How to Use the Infobip (Omnichannel Communications) MCP in CrewAI

Q: How do I limit which Infobip (Omnichannel Communications) tools a CrewAI agent can use?

Use the toolfilter option when setting up your HTTP server connection. This lets you restrict a support agent to dispatchwhatsappmessage while keeping CRM tools locked.

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Connect Infobip (Omnichannel Communications) MCP to CrewAI

Create your Vinkius account to connect Infobip (Omnichannel Communications) to CrewAI and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Infobip (Omnichannel Communications) with CrewAI

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Run Autonomous Support Escalation Crews

This server allows your agents to invoke `dispatch_whatsapp_message` and `dispatch_sms_message` to coordinate multi-channel customer alerts. If a high-priority issue is detected, the crew coordinates to fetch customer records via `get_person_details`. They draft and send a personalized SMS, updating the internal status without human intervention.

Autonomous Compliance Crews using this MCP Server

This server provides `delete_crm_person` to let your compliance agents remove user profiles from the CDP automatically. When an agent receives a deletion request, it verifies the identity, executes the deletion tool, and logs the action. You get automated, audit-ready compliance workflows running in the background.

Direct Audience Targeting and Verification

This server exposes `list_crm_people`, `update_person_name`, and `dispatch_html_email` to let agent crews analyze lists and run targeted campaigns. The agents identify stale records, update active ones, and draft highly targeted HTML campaigns. They then invoke the MCP dispatch tool to send tailored messages to the verified list.

Setup guide

Set up Infobip (Omnichannel Communications) MCP in CrewAI

Prerequisites

Python 3.10+ installed
crewai package (pip install crewai)
Active Vinkius subscription with a valid endpoint token

1

Install CrewAI
Run pip install crewai to install the framework. MCP support is built-in via the mcps parameter.
2

Add the MCP URL to your agent
Pass your Vinkius endpoint directly to the mcps list. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. CrewAI handles tool discovery and caching automatically.
3

Kick off your crew
Create a Crew with your agent and tasks. Call crew.kickoff() — the agent will automatically invoke Infobip (Omnichannel Communications) tools as needed.

crew.py

from crewai import Agent, Task, Crew

agent = Agent(
    role="Infobip (Omnichannel Communications) Analyst",
    goal="Access and analyze Infobip (Omnichannel Communications) data via MCP.",
    backstory="Expert analyst with direct Infobip (Omnichannel Communications) access.",
    mcps=[
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ],
)

task = Task(
    description="List recent Infobip (Omnichannel Communications) transactions",
    agent=agent,
    expected_output="A summary of recent activity",
)

crew = Crew(agents=[agent], tasks=[task])
result = crew.kickoff()
print(result)

Get your connection token →

Prerequisites

Python 3.10+ installed
crewai + crewai-tools packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run pip install crewai crewai-tools. The MCPServerAdapter handles lifecycle management and tool conversion.
2

Connect with MCPServerAdapter
Use MCPServerAdapter as a context manager with SseServerParameters pointing to your Vinkius endpoint. The adapter automatically manages connection lifecycle.
3

Assign tools and run
Pass the returned mcp_tools to your agent's tools parameter. The adapter converts MCP tools to native BaseTool objects compatible with all CrewAI agents.

crew.py

from crewai import Agent, Task, Crew
from crewai_tools import MCPServerAdapter
from mcp import SseServerParameters

server_params = SseServerParameters(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

with MCPServerAdapter(server_params) as mcp_tools:
    agent = Agent(
        role="Infobip (Omnichannel Communications) Analyst",
        goal="Access and analyze Infobip (Omnichannel Communications) data via MCP.",
        backstory="Expert analyst with direct Infobip (Omnichannel Communications) access.",
        tools=mcp_tools,
    )

    task = Task(
        description="List recent Infobip (Omnichannel Communications) transactions",
        agent=agent,
        expected_output="A summary of recent activity",
    )

    crew = Crew(agents=[agent], tasks=[task])
    result = crew.kickoff()
    print(result)

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Infobip. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Infobip (Omnichannel Communications) MCP in CrewAI

Yes, you can share the server across your crew. The research agent can use `get_person_details` while the communication agent triggers `dispatch_sms_message` in parallel.

Use the `tool_filter` option when setting up your HTTP server connection. This lets you restrict a support agent to `dispatch_whatsapp_message` while keeping CRM tools locked.

You pass the authorization token in the headers of your HTTP transport setup. The crew uses this single token to authenticate all tools, from dispatching messages to updating contacts via the MCP server.

Yes, the framework runs perfectly in CLI and headless environments, communicating with the server over standard HTTP or SSE.

All customer email addresses and phone numbers are processed in memory within secure, ephemeral V8 sandboxes. No personal data is stored on the gateway, and all API traffic is encrypted.

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