How to Use the Freshservice MCP in Cursor
Inject live IT desk data into your code with this Cursor MCP Server.
Works with every AI agent you already use
…and any MCP-compatible client
Connect Freshservice MCP to Cursor
Create your Vinkius account to connect Freshservice to Cursor and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.
Code with real IT context in Cursor
Stop guessing when you write code for your helpdesk integrations. Your agent uses `get_asset_details` to pull actual hardware specs into your editor, ensuring your scripts match your real-world environment. This isn't mock data. You get live responses that allow you to build and test your logic against current production assets.
Manage support workflows in Cursor
Call `list_support_agents` or `get_requester_details` directly from your IDE to verify permissions or user info while you code. It saves you from switching contexts just to find an ID or an email address. Your agent handles the lookup. You stay focused on the implementation while the MCP Server manages the API heavy lifting.
Log incidents from your editor
Test your automation by having your agent run `create_itsm_ticket` as part of your development process. You can verify your payload structure against the actual API schema in real time. This tightens your feedback loop significantly. You catch errors before you push your code to the team.
Set up Freshservice MCP in Cursor
Prerequisites
- Cursor installed (macOS, Windows, or Linux)
- Active Vinkius subscription with a valid endpoint token
- 1
Open MCP Settings
Go to Cursor Settings → MCP or open the Command Palette (
Cmd+Shift+P/Ctrl+Shift+P) and search for "MCP: Add Server". - 2
Add the Freshservice MCP
Cursor will create or open
.cursor/mcp.jsonin your project root. Paste the JSON snippet on the right. Replace[YOUR_TOKEN_HERE]with your endpoint token from cloud.vinkius.com. - 3
Enable Agent mode
Open Composer (
Cmd+I/Ctrl+I) and switch to Agent mode using the dropdown at the top. MCP tools are only available in Agent mode. - 4
Verify the connection
Ask Cursor something like "List my recent Freshservice transactions." If the MCP tools are loaded correctly, Cursor will call the Freshservice tools automatically. You can also check Settings → MCP for a green status indicator.
{
"mcpServers": {
"freshservice-mcp": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshservice. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
Why Choose Vinkius
Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.
Real-time monitoring
Live
visibility into every interaction
Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.
Built-in savings
60%
lower AI costs
Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.
Single dashboard
One
place for every integration
Every tool your AI connects to, managed from a single screen. One account, complete control.
Common questions about Freshservice MCP in Cursor
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
Start using the Freshservice MCP today
We host it, we monitor it, we maintain it. You just paste one token.
