How to Use the Delighted MCP in Claude

Q: How do I connect Delighted to Claude Desktop?

Open your claudedesktopconfig.json file and add the server configuration under the mcpServers key. Once you save and restart the app, your agent will immediately have access to your survey data via this MCP integration.

Q: How does Claude Desktop identify unhappy customers using Delighted?

Your agent runs listrecentdetractors to pull a list of customers who rated you between 0 and 6. You can then ask it to draft personalized follow-up emails for each one.

Get your NPS scores and trigger customer surveys right inside Claude Desktop without leaving your chat window.

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Connect Delighted MCP to Claude Desktop

Create your Vinkius account to connect Delighted to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Delighted with Claude Desktop

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Instantly pull NPS metrics inside Claude Desktop

Stop digging through browser tabs to check your customer health. Let your agent call `get_nps_metrics_summary` to grab your latest score, promoter counts, and detractor counts right in your conversation. You can ask Claude Desktop to break down the numbers or write a weekly summary for your team. It uses the `list_survey_responses` tool to fetch the raw data and turns it into a clean, readable list of scores in seconds.

Trigger surveys and manage contacts via MCP Server

When a new user signs up or finishes onboarding, you don't need to manually export email lists. Your agent runs `add_person_to_survey` to queue up an invitation using your default channel settings. If you need to check who has already been contacted, the agent hits `list_feedback_contacts`. This keeps your contact list clean and prevents you from spamming the same customer twice.

Analyze customer sentiment and text feedback

Numbers don't tell the whole story, so you need to read what people actually write. Your agent uses `get_recent_customer_comments` to pull the latest written feedback directly into your workspace. When you need to find specific complaints or praise, the agent runs `search_responses_by_comment` to isolate the exact issues. You get raw customer voices instantly, letting you triage bugs or highlight wins on the spot.

Setup guide

Set up Delighted MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Delighted MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Delighted MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under delighted-mcp.

json

{
  "mcpServers": {
    "delighted-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Delighted. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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One

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Common questions about Delighted MCP in Claude Desktop

Open your `claude_desktop_config.json` file and add the server configuration under the `mcpServers` key. Once you save and restart the app, your agent will immediately have access to your survey data via this MCP integration.

Yes, you can plug the Vinkius remote URL directly into the integrations menu on claude.ai. This lets your agent run tools like `get_nps_metrics_summary` from any browser window.

Your agent runs `list_recent_detractors` to pull a list of customers who rated you between 0 and 6. You can then ask it to draft personalized follow-up emails for each one.

You bet. Ask your agent to find mentions of specific bugs or features, and it will use `search_responses_by_comment` to pull up matching records.

Your customer emails, survey history metadata, and feedback comments are never stored by Vinkius. Every request runs in an ephemeral, zero-trust sandbox that is completely wiped the moment your agent finishes its task.

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