How to Use the FreeScout MCP in Windsurf

Q: How do I connect the FreeScout MCP Server to Windsurf?

Edit your /.codeium/windsurf/mcpconfig.json file to include the server details. You can also use the Settings menu under Cascade to add it via the UI. Click refresh, and Cascade will auto-discover the tools immediately.

Manage FreeScout tickets directly inside Windsurf. Cascade reads context, plans actions, and manages queues autonomously.

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Connect FreeScout MCP to Windsurf

Create your Vinkius account to connect FreeScout to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup FreeScout with Windsurf

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Let Cascade Triage Your Mailboxes

The FreeScout MCP Server gives Windsurf direct access to your support queues. Cascade starts by running `list_mailboxes` and `list_conversations` to find unassigned tickets. You don't have to tell it which endpoints to hit. It just pulls the active threads and figures out what needs attention first. Once it identifies a priority issue, it pulls the full context using `get_conversation` and `list_threads`. If the ticket needs escalation, Cascade automatically assigns it to the right agent via `update_conversation` and drops an internal explanation using `add_note`. You watch the queue clear out while you write code.

Draft Replies with Context

Your IDE already knows what code you just pushed. Now it can explain those fixes to users. Cascade grabs the user's profile with `get_customer` to check their history. It maps their current complaint against the recent codebase changes it just analyzed in your editor. Instead of switching tabs to your helpdesk, you let the agent draft the response. It triggers `add_reply` to message the customer directly. If a new user emails about a bug, Cascade can even run `create_customer` and `create_conversation` to log the issue without you leaving the workspace.

Manage Support Teams via MCP Server

You can rebalance your entire support team's workload from the command palette. Cascade checks who is currently active by calling `list_users` and pulls specific agent details with `get_user`. It sees who has too many open tickets and who is sitting idle. You just tell Windsurf to balance the load. The agent loops through the active queues, grabs the overloaded tickets, and runs `update_conversation` to reassign them. If a thread is spam or a duplicate, it fires `delete_conversation` to keep the workspace clean.

Setup guide

Set up FreeScout MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the FreeScout MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my FreeScout payment history." If connected, Cascade will call the FreeScout tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "freescout-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by FreeScout. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about FreeScout MCP in Windsurf

Edit your `~/.codeium/windsurf/mcp_config.json` file to include the server details. You can also use the Settings menu under Cascade to add it via the UI. Click refresh, and Cascade will auto-discover the tools immediately.

Yes. Cascade can evaluate a thread and change its status. It uses `update_conversation` to mark tickets as closed once the issue is resolved.

It handles the entire chain. You set a goal like clearing the spam queue, and Cascade autonomously runs the list commands followed by delete actions without asking for permission at every step.

It reads them and writes them. The agent pulls historical context from previous agents, then uses `add_note` to drop technical details into the thread for your Tier 2 support team.

This MCP setup touches raw customer emails, names, and internal support threads. The connection uses ephemeral isolation, meaning Windsurf processes the payload in memory to execute the tool and drops it instantly. Nothing persists outside your designated helpdesk database.

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