How to Use the Infobip (Omnichannel Communications) MCP in Claude

Q: Does this MCP Server support bulk updates in Claude Desktop?

You can loop through your contact lists using listcrmpeople. It handles profile updates through the standard API tools exposed by the server.

Directly manage your customer communication flows inside Claude Desktop using the Infobip MCP Server.

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Connect Infobip (Omnichannel Communications) MCP to Claude Desktop

Create your Vinkius account to connect Infobip (Omnichannel Communications) to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Infobip (Omnichannel Communications) with Claude Desktop

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Trigger messages directly from Claude Desktop

Stop jumping between your browser and the Infobip console to send notifications. Use `dispatch_sms_message` or `dispatch_whatsapp_message` to fire off alerts while you chat with your agent. Claude Desktop parses your request and executes the API call immediately. You get the delivery confirmation back in the chat, keeping your workflow inside one window.

Sync customer data in your Claude Desktop sessions

Update your People CDP without leaving the editor. Use `upsert_crm_person` to modify user attributes or `update_person_name` to fix records as you spot discrepancies in your data. `list_crm_people` lets you pull current audiences into your context window. You can verify profile details with `get_person_details` before running any automated campaigns.

Track delivery metrics inside Claude Desktop

Check how your messages performed without running manual queries. Use `get_delivery_reports` to see exactly what happened after you sent your last batch. `list_sms_logs` provides the audit trail for your recent activity. It’s a fast way to confirm that your communication reached the intended destination.

Setup guide

Set up Infobip (Omnichannel Communications) MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Infobip (Omnichannel Communications) MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Infobip (Omnichannel Communications) MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under infobip-omnichannel-communications-mcp.

json

{
  "mcpServers": {
    "infobip-omnichannel-communications-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Infobip. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Infobip (Omnichannel Communications) MCP in Claude Desktop

Open your Claude Desktop config file and add the server under the mcpServers key. Use the provided command and arguments to link your endpoint securely.

Yes, you can script message dispatches based on file changes or project events. It turns your chat into a control panel for your communications.

Your connection stays private within your local environment. Data is handled by the server process you start on your machine.

You can loop through your contact lists using `list_crm_people`. It handles profile updates through the standard API tools exposed by the server.

The server interacts with your People CDP records, including names, contact identifiers, and message logs. It only accesses the specific objects you request through the tools.

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