How to Use the FreeScout MCP in Mastra AI

Build complex support workflows in Mastra AI that handle ticket triage and customer follow-ups with automatic retry logic.

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Connect FreeScout MCP to Mastra AI

Create your Vinkius account to connect FreeScout to Mastra AI and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup FreeScout with Mastra AI

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Automated ticket routing for Mastra AI

Use `list_conversations` to monitor incoming mailboxes and trigger logic based on ticket content. Mastra AI can inspect threads and route them to the correct agent automatically. This removes the need for manual inbox sorting. If a call fails, the framework handles the retry, ensuring no ticket gets lost in the shuffle.

Conditional support workflows in Mastra AI

Chain `get_conversation` and `update_conversation` to build logic that changes ticket status based on customer input. You can set up branches that escalate complex issues to human agents. Your workflow engine manages the state transitions. It keeps your team focused on high-priority tickets while the agent handles the initial triage.

Internal note automation for Mastra AI

Trigger `add_note` to attach summaries or internal context to any conversation. Mastra AI adds this data during the workflow execution to keep your human team informed. This provides a clear record of what the agent did. Your team sees the notes in the helpdesk UI, keeping everyone on the same page.

Setup guide

Set up FreeScout MCP in Mastra AI

Prerequisites

Node.js 18+ and a TypeScript project
@mastra/mcp + @mastra/core packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run npm install @mastra/mcp @mastra/core plus your preferred model provider (e.g. @ai-sdk/openai).
2

Configure the MCPClient
Create an MCPClient with your Vinkius endpoint as a URL object. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Discover and inject tools
Call mcpClient.listTools() and spread the result into your agent's tools object. All FreeScout tools become native Mastra tools.
4

Run with any model
Swap openai("gpt-4o") for any AI SDK-compatible provider. Call agent.generate() and the agent routes tool calls through MCP automatically.

agent.ts

import { MCPClient } from "@mastra/mcp";
import { Agent } from "@mastra/core/agent";
import { openai } from "@ai-sdk/openai";

const mcpClient = new MCPClient({
  id: "freescout-mcp-client",
  servers: {
    "freescout-mcp": {
      url: new URL(
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
      ),
    },
  },
});

const agent = new Agent({
  name: "FreeScout Agent",
  model: openai("gpt-4o"),
  instructions: "You have access to FreeScout tools.",
  tools: {
    ...(await mcpClient.listTools()),
  },
});

const result = await agent.generate(
  "List recent FreeScout transactions"
);
console.log(result.text);

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by FreeScout. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

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Common questions about FreeScout MCP in Mastra AI

Mastra AI uses built-in workflow engines to retry failed tool calls automatically. This ensures your FreeScout updates complete even if the network blips.

You can. By chaining tools, you create multi-step processes that manage the entire ticket lifecycle.

Yes, you can enable human-in-the-loop requirements for any tool call. This prevents the agent from sending a reply before you review it.

Data processing happens between your local agent and the helpdesk API. Your information never touches our infrastructure.

The server provides access to customer profiles, including contact details and history. Access is restricted to the specific tools you authorize in your agent configuration.

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