Can I see the full conversation history of a support ticket?

Yes! Use the `get_ticket_details` tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.

How do I list all the help center articles in my account?

Run the `list_kb_articles` query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.

Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the `create_support_ticket` action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.

INSTANT PLUG AND PLAY

UserEcho MCP Server for Claude CodeGive Claude Code instant access to 6 tools to Create Support Ticket, Get Ticket Details, List Account Users, and more

Name: UserEcho
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 6 Tools CLI

Claude Code is Anthropic's agentic CLI for terminal-first development. Add UserEcho as an MCP server in one command and Claude Code will discover every tool at runtime. ideal for automation pipelines, CI/CD integration, and headless workflows via Vinkius.

Use with Your AI Agent

Ask AI about this App Connector for Claude Code

Open in ChatGPT Open in Claude Open in Perplexity

The UserEcho app connector for Claude Code is a standout in the Collaboration category — giving your AI agent 6 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install UserEcho and 3,400+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·bash

# Your Vinkius token. get it at cloud.vinkius.com
claude mcp add userecho --transport http "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About UserEcho MCP Server

Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.

Claude Code registers UserEcho as an MCP server in a single terminal command. Once connected, Claude Code discovers all 6 tools at runtime and can call them headlessly. ideal for CI/CD pipelines, cron jobs, and automated workflows where UserEcho data drives decisions without human intervention.

What you can do

Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
User Directory — List account users and team members to manage your support organization structure.
Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.

The UserEcho MCP Server exposes 6 tools through the Vinkius. Connect it to Claude Code in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 6 UserEcho tools available for Claude Code

When Claude Code connects to UserEcho through Vinkius, your AI agent gets direct access to every tool listed below — spanning community-feedback, idea-voting, knowledge-base, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_support_ticket

Add a new ticket

get_ticket_details

Get details for a specific ticket

list_account_users

List account users

list_forums

List UserEcho forums

list_kb_articles

List knowledge base articles

list_tickets

List helpdesk tickets

Connect UserEcho to Claude Code via MCP

Follow these steps to wire UserEcho into Claude Code. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Install Claude Code

Run npm install -g @anthropic-ai/claude-code if not already installed

Add the MCP Server

Run the command above in your terminal

Verify the connection

Run claude mcp to list connected servers, or type /mcp inside a session

Start using UserEcho

Ask Claude: "Using UserEcho, show me...". 6 tools are ready

Why Use Claude Code with the UserEcho MCP Server

Claude Code provides unique advantages when paired with UserEcho through the Model Context Protocol.

Single-command setup: `claude mcp add` registers the server instantly. no config files to edit or applications to restart

Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks

Claude Code runs headlessly, enabling unattended batch processing using UserEcho tools in cron jobs or deployment scripts

Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features

UserEcho + Claude Code Use Cases

Practical scenarios where Claude Code combined with the UserEcho MCP Server delivers measurable value.

CI/CD integration: embed UserEcho tool calls in your deployment pipeline to validate configurations or fetch secrets before shipping

Headless batch processing: schedule Claude Code to query UserEcho nightly and generate reports without human intervention

Shell scripting: pipe UserEcho outputs into other CLI tools for data transformation, filtering, and aggregation

Infrastructure monitoring: run Claude Code in a cron job to query UserEcho status endpoints and alert on anomalies

Example Prompts for UserEcho in Claude Code

Ready-to-use prompts you can give your Claude Code agent to start working with UserEcho immediately.

"List all active support tickets in my account."

"Show me the details for ticket #88231."

"Create a support ticket: 'API Timeout error' with content 'Receiving 504 errors on the /v1/users endpoint'."

Troubleshooting UserEcho MCP Server with Claude Code

Common issues when connecting UserEcho to Claude Code through the Vinkius, and how to resolve them.

Command not found: claude

Ensure Claude Code is installed globally: npm install -g @anthropic-ai/claude-code

Connection timeout

Check your internet connection and verify the Edge URL is reachable

UserEcho + Claude Code FAQ

Common questions about integrating UserEcho MCP Server with Claude Code.

How do I add an MCP server to Claude Code?

Run claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.

Can Claude Code run MCP tools in headless mode?

Yes. Claude Code supports non-interactive execution, making it ideal for scripts, cron jobs, and CI/CD pipelines that need MCP tool access.

How do I list all connected MCP servers?

Run claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.