How to Use the Front MCP in Claude

Q: How do I connect my Front account to Claude Desktop?

Open your claudedesktopconfig.json file and add the Front server configuration under the mcpServers block. Provide your API token as an environment variable, save the file, and restart the desktop app to load the tools.

Q: Can Claude Desktop search across all my shared Front inboxes?

Yes. The desktop agent uses searchconversations combined with listsharedinboxes to scan every shared channel you have access to. It pulls the matching threads directly into your active chat window.

Q: Does Claude Desktop let me assign Front conversations to teammates?

It does. The desktop agent calls listinboxteammates to find the correct teammate ID and then executes updateconversationstatus to assign the thread. You can handle the entire assignment workflow via simple chat commands.

Q: How do I verify if the connection is active?

Ask the agent to run a quick health check. It will invoke verifyapistatus to confirm that your local environment can talk to the remote server endpoint securely.

Manage your shared Front inboxes and reply to customer threads directly within Claude Desktop.

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Connect Front MCP to Claude Desktop

Create your Vinkius account to connect Front to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Front with Claude Desktop

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Run Front inbox triage inside Claude Desktop

Stop jumping between tabs when support tickets pile up. This MCP Server lets your local Claude Desktop instance query your shared queues directly. By invoking `list_shared_inboxes` and `list_inbox_threads`, the desktop client gets a clean, immediate view of pending customer issues without forcing you to open a browser. You can have Claude Desktop analyze ticket urgency or assign Front threads based on load. It uses `get_inbox_details` to check team capacity, ensuring your team routes messages to the right people without manual overhead.

Search and analyze conversations with Claude Desktop

Finding historical context in deep threads used to take minutes of clicking. This MCP capability lets Claude Desktop run `search_conversations` to pull up exact matches based on your natural language prompts. The desktop agent reads the full message history using `list_conversation_messages` to summarize past decisions. It extracts the exact details you need from `get_conversation_details` to construct a perfect mental model of the customer's history. This keeps your local Claude Desktop chat context highly accurate and context-aware.

Draft and send Front replies from Claude Desktop

Writing customer emails becomes a collaborative effort right inside your chat interface. Using this MCP integration, Claude Desktop writes, refines, and immediately ships Front responses using `send_inbox_reply` without leaving your workspace. Once the message goes out, the desktop agent updates the Front thread state using `update_conversation_status` to archive or snooze the ticket. It keeps your shared workspace clean while you focus on solving the actual technical problem.

Setup guide

Set up Front MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Front MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Front MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under front-mcp.

json

{
  "mcpServers": {
    "front-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Front. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Front MCP in Claude Desktop

Open your `claude_desktop_config.json` file and add the Front server configuration under the `mcpServers` block. Provide your API token as an environment variable, save the file, and restart the desktop app to load the tools.

Yes. The desktop agent uses `search_conversations` combined with `list_shared_inboxes` to scan every shared channel you have access to. It pulls the matching threads directly into your active chat window.

It does. The desktop agent calls `list_inbox_teammates` to find the correct teammate ID and then executes `update_conversation_status` to assign the thread. You can handle the entire assignment workflow via simple chat commands.

Ask the agent to run a quick health check. It will invoke `verify_api_status` to confirm that your local environment can talk to the remote server endpoint securely.

Your email message bodies and contact details never touch external storage. The MCP Server executes inside a secure local sandbox, sending data directly between your local machine and the endpoint.

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