GoTo Connect MCP. Manage all your calls, texts, and contacts from your agent.
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…and any MCP-compatible client
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GoTo Connect MCP Server manages your cloud phone system. Use your AI client to query call histories, send SMS, and manage voicemails without opening the GoTo desktop app.
It gives you direct access to call records, user directories, and contact lists.
What your AI agents can do
Create contact
Creates a new entry in your company's contact database.
Get call record
Retrieves specific details for a single, known call record.
Get call records
Lists the full call history logs for a specific user.
Fetch detailed records for specific calls or list the full communication history for any user.
Send text messages to clients directly from your workflow and retrieve the history of those exchanges.
List recent voicemails and check if the system has transcribed the message for you.
List existing company contacts or create entirely new ones programmatically.
Look up active user accounts, their assigned extension numbers, and the status of their connected devices.
Get a list of all SMS messages or all voicemails associated with a user.
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GoTo Connect MCP Server: 12 Tools for Communications
Use these twelve tools to manage calls, contacts, messages, and user data across your GoTo Connect system via natural language commands.
019d75aacreate contact
Creates a new entry in your company's contact database.
019d75aaget call record
Retrieves specific details for a single, known call record.
019d75aaget call records
Lists the full call history logs for a specific user.
019d75aaget me
Gets the details for the user account currently authenticated with GoTo Connect.
019d75aaget user
Retrieves the profile details for any specific GoTo Connect user.
019d75aaget voicemail
Gets the details and status for a specific voicemail message.
019d75aalist contacts
Lists all contacts associated with a user's directory.
019d75aalist devices
Lists all communication devices assigned to a specific user.
019d75aalist sms messages
Retrieves a list of SMS messages sent or received by a user.
019d75aalist users
Retrieves a list of all active users in your GoTo Connect system.
019d75aalist voicemails
Lists all voicemails left for a user.
019d75aasend sms
Sends a new text message from your number via GoTo Connect.
Choose How to Get Started
Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.
Build Your Own
Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.
- Import from OpenAPI, Swagger, or YAML specs
- Create Agent Skills with progressive disclosure
- Deploy to edge with MCPFusion framework
- Built in DLP, auth, and compliance on every call
- Real time usage dashboard and cost metering
- Publish to catalog or keep private
Make Your AI Do More
Start with GoTo Connect, then connect any of our 4,700+ other servers whenever your AI needs more. One click, no limits.
- Use this MCP plus 4,700+ others, all in one place
- Add new capabilities to your AI anytime you want
- Every connection is secured and compliant automatically
- Track usage and costs across all your servers
- Works with Claude, ChatGPT, Cursor, and more
- New servers added to the catalog every week
What you can do with this MCP connector
GoTo Connect MCP Server lets your AI client handle your whole phone system. Forget logging into the GoTo desktop app; you just talk to your agent and get stuff done. You can check call logs, send texts, and manage contacts right where you are. get_call_records pulls the full call history for any user.
If you know the specific call, get_call_record pulls those deep details. You can see all the communication history for a user by calling list_users to get a list of everyone, and then get_user for their profile. You can also check out your own info using get_me. When it comes to texts, list_sms_messages shows you all the SMS texts sent or received by a user, and send_sms lets you shoot a new text out the door.
You can deal with voicemails too; list_voicemails shows you what voicemails are waiting for a user, and get_voicemail checks the details and status of a specific message. Need to manage people or contacts? list_contacts shows you every contact in your company directory. You can make a new one with create_contact.
You can also check out all the people connected to the system by using list_devices for a user's communication gear, or by using list_users to get a list of every active account. If you need to find out who's calling, list_users gives you a list of everyone in the GoTo Connect system.
How GoTo Connect MCP Works
- 1 Subscribe to the server and enter your GoTo OAuth Client ID and Secret from the GoTo Developer Portal.
- 2 Complete the secure GoTo authorization flow to link your account.
- 3 Use your AI client to issue a command like 'What were the calls for extension 202 last week?'
The bottom line is you talk to your AI agent, and it uses the GoTo tools to pull the data you need.
Who Is GoTo Connect MCP For?
Sales reps who need to follow up immediately after a call; support agents who must quickly check call history before talking to a client; and IT admins who need to verify user device assignments. This server eliminates the need to switch between the GoTo desktop app, CRM, and internal databases.
Sends a follow-up SMS to a prospect right after logging a call in the CRM, without leaving the chat window.
Checks a client's recent call history or confirms if a voicemail was left before starting a support session.
Verifies which devices are assigned to a specific user extension using simple text commands.
What Changes When You Connect
- Audit call activity instantly. Use
get_call_recordsto pull detailed call histories, letting you find out exactly who called, when, and for how long. No more digging through separate reports. - Stay connected without leaving your workspace. Send follow-up texts using
send_smsright after logging a call. This keeps your conversation flow in one place. - Know the full client picture. Use
list_contactsandget_userto quickly look up a client's contact info or verify their account status before you talk to them. - Handle communications proactively. Use
list_voicemailsto check for new messages before calling back. Then, if needed, useget_voicemailto check its transcription status. - Simplify account management. Instead of logging into the GoTo web portal, use
list_usersorlist_devicesto verify user extensions and device assignments via text command. - Build better workflows. By using tools like
get_call_recordandlist_sms_messagestogether, your agent can build a full communication timeline for any contact.
