How to Use the Freshservice MCP in Windsurf

Q: How do I connect the Freshservice MCP Server to Windsurf?

Open your /.codeium/windsurf/mcpconfig.json file and add the server configuration under the mcpServers key. Cascade will auto-discover all 12 tools as soon as you refresh the MCP panel.

Q: Does Windsurf support checking system health before modifying Freshservice tickets?

Absolutely. Windsurf uses checkitsmstatus to verify that your service desk is online and reachable before attempting to run any operations like creating tickets or querying assets.

Q: Can Cascade query user contact details?

Yes. Cascade can run listrequesters to find specific users and then call getrequesterdetails to get their contact information and department details.

Let Windsurf autonomously chain ticket updates, asset lookups, and IT triage directly inside your workspace.

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Connect Freshservice MCP to Windsurf

Create your Vinkius account to connect Freshservice to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Freshservice with Windsurf

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Automate IT Triage with Windsurf MCP Server

The `list_itsm_tickets` tool lets Cascade monitor your service desk queue without constant manual prompting. When a user reports an issue, Cascade finds the ticket, grabs context with `get_ticket_details`, and matches it against your hardware database using `list_it_assets` to pinpoint the root cause. You do not have to guide the agent step-by-step. It looks at the ticket, pulls the requester's info with `get_requester_details`, and updates the status automatically. The entire loop runs while you focus on actual work.

Zero-Click Problem Tracking

The `list_it_problems` tool allows Cascade to handle complex change management by linking related incidents. It runs the tool to identify systemic issues and compares them against active deployments retrieved by `list_it_releases`. Instead of manual cross-referencing, the agent maps the impact of a bad release right inside your editor. It can immediately update the status of several incidents using this Freshservice MCP Server connection.

Intelligent Asset and Agent Mapping

The `get_asset_details` tool helps Windsurf determine who owns a piece of hardware and who is qualified to fix it. Cascade triggers the tool to check the hardware specs, then executes `list_support_agents` to find an available IT technician. It writes the assignment details and updates the ticket in one continuous motion. No manual assignment, no searching through nested menus in a separate browser tab.

Setup guide

Set up Freshservice MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Freshservice MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Freshservice payment history." If connected, Cascade will call the Freshservice tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "freshservice-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshservice. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Freshservice MCP in Windsurf

Open your `~/.codeium/windsurf/mcp_config.json` file and add the server configuration under the `mcpServers` key. Cascade will auto-discover all 12 tools as soon as you refresh the MCP panel.

Yes, if you give Cascade a goal to resolve an issue, it will chain tools like `get_ticket_details` and `create_itsm_ticket` to update or resolve the record. You do not need to approve every single tool call.

Absolutely. Windsurf uses `check_itsm_status` to verify that your service desk is online and reachable before attempting to run any operations like creating tickets or querying assets.

Yes. Cascade can run `list_requesters` to find specific users and then call `get_requester_details` to get their contact information and department details.

Your credentials and IT ticket data are isolated inside Vinkius's zero-trust MCP environment. Windsurf communicates over a secure, single-token endpoint, meaning your internal IT assets and user details are never exposed to external logs.

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