Can I see the full conversation history of a support ticket?

Yes! Use the `get_ticket_details` tool and provide the Ticket ID. Your agent will retrieve the complete metadata and all conversation threads for that specific issue.

How do I list all the help center articles in my account?

Run the `list_kb_articles` query. The agent will retrieve a complete list of all articles currently published in your UserEcho knowledge base.

Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the `create_support_ticket` action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.

INSTANT PLUG AND PLAY

UserEcho MCP Server for WindsurfGive Windsurf instant access to 6 tools to Create Support Ticket, Get Ticket Details, List Account Users, and more

Name: UserEcho
Availability: InStock
Author: Vinkius

Built by Vinkius GDPR 6 Tools IDE

Windsurf brings agentic AI coding to a purpose-built IDE. Connect UserEcho through Vinkius and Cascade will auto-discover every tool. ask questions, generate code, and act on live data without leaving your editor.

Use with Your AI Agent

Ask AI about this App Connector for Windsurf

Open in ChatGPT Open in Claude Open in Perplexity

The UserEcho app connector for Windsurf is a standout in the Collaboration category — giving your AI agent 6 tools to work with, ready to go from day one.

Vinkius delivers Streamable HTTP and SSE to any MCP client

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install UserEcho and 3,400+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "userecho": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About UserEcho MCP Server

Connect your UserEcho account to any AI agent and simplify how you manage your community feedback, helpdesk tickets, and self-service content through natural conversation.

Windsurf's Cascade agent chains multiple UserEcho tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 6 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.

What you can do

Helpdesk Management — List all support tickets and retrieve detailed conversation history and status for specific issues.
Direct Ticketing — Programmatically create new support tickets directly from your agent to accelerate customer assistance.
Knowledge Base Access — List and query all articles in your help center to verify self-service documentation.
Forum Oversight — List and monitor feedback and support forums to understand community trends and suggestions.
User Directory — List account users and team members to manage your support organization structure.
Issue Tracking — Monitor the progress of client requests and verify resolution times via AI.

The UserEcho MCP Server exposes 6 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 6 UserEcho tools available for Windsurf

When Windsurf connects to UserEcho through Vinkius, your AI agent gets direct access to every tool listed below — spanning community-feedback, idea-voting, knowledge-base, and more. Every call is secured with network, filesystem, subprocess, and code evaluation entitlements inside a sandboxed runtime. Beyond a simple connection, you get a full AI Gateway with real-time visibility into agent activity, enterprise governance, and optimized token usage.

create_support_ticket

Add a new ticket

get_ticket_details

Get details for a specific ticket

list_account_users

List account users

list_forums

List UserEcho forums

list_kb_articles

List knowledge base articles

list_tickets

List helpdesk tickets

Connect UserEcho to Windsurf via MCP

Follow these steps to wire UserEcho into Windsurf. The entire setup takes under two minutes — your credentials stay safe behind the Vinkius.

Open MCP Settings

Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"

Add the server

Paste the JSON configuration above into mcp_config.json

Save and reload

Windsurf will detect the new server automatically

Start using UserEcho

Open Cascade and ask: "Using UserEcho, help me...". 6 tools available

Why Use Windsurf with the UserEcho MCP Server

Windsurf provides unique advantages when paired with UserEcho through the Model Context Protocol.

Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention

Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively

JSON-based configuration means zero code changes: paste a URL, reload, and all 6 tools are immediately available

Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts

UserEcho + Windsurf Use Cases

Practical scenarios where Windsurf combined with the UserEcho MCP Server delivers measurable value.

Automated code generation: ask Cascade to fetch data from UserEcho and generate models, types, or handlers based on real API responses

Live debugging: query UserEcho tools mid-session to inspect production data while debugging without leaving the editor

Documentation generation: pull schema information from UserEcho and have Cascade generate comprehensive API docs automatically

Rapid prototyping: combine UserEcho data with Cascade's code generation to scaffold entire features in minutes

Example Prompts for UserEcho in Windsurf

Ready-to-use prompts you can give your Windsurf agent to start working with UserEcho immediately.

"List all active support tickets in my account."

"Show me the details for ticket #88231."

"Create a support ticket: 'API Timeout error' with content 'Receiving 504 errors on the /v1/users endpoint'."

Troubleshooting UserEcho MCP Server with Windsurf

Common issues when connecting UserEcho to Windsurf through the Vinkius, and how to resolve them.

Server not connecting

Check Settings → MCP for the server status. Try toggling it off and on.

UserEcho + Windsurf FAQ

Common questions about integrating UserEcho MCP Server with Windsurf.

How does Windsurf discover MCP tools?

Windsurf reads the mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.

Can Cascade chain multiple MCP tool calls?

Yes. Cascade is an agentic system. it can plan and execute multi-step workflows, calling several tools in sequence to accomplish complex tasks without manual prompting between steps.

Does Windsurf support multiple MCP servers?

Yes. Add as many servers as needed in mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.