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Use Zoho Desk with your AI.

Connect your account once and let the AI you already use work with it, without building another integration. AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

Included with plan

Ask AI about this Connector

Developed, maintained, and hosted by Vinkius.

MCP VERIFIED · PRODUCTION READY · VINKIUS GUARANTEED

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Works with modern AI clients that support MCP, including ChatGPT, Claude, Cursor, and more.

ChatGPTClaudeCursorPerplexityGeminiMicrosoft CopilotRaycastMeta AI

Complete set · 13 capabilities

The complete Zoho Desk capability set.

These are the exact actions your AI can choose when you ask it to work with Zoho Desk.

Capability set01 / 04

01-04

4 capabilities in this set.

Part of 13 available through Zoho Desk.

  1. 01

    Get contact

    Use this to review customer details before interacting with their tickets. Get details of a specific Zoho Desk contact

  2. 02

    Get ticket

    Use this to review full ticket history before responding. Get details of a specific Zoho Desk ticket

  3. 03

    List departments

    Departments are used to categorize tickets and assign agents. Each department has a unique ID needed for ticket creation and agent listing. Use this first to get department IDs. List all departments in Zoho Desk

  4. 04

    Search tickets

    Searches subject, description, and custom fields. Use this to find tickets related to a specific topic, customer name, or product. Returns matching tickets with basic info. Search tickets in Zoho Desk by keyword

Capability set02 / 04

05-07

3 capabilities in this set.

Part of 13 available through Zoho Desk.

  1. 05

    Add note

    Notes are only visible to agents and not visible to customers. Use this for internal collaboration, escalation notes, or context that should not be shared with the customer. Requires a valid ticket ID. Add an internal note to a Zoho Desk ticket

  2. 06

    Add reply

    The reply is visible to the customer via email and in the customer portal. Commonly used by agents to respond to customer inquiries. The reply is sent as HTML format. Requires a valid ticket ID. Add a reply to a Zoho Desk ticket

  3. 07

    Create contact

    Requires firstName, lastName, and email. Optionally set phone, title, department, account association, and custom fields. Returns the created contact data including the new contact ID. Create a new contact in Zoho Desk

Capability set03 / 04

08-10

3 capabilities in this set.

Part of 13 available through Zoho Desk.

  1. 08

    Create ticket

    Requires at minimum a subject, contact ID, and department ID. Optionally set priority (Low, Medium, High, Urgent), status, classification, and custom fields. Returns the created ticket data including the new ticket ID. Create a new support ticket in Zoho Desk

  2. 09

    List accounts

    Returns account name, industry, website, and associated contacts. Useful for B2B support to understand which company a contact belongs to. List accounts (organizations) in Zoho Desk

  3. 10

    List agents

    Returns agent name, email, role, and availability status. Use this to find available agents for ticket assignment or escalation. Requires a valid department ID. List agents in a Zoho Desk department

Capability set04 / 04

11-13

3 capabilities in this set.

Part of 13 available through Zoho Desk.

  1. 11

    List contacts

    Returns contact name, email, phone, and account association. Useful for customer lookup before creating tickets or reviewing customer history. List contacts (customers) in Zoho Desk

  2. 12

    List tickets

    Useful for agents to review open, pending, or resolved tickets across all departments. Returns ticket ID, subject, status, priority, and assignee. List all support tickets in Zoho Desk

  3. 13

    Update ticket

    Commonly used to change ticket status from Open to Closed or to reassign to another agent. Only pass the fields you want to update. Update an existing Zoho Desk ticket

Observed, not estimated

984ms average. Fast in production.

Zoho Desk is checked daily against the live service.

Daily averagePeak 1365ms
Aug 20Today
Fastest day
779ms
Slowest day
1365ms
14-day trend
Stable-2%

Connect your client

One URL. Every client.

Activate the Connector, copy your link, and paste it into the client you already use. 13 capabilities arrive ready to run.

Preview access · not provider authentication

The vk_preview_* token belongs to Vinkius preview infrastructure. It lets Claude discover and display the capabilities of Zoho Desk, so you can see the experience inside your AI.

It does not authenticate your account with Zoho Desk. Actions requiring credentials or live account data may not run until you activate the Connector and authorize the service.

Zoho Desk Connector

You're all set. Choose your MCP client and follow the setup instructions.

Connector linkhttps://edge.vinkius.com/vk_preview_e9M3kCtE8l1Byw0CN9fZYM8xAYlkdYzFF0vt8509/mcp

Claude Desktop

Follow the steps below to connect in seconds.

  1. 1In Claude Desktop, open Settings → Connectors.
  2. 2Click “Add custom connector” and paste the connector link above as the remote MCP server URL.
  3. 3Click Add and start a new chat — Zoho Desk capabilities are ready to use.
Configuration · claude_desktop_config.jsonCopy
{
  "mcpServers": {
    "zoho-desk-mcp": {
      "url": "https://edge.vinkius.com/vk_preview_e9M3kCtE8l1Byw0CN9fZYM8xAYlkdYzFF0vt8509/mcp"
    }
  }
}
  • Claude
  • ChatGPT
  • Cursor
  • VS Code
  • Windsurf
  • Claude Code
  • JetBrains
  • Cline

Step-by-step instructions for each client are in the guide. How to connect

FAQ

Questions Zoho Desk owners ask.

  • 01

    What Zoho Desk plan do I need for this MCP server?

    This MCP server works with any paid Zoho Desk plan (Standard, Professional, Enterprise). The free plan has limited API access. Ensure your organization has API enabled in admin settings.

  • 02

    Can this MCP server automate ticket routing and escalation?

    Yes! AI agents can list tickets, filter by status/priority, update assignees, change departments, and add internal notes for escalation. Combined with workflow rules in Zoho Desk, you can build fully automated support pipelines.

  • 03

    Does this work with Zoho's multi-tenant organizations?

    Absolutely. The MCP server requires an orgId parameter, so you can connect to any Zoho Desk organization you have access to. For multiple orgs, deploy separate MCP instances with different credentials.

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