Can I send emails through my shared inbox using the AI agent?

Yes. The `send_email` tool sends an outgoing email through any connected mailbox. Provide the mailbox ID, recipient email, subject, and body (HTML or plain text). Use `list_mailboxes` to see all available shared inboxes and their IDs.

Can I view the full conversation history for a customer thread?

Yes. Use `list_conversations` with a mailbox ID to browse all threads, then call `get_conversation_details` with the conversation ID to retrieve the complete message history including sender, timestamp, and content for each message.

Does Helpwise require two separate credentials?

Yes. Helpwise uses HTTP Basic Authentication with an **API Key** and an **API Secret**. Both are generated in your Helpwise account under **Settings** > **API**. The credentials are Base64-encoded and sent in the Authorization header as `Basic base64(apiKey:apiSecret)`.

INSTANT PLUG AND PLAY

Helpwise MCP Server for Claude CodeGive Claude Code instant access to 7 tools to Create Contact, Get Conversation Details, List Contacts, and more

Name: Helpwise
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 7 Tools CLI

Claude Code is Anthropic's agentic CLI for terminal-first development. Add Helpwise as an MCP server in one command and Claude Code will discover every tool at runtime. ideal for automation pipelines, CI/CD integration, and headless workflows via Vinkius.

Use with Your AI Agent

Ask AI about this App Connector for Claude Code

Open in ChatGPT Open in Claude Open in Perplexity

The Helpwise app connector for Claude Code is a standout in the Communication Messaging category — giving your AI agent 7 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Helpwise and 3,400+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·bash

# Your Vinkius token. get it at cloud.vinkius.com
claude mcp add helpwise --transport http "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Helpwise MCP Server

Connect your Helpwise account to any AI agent and manage your shared inboxes through natural conversation.

Claude Code registers Helpwise as an MCP server in a single terminal command. Once connected, Claude Code discovers all 7 tools at runtime and can call them headlessly. ideal for CI/CD pipelines, cron jobs, and automated workflows where Helpwise data drives decisions without human intervention.

What you can do

Mailbox Management — List all shared mailboxes (email, SMS, WhatsApp, social) with status and configuration
Conversation Tracking — Browse conversations in any mailbox and inspect individual threads with full message history
Contact Management — List all contacts and create new customer profiles with email and name
Email Sending — Send outgoing emails or replies through any connected mailbox
Team Overview — List all agents and team members linked to your account

The Helpwise MCP Server exposes 7 tools through the Vinkius. Connect it to Claude Code in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 7 Helpwise tools available for Claude Code

When Claude Code connects to Helpwise through Vinkius, your AI agent gets direct access to every tool listed below — spanning shared-inbox, email-management, sms-support, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_contact

Create a new contact

get_conversation_details

Get details for a specific conversation

list_contacts

List Helpwise contacts

list_conversations

List conversations in a mailbox

list_mailboxes

List Helpwise shared inboxes

list_team_members

List team users

send_email

Send an outgoing email

Connect Helpwise to Claude Code via MCP

Follow these steps to wire Helpwise into Claude Code. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed

Add the MCP Server

Run the command above in your terminal

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session

Start using Helpwise

Ask Claude: "Using Helpwise, show me...". 7 tools are ready

Why Use Claude Code with the Helpwise MCP Server

Claude Code provides unique advantages when paired with Helpwise through the Model Context Protocol.

Single-command setup: `claude mcp add` registers the server instantly. no config files to edit or applications to restart

Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks

Claude Code runs headlessly, enabling unattended batch processing using Helpwise tools in cron jobs or deployment scripts

Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features

Helpwise + Claude Code Use Cases

Practical scenarios where Claude Code combined with the Helpwise MCP Server delivers measurable value.

CI/CD integration: embed Helpwise tool calls in your deployment pipeline to validate configurations or fetch secrets before shipping

Headless batch processing: schedule Claude Code to query Helpwise nightly and generate reports without human intervention

Shell scripting: pipe Helpwise outputs into other CLI tools for data transformation, filtering, and aggregation

Infrastructure monitoring: run Claude Code in a cron job to query Helpwise status endpoints and alert on anomalies

Example Prompts for Helpwise in Claude Code

Ready-to-use prompts you can give your Claude Code agent to start working with Helpwise immediately.

"Show all shared mailboxes and the latest conversations in the support inbox."

"Create a new contact for 'Maria Silva' and send her a welcome email from the support mailbox."

"List all team members and show the full thread for the billing conversation."

Troubleshooting Helpwise MCP Server with Claude Code

Common issues when connecting Helpwise to Claude Code through the Vinkius, and how to resolve them.

Command not found: claude

Ensure Claude Code is installed globally: npm install -g @anthropic-ai/claude-code

Connection timeout

Check your internet connection and verify the Edge URL is reachable

Helpwise + Claude Code FAQ

Common questions about integrating Helpwise MCP Server with Claude Code.

How do I add an MCP server to Claude Code?

Run claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.

Can Claude Code run MCP tools in headless mode?

Yes. Claude Code supports non-interactive execution, making it ideal for scripts, cron jobs, and CI/CD pipelines that need MCP tool access.

How do I list all connected MCP servers?

Run claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.