How to Use the Intercom MCP in Windsurf
Windsurf connects your agent to Intercom for direct conversation management and contact lookups without the browser tab bloat.
Works with every AI agent you already use
…and any MCP-compatible client
Connect Intercom MCP to Windsurf
Create your Vinkius account to connect Intercom to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.
Windsurf manages conversations with live data
Cascade pulls thread details directly into your workspace using `get_conversation`. You can review the full context of any ticket without leaving your IDE. Responding to customers happens instantly via `reply_to_conversation`. Your agent handles the back-and-forth while you focus on the code.
Search Intercom contacts inside Windsurf
Finding user data is a single command away with `search_contacts`. You get the exact details you need to debug user-specific issues. Cross-referencing this with `list_companies` gives you the full picture of a customer's account status. Everything stays linked within your current task.
Automate routine Intercom tasks in Windsurf
Stop digging through help centers manually by using `list_articles` to find support documentation. This keeps your agent informed with the latest internal knowledge. Organizing your workflow is easier when you use `list_tags` to sort incoming requests. Your agent processes these tags to prioritize your daily queue automatically.
Set up Intercom MCP in Windsurf
Prerequisites
- Windsurf IDE installed (macOS, Windows, or Linux)
- Active Vinkius subscription with a valid endpoint token
- 1
Open MCP configuration
Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open
~/.codeium/windsurf/mcp_config.json. - 2
Add the Intercom MCP
Paste the JSON snippet shown on the right into the
mcpServersobject. Replace[YOUR_TOKEN_HERE]with your endpoint token from cloud.vinkius.com. - 3
Refresh MCPs
Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
- 4
Verify in Cascade
Start a new Cascade conversation and ask something like "Show my Intercom payment history." If connected, Cascade will call the Intercom tools directly. You will see a green dot next to the server name in the MCP panel.
{
"mcpServers": {
"intercom-mcp": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Intercom. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.
Why Choose Vinkius
Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.
Real-time monitoring
Live
visibility into every interaction
Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.
Built-in savings
60%
lower AI costs
Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.
Single dashboard
One
place for every integration
Every tool your AI connects to, managed from a single screen. One account, complete control.
Common questions about Intercom MCP in Windsurf
Use it with your favorite AI tools
Connect this server to Cursor, Claude, VS Code, and more.
Start using the Intercom MCP today
We host it, we monitor it, we maintain it. You just paste one token.
