Can I see the full conversation history of a support ticket?

Yes! Use the `get_ticket_details` tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.

How do I list all the help center articles in my account?

Run the `list_kb_articles` query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.

Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the `create_support_ticket` action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.

INSTANT PLUG AND PLAY

UserEcho MCP Server for Google ADKGive Google ADK instant access to 6 tools to Create Support Ticket, Get Ticket Details, List Account Users, and more

Name: UserEcho
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 6 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add UserEcho as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Use with Your AI Agent

Ask AI about this App Connector for Google ADK

Open in ChatGPT Open in Claude Open in Perplexity

The UserEcho app connector for Google ADK is a standout in the Collaboration category — giving your AI agent 6 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="userecho_agent",
    instruction=(
        "You help users interact with UserEcho "
        "using 6 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About UserEcho MCP Server

Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.

Google ADK natively supports UserEcho as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 6 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
User Directory — List account users and team members to manage your support organization structure.
Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.

The UserEcho MCP Server exposes 6 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 6 UserEcho tools available for Google ADK

When Google ADK connects to UserEcho through Vinkius, your AI agent gets direct access to every tool listed below — spanning community-feedback, idea-voting, knowledge-base, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_support_ticket

Add a new ticket

get_ticket_details

Get details for a specific ticket

list_account_users

List account users

list_forums

List UserEcho forums

list_kb_articles

List knowledge base articles

list_tickets

List helpdesk tickets

Connect UserEcho to Google ADK via MCP

Follow these steps to wire UserEcho into Google ADK. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 6 tools from UserEcho via MCP

Why Use Google ADK with the UserEcho MCP Server

Google ADK provides unique advantages when paired with UserEcho through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with UserEcho

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine UserEcho tools with BigQuery, Vertex AI, and Cloud Functions

UserEcho + Google ADK Use Cases

Practical scenarios where Google ADK combined with the UserEcho MCP Server delivers measurable value.

Enterprise data agents: ADK agents query UserEcho and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine UserEcho tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query UserEcho regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including UserEcho

Example Prompts for UserEcho in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with UserEcho immediately.

"List all active support tickets in my account."

"Show me the details for ticket #88231."

"Create a support ticket: 'API Timeout error' with content 'Receiving 504 errors on the /v1/users endpoint'."

Troubleshooting UserEcho MCP Server with Google ADK

Common issues when connecting UserEcho to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

UserEcho + Google ADK FAQ

Common questions about integrating UserEcho MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.