Can I acknowledge and resolve incidents directly from my AI agent?

Yes! Use the `update_incident` tool with the incident ID and your PagerDuty email. Set status to `acknowledged` or `resolved` to change the incident state instantly without opening the PagerDuty dashboard.

How do I find out who is on-call right now?

Run the `list_oncalls` tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.

Can I create incidents programmatically for testing or escalation?

Absolutely. Use `create_incident` with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to `high` or `low`. The incident will immediately trigger according to the service's escalation policy.

PagerDuty MCP Server for Cursor 11 tools — connect in under 2 minutes

Name: PagerDuty
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 11 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Get MCP Server for AI Agents

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Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install PagerDuty and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "pagerduty": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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IAMAccess control

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DLPData protection

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Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About PagerDuty MCP Server

Connect your PagerDuty account to any AI agent and take full control of incident management operations through natural conversation.

Cursor's Agent mode turns PagerDuty into an in-editor superpower. Ask Cursor to generate code using live data from PagerDuty and it fetches, processes, and writes. all in a single agentic loop. 11 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

Incident Management — List, create, acknowledge, and resolve incidents across all services
Service Monitoring — Browse all monitored services and inspect their configurations, integrations, and health status
User Management — List all team members, view individual profiles, contact methods, and notification rules
On-Call Visibility — See who is currently on-call across all schedules and escalation levels in real-time
Schedule Administration — Browse rotation schedules with their layers, handoff times, and coverage windows
Escalation Policies — Inspect escalation chains to understand how incidents route through teams

The PagerDuty MCP Server exposes 11 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect PagerDuty to Cursor via MCP

Follow these steps to integrate the PagerDuty MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using PagerDuty

Open Agent mode in chat and ask: "Using PagerDuty, help me...". 11 tools available

Why Use Cursor with the PagerDuty MCP Server

Cursor AI Code Editor provides unique advantages when paired with PagerDuty through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

PagerDuty + Cursor Use Cases

Practical scenarios where Cursor combined with the PagerDuty MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

PagerDuty MCP Tools for Cursor (11)

These 11 tools become available when you connect PagerDuty to Cursor via MCP:

create_incident

Requires the From header email (your PagerDuty user email), service ID, and incident title. Create a new incident on a service

get_incident

Get detailed information about a specific incident

get_service

Get detailed configuration of a specific service

get_user

Get detailed information about a specific user

list_escalation_policies

List all escalation policies

list_incidents

Optionally filter by status: triggered, acknowledged, resolved. List incidents across all services

list_oncalls

List who is currently on-call across all schedules

list_schedules

List all on-call schedules

list_services

List all monitored services

list_users

List all users in the PagerDuty account

update_incident

Use to acknowledge, resolve, or reassign incidents programatically. Update an incident status (acknowledge, resolve, escalate)

Example Prompts for PagerDuty in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with PagerDuty immediately.

"Show me all triggered incidents right now."

"Who is on-call for the Platform team right now?"

"Acknowledge incident P8K2LMN and show me the service details."

Troubleshooting PagerDuty MCP Server with Cursor

Common issues when connecting PagerDuty to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

PagerDuty + Cursor FAQ

Common questions about integrating PagerDuty MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.