Desku.io Connector for AI agents.
9 live capabilities
Manage helpdesk tickets and customer support workflows through natural conversation.
Waiting for input…
Why people use Desku.io
Desku.io Helpdesk Management for Support Teams
This Connector changes that by letting your AI agent do the digging for you. You can just ask for a summary of a specific ticket or a customer's full history. You get the information you need in seconds without ever leaving your chat or editor.
What Vinkius changes
You get a way to manage your entire helpdesk via natural language.
Use it from Claude, ChatGPT, Cursor or another AI client you already have.
One account · 5,900+ Connectors
- Real-world use case 01
Summarizing a long, messy thread
A frustrated customer has sent 20 messages.
- Real-world use case 02
Quick status updates
You just finished a call.
- Real-world use case 03
Checking customer history
A user is complaining about a recurring bug.
Complete set · 9capabilities
The complete Desku.io capability set.
These are the exact actions your AI can choose when you ask it to work with Desku.io.
01—03
3 capabilities in this set.
Part of 9 available through Desku.io.
- 01 Capability
Create conversation
Send a reply to a support ticket. This lets your agent talk back to customers directly.
- 02 Capability
Create ticket
Create a new support ticket. Use this to log new issues without leaving your chat.
- 03 Capability
Get ticket
Get details for a specific ticket. This pulls the status and metadata for a single request.
04—06
3 capabilities in this set.
Part of 9 available through Desku.io.
- 04 Capability
Get customer
Get customer details. Pull up a specific profile to see a user's history and info.
- 05 Capability
List agents
List all support agents. Check who is on the team and what their roles are.
- 06 Capability
List conversations
List conversation history for a ticket. This gives your agent the full context of a long thread.
07—09
3 capabilities in this set.
Part of 9 available through Desku.io.
- 07 Capability
List customers
List support customers. See a list of everyone who has reached out for help.
- 08 Capability
List tickets
List support tickets. Get a broad view of your current support pipeline.
- 09 Capability
Update ticket
Update a ticket. Change statuses like open, pending, or closed with a simple command.
Set up in minutes
One URL. Then ask Desku.io to work.
Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Desku.io from the conversation.
Choose your client
Live previewAdvanced clients IDE · CLI
Claude · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp - Step 01
Open Connectors
In Claude Web or Claude Desktop, open Settings and choose Connectors.
- Step 02
Add the URL
Choose Add custom connector, name it Desku.io, and paste the URL above.
- Step 03
Turn it on in chat
Select +, open Connectors, and enable Desku.io for the conversation.
ChatGPT · Web + desktop
Connector URL · ready to paste
Streamable HTTPhttps://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp - Step 01
Open MCP settings
On desktop, open Settings and MCP servers. On web, open your workspace app or connector settings.
- Step 02
Add the URL
Choose Add server with Streamable HTTP, or create a custom MCP app, then paste the Desku.io URL.
- Step 03
Save and start
Save the connection and enable Desku.io in your conversation. Desktop may ask you to restart once.
Cursor · IDE configuration
Advanced setup
{
"mcpServers": {
"deskuio": {
"url": "https://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp"
}
}
}- Step 01
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
- Step 02
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
- Step 03
Save the file
Cursor will automatically detect the new Connector
- Step 04
Start using Desku.io
Open Agent mode in chat and ask: "Using Desku.io, help me...". 9 tools available
VS Code Copilot · IDE configuration
Advanced setup
{
"mcpServers": {
"deskuio": {
"url": "https://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp"
}
}
}- Step 01
Create MCP config
Create a .vscode/mcp.json file in your project root
- Step 02
Add the server config
Paste the JSON configuration above
- Step 03
Enable Agent mode
Open GitHub Copilot Chat and switch to Agent mode using the dropdown
- Step 04
Start using Desku.io
Ask Copilot: "Using Desku.io, help me...". 9 tools available
Windsurf · IDE configuration
Advanced setup
{
"mcpServers": {
"deskuio": {
"url": "https://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp"
}
}
}- Step 01
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
- Step 02
Add the server
Paste the JSON configuration above into mcp_config.json
- Step 03
Save and reload
Windsurf will detect the new server automatically
- Step 04
Start using Desku.io
Open Cascade and ask: "Using Desku.io, help me...". 9 tools available
Cline · IDE configuration
Advanced setup
{
"mcpServers": {
"deskuio": {
"url": "https://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp"
}
}
}- Step 01
Open Cline MCP Settings
Click the Connectors icon in the Cline sidebar panel
- Step 02
Add remote server
Click "Add Connector" and paste the configuration above
- Step 03
Enable the server
Toggle the server switch to ON
- Step 04
Start using Desku.io
Ask Cline: "Using Desku.io, help me...". 9 tools available
Claude Code · Terminal command
Advanced setup
claude mcp add deskuio --transport http "https://edge.vinkius.com/vk_preview_FmE9rf8gsgL2fJI54htG1Z4DyPhPdLGy1OUZcPML/mcp"- Step 01
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
- Step 02
Add the Connector
Run the command above in your terminal
- Step 03
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
- Step 04
Start using Desku.io
Ask Claude: "Using Desku.io, show me...". 9 tools are ready
Where the request belongs
Work Desku.io can move forward.
The support lead who's tired of manual ticket sorting and the CSM who needs to know a customer's history without digging. It's for the operations manager who wants to see agent availability and the support agent who wants to summarize long threads in seconds.
Support Agent
Responds to urgent tickets and summarizes long threads to save time on research.
Customer Success Manager
Checks user profiles and tracks resolution status without switching apps.
Support Operations Lead
Manages agent assignments and views high-level ticket data through simple queries.
Build the capability set
Add more capabilities.
Each Connector adds new actions and data without changing how you work.
Browse ConnectorsJitbit
Track and resolve IT support tickets with a fast helpdesk that includes automation rules, knowledge base, and SLA monitoring.
Gorgias
Manage your customer support tickets, messages, and user profiles via AI.
Zoho Desk
AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.
Deskpro
Deliver exceptional helpdesk support with ticket management, self-service portals, and SLA tracking across every channel.
Freshdesk
Resolve customer tickets faster with omnichannel helpdesk capabilities, smart automation, and self-service portals your users will love.
Sobot
Leading AI customer support and ticketing platform in China. manage tickets, agents, and knowledge via AI.
Bring your own AI
Change the model, client or framework. Keep Desku.io connected.
-
Claude -
ChatGPT -
Gemini -
Cursor -
VS Code -
Windsurf -
ZCode -
Cline -
Zed -
Continue -
Kiro -
Roo Code -
Zencoder -
Goose -
Void -
Augment Code -
Amp -
Qodo -
Tabnine -
Pieces -
Sourcegraph Cody -
JetBrains -
Warp -
Amazon Q -
Antigravity -
BoltAI -
Raycast -
Jan -
LM Studio -
AnythingLLM -
Open WebUI -
Msty -
Cherry Studio -
LibreChat -
TypingMind -
Chorus -
5ire -
n8n -
LangChain -
LlamaIndex -
CrewAI -
Vercel AI SDK
Before you connect
Questions about Desku.io.
The practical details behind the request, access and result.
Can I use Desku.io MCP to reply to customers?
Yes, you can use it to send replies directly to support tickets. Your agent will handle the communication based on your instructions.
Does Desku.io MCP show me customer history?
It pulls up full customer profiles and their entire