to Claude Desktop through the Vinkius, and how to resolve them.

Server not appearing after restart

Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).

Authentication error

Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.

Tools not showing in chat

Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting — wait a few seconds.

Chatwoot + Claude Desktop FAQ

Common questions about integrating Chatwoot MCP Server with Claude Desktop.

How does Claude Desktop discover MCP tools?

When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.

What happens if the MCP server is temporarily unavailable?

Claude Desktop handles disconnections gracefully — if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.

Can I connect multiple MCP servers simultaneously?

Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.

Is there a limit on the number of tools per server?

Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.

Does Claude Desktop support Streamable HTTP transport?

Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL — Claude auto-negotiates the transport protocol.