Real-World Use Cases
The Missed Call Follow-up
A customer service agent gets a call logged but misses the reason for the call. They ask their agent: 'Show me the last three calls and if there's a voicemail.' The agent runs get_call_records and list_voicemails, providing the agent the context needed to call back effectively, all without opening a separate dashboard.
The Quick Prospect Nurture
A sales rep finishes a call with a prospect. Instead of manually copying their number and switching to a texting app, they ask their agent: 'Send a follow-up SMS to +1555...' The agent executes send_sms immediately, maintaining momentum and ensuring timely follow-up.
The IT Audit
An IT administrator needs to check if a specific user's desk phone is active and what extension they are assigned. They ask their agent: 'What devices are linked to user 301?' The agent runs list_devices and get_user to provide an immediate, verifiable status check.
Contact Data Cleanup
The support team finds a client number that isn't in the system. They prompt their agent: 'Create a new contact for Jane Smith at 555-1234.' The agent uses the create_contact tool, ensuring the data is logged and available for future use.
The Tradeoffs
Switching Apps for Data
Manually logging into the GoTo web app, navigating to 'Reports,' filtering by date, and copying the needed call details into a spreadsheet. This takes minutes and is prone to human error.
→
Use the get_call_records tool. Ask your agent to 'List the call records for the last week,' and get the full data set instantly in your chat.
Forgetting Contact Info
After a call, the rep has to find the client's number in the CRM, then manually text them using a separate messaging app. This breaks continuity and delays follow-up.
→
Use send_sms directly through your agent. Just tell it who to text and what to say, and it handles the connection.
Guessing User Status
Calling the helpdesk to ask if a user's phone extension is active or what device they use. This involves waiting for a human to check multiple internal systems.
→
Run list_devices or get_user. Ask your agent, 'What devices are tied to extension 202?' and get a precise, instant report.
When It Fits, When It Doesn't
Use this server if your job requires real-time, multi-step actions based on communication data. Specifically, if you need to check call history (get_call_records), send a message (send_sms), and manage contacts (create_contact) all within the same workflow, this is for you. Don't use it if you just need a simple list of users—use list_users for that. You shouldn't use it if your primary need is reading internal documentation; you'll need a knowledge base tool for that. If you only need to manage SMS, dedicated messaging APIs are usually simpler, but this server is better because it ties SMS to the full call context.
Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by GoTo Connect. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
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Works with Claude, ChatGPT, Cursor, and more
The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.
This server provides 12 capabilities that interface natively with Claude, ChatGPT, Cursor, and any MCP client. No middleware. No custom integration required.
Available Capabilities
Getting a full client picture used to mean opening five different tabs.
Before, checking on a client required a painful sequence: opening the CRM to get their phone number, switching to the phone system dashboard to check call logs, then maybe opening a separate voicemail client to see if they left a message. You'd copy, paste, and jump between systems until you had a rough idea of the situation.
Now, you just ask your agent. 'What's the full communication history for John Doe?' Your agent uses tools like `get_call_records`, `list_voicemails`, and `list_sms_messages` to build a complete, chronological timeline right in your chat window. It's all here.
GoTo Connect MCP Server: Send SMS and Manage Contacts
You no longer need to switch from your CRM to a separate messaging platform just to send a quick follow-up. You can ask your agent to 'Send a text to Jane Smith saying we need to reschedule.' The `send_sms` tool executes the action and confirms it immediately.
The difference is continuity. Everything—the call log, the contact record, the text message—is managed by one API. You don't lose context, and you don't waste time opening ten different tabs.
Common Questions About GoTo Connect MCP
How do I use the `get_call_records` tool? +
You ask your agent to retrieve call records, specifying the user or date range. The tool then fetches detailed call logs, allowing you to audit activity or find a missed call.
Can I use `send_sms` with a specific contact? +
Yes. You instruct your agent to send the text message, providing the recipient's number and the message body. The send_sms tool handles the connection and delivery.
Is `get_voicemail` the same as `list_voicemails`? +
No. list_voicemails shows you a list of voicemails for a user. get_voicemail fetches the specific details and status of a single, identified voicemail.
How do I create a new contact using `create_contact`? +
You tell your agent to create a contact, providing the required fields like name, phone, and email. The create_contact tool logs the new entry in your company directory.
Does `get_user` give me the phone number? +
Yes. The get_user tool retrieves the profile details for a specific GoTo Connect user, which includes their phone number, extension, and status.
What information can I get when I use the `get_user` tool? +
The get_user tool retrieves comprehensive details for a specific GoTo Connect user. This includes their extension number, device assignment, and current status, letting you verify user credentials quickly.
How do I handle multiple contacts using `list_contacts` and `create_contact`? +
You can first use list_contacts to see all existing contacts. Then, use create_contact to add new ones, specifying all necessary fields like name, email, and phone number in a single request.
Does `get_call_records` require a specific user ID or does it use the authenticated user? +
You must provide the user ID for get_call_records. The tool doesn't default to the authenticated user; you have to specify which user's call history you want to check.
Can I send an SMS message directly from the AI chat? +
Yes! Use the send_sms tool. Provide the sender number (one of your GoTo Connect numbers), the recipient's number, and the message body. The AI will send the text on your behalf.
How do I check my missed calls or voicemails? +
First, you can use get_me to confirm your User ID. Then, use get_call_records to view your call history (including missed calls) or list_voicemails to see if anyone left a message.
Is it possible to lookup extensions for active users? +
Yes. Using the directory management tools, you can actively search for any colleague by name or department to fetch their direct extension securely.
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
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