Freshservice MCP Server

Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.

Key Features

• Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
• Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
• Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
• Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
• Release Management — Access IT release records to coordinate software deployments effectively.
• Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
• Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.

How it works

1. Subscribe to this server through the Vinkius Marketplace
2. Enter your Freshservice Domain prefix and API Key (found in your Profile Settings)
3. Start managing your IT service desk from Claude, Cursor, or any MCP client

Who is this for?

• IT Managers — quickly check incident volumes or change request statuses without manual dashboard navigation.
• Service Desk Agents — get a real-time overview of ticket details and requester profiles via simple AI commands.
• System Administrators — automate the retrieval of asset metadata and release records seamlessly.