Zendesk Connector for AI agents.
9 live capabilities
Manage support tickets and customer profiles through natural conversation.
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Why people use Zendesk
Zendesk Support Ticket Management
This Connector changes that by letting your agent do the digging for you. You just describe what you're looking for, and the agent pulls the ticket, the user info, and the group details into a single view. You spend less time clicking and more time actually helping people.
What Vinkius changes
You get a conversational interface for your entire Zendesk support infrastructure.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
High-priority audit
A support lead needs to find all "escalation" tickets.
- Real-world use case 02
Customer lookup
A CSM is on a call and needs to know a user's organization.
- Real-world use case 03
Workflow check
An ops manager wants to see which macros are available.
Complete set · 9capabilities
The complete Zendesk capability set.
These are the exact actions your AI can choose when you ask it to work with Zendesk.
01—03
3 capabilities in this set.
Part of 9 available through Zendesk.
- 01 Capability
List groups
Lists all support agent groups. This helps you understand your team structure and find the right IDs for assignment.
- 02 Capability
List views
Lists both shared and personal ticket views. It provides the unique IDs needed for automated support workflows.
- 03 Capability
List macros
Lists all available support macros and canned responses. This helps you see what templates your team uses to stay consistent.
04—06
3 capabilities in this set.
Part of 9 available through Zendesk.
- 04 Capability
List tickets
Lists all support tickets in your Zendesk account. You can use this to get a high-level view of your current queue.
- 05 Capability
Get ticket
Retrieves full details for a specific support ticket. It includes the subject, description, priority, and internal comments.
- 06 Capability
Search tickets
Searches for tickets using the specific Zendesk search syntax. You can filter by status, type, or custom tags.
07—09
3 capabilities in this set.
Part of 9 available through Zendesk.
- 07 Capability
List users
Lists every customer and agent user within your Zendesk account. This is great for auditing your user base.
- 08 Capability
Get user
Retrieves specific profile details and contact info for a single Zendesk user. It shows you their role and organization membership.
- 09 Capability
List organizations
Lists all organizations defined in your Zendesk account. Use this to see your high-level account structure.
Set up in minutes
One URL. Then ask Zendesk to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Zendesk from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Zendesk, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Zendesk for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Zendesk URL.
- Step 03
Save and start
Save the connection and enable Zendesk in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk": {
"url": "https://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Zendesk
Open Agent mode in chat and ask: "Using Zendesk, help me...". 9 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk": {
"url": "https://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Zendesk
Ask Copilot: "Using Zendesk, help me...". 9 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk": {
"url": "https://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Zendesk
Open Cascade and ask: "Using Zendesk, help me...". 9 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"zendesk": {
"url": "https://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Zendesk
Ask Cline: "Using Zendesk, help me...". 9 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add zendesk --transport http "https://edge.vinkius.com/vk_preview_0ulaEXulJmW6mSnKi44YqkRdn1vbfqlrwkPvuy82/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Zendesk
Ask Claude: "Using Zendesk, show me...". 9 tools are ready
Where the request belongs
Work Zendesk can move forward.
This is for the support leads, success managers, and ops engineers who are tired of clicking through complex dashboards just to find a single customer detail or audit a team's macro usage.
Support Lead
Monitors ticket queues and audits agent performance through simple chat commands to ensure SLAs are met.
Customer Success Manager
Quickly looks up customer profiles and organization details during live calls to provide accurate information.
Operations Team Member
Verifies ticket tags and macro configurations to ensure the support team follows standard operating procedures.
Support Developer
Tests API responses and verifies ticket metadata to build custom support integrations and automated workflows.
When one Connector is not enough
Carry the request into a workflow.
Combine Zendesk with the systems that finish the task.
View all recipesConnectors That Turn Support Into Marketing
Turn resolved support tickets into targeted email campaigns , no manual tagging, no spreadsheet exports
MCP Workflow for Customer Escalation Routing
Your $400K customer has been waiting 3 days for a reply on a critical ticket and nobody flagged it because the support queue sorts by creation time, not revenue
Build the capability set
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Bring your own AI
Change the model, client or framework. Keep Zendesk connected.
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Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Zendesk.
The practical details behind the request, access and result.
Can I use Zendesk MCP to see my team's macros?
Yes, you can ask your agent to list all available support macros. This helps you see the canned responses your team uses to stay consistent.
How do I find a specific customer's organization details?
You can just ask your agent for the organization details of a specific user. It will pull the high-level account properties and linked user data instantly.
Can my agent search for tickets using specific filters?
Yes, your agent can search using the full Zendesk search syntax. You can filter by status, type, tags, and more just by describing what you need.
Does Zendesk MCP work for both agents and customers?
It works for both. You can use it to browse customer profiles or manage agent groups and internal support views.
How do I get IDs for my support groups?
You can ask your agent to list all support groups. It will provide the names and the unique IDs needed for ticket assignment or other workflows.
Can I use this to monitor my ticket queue?
Yes, you can ask your agent to list all active tickets. It provides a real-time snapshot of your current queue so you can see what needs attention.
Can I search for tickets with specific tags through the agent?
Yes. The search_tickets capability supports the full Zendesk advanced search syntax. You can search by tags, status, type, and more (e.g., tags:billing status:pending), making it easy to perform complex filtering via chat.
How do I see the latest comments on a specific support ticket?
You can use the get_ticket capability. Provide the unique numeric ticket ID, and your agent will return the full metadata, including the ticket description and the most recent public or internal comments.
Is it possible to see all my available support macros via chat?
Absolutely. Use the list_macros capability to retrieve a list of all active support macros (canned responses) configured in your Zendesk account, helping you verify your team's standard reply templates.
One connection away
Give your agent a direct line to Zendesk.
Connect Zendesk once. Keep it beside 5,900+ managed Connectors when the next task needs more.
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