Can I acknowledge and resolve incidents directly from my AI agent?

Yes! Use the `update_incident` tool with the incident ID and your PagerDuty email. Set status to `acknowledged` or `resolved` to change the incident state instantly without opening the PagerDuty dashboard.

How do I find out who is on-call right now?

Run the `list_oncalls` tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.

Can I create incidents programmatically for testing or escalation?

Absolutely. Use `create_incident` with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to `high` or `low`. The incident will immediately trigger according to the service's escalation policy.

PagerDuty MCP Server for AutoGen 11 tools — connect in under 2 minutes

Name: PagerDuty
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 11 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add PagerDuty as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="pagerduty_agent",
            tools=tools,
            system_message=(
                "You help users with PagerDuty. "
                "11 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About PagerDuty MCP Server

Connect your PagerDuty account to any AI agent and take full control of incident management operations through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use PagerDuty tools. Connect 11 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Incident Management — List, create, acknowledge, and resolve incidents across all services
Service Monitoring — Browse all monitored services and inspect their configurations, integrations, and health status
User Management — List all team members, view individual profiles, contact methods, and notification rules
On-Call Visibility — See who is currently on-call across all schedules and escalation levels in real-time
Schedule Administration — Browse rotation schedules with their layers, handoff times, and coverage windows
Escalation Policies — Inspect escalation chains to understand how incidents route through teams

The PagerDuty MCP Server exposes 11 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect PagerDuty to AutoGen via MCP

Follow these steps to integrate the PagerDuty MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 11 tools from PagerDuty automatically

Why Use AutoGen with the PagerDuty MCP Server

AutoGen provides unique advantages when paired with PagerDuty through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use PagerDuty tools to solve complex tasks

Role-based architecture lets you assign PagerDuty tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive PagerDuty tool calls

Code execution sandbox: AutoGen agents can write and run code that processes PagerDuty tool responses in an isolated environment

PagerDuty + AutoGen Use Cases

Practical scenarios where AutoGen combined with the PagerDuty MCP Server delivers measurable value.

Collaborative analysis: one agent queries PagerDuty while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from PagerDuty, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using PagerDuty data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process PagerDuty responses in a sandboxed execution environment

PagerDuty MCP Tools for AutoGen (11)

These 11 tools become available when you connect PagerDuty to AutoGen via MCP:

create_incident

Requires the From header email (your PagerDuty user email), service ID, and incident title. Create a new incident on a service

get_incident

Get detailed information about a specific incident

get_service

Get detailed configuration of a specific service

get_user

Get detailed information about a specific user

list_escalation_policies

List all escalation policies

list_incidents

Optionally filter by status: triggered, acknowledged, resolved. List incidents across all services

list_oncalls

List who is currently on-call across all schedules

list_schedules

List all on-call schedules

list_services

List all monitored services

list_users

List all users in the PagerDuty account

update_incident

Use to acknowledge, resolve, or reassign incidents programatically. Update an incident status (acknowledge, resolve, escalate)

Example Prompts for PagerDuty in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with PagerDuty immediately.

"Show me all triggered incidents right now."

"Who is on-call for the Platform team right now?"

"Acknowledge incident P8K2LMN and show me the service details."

Troubleshooting PagerDuty MCP Server with AutoGen

Common issues when connecting PagerDuty to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

PagerDuty + AutoGen FAQ

Common questions about integrating PagerDuty MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call PagerDuty tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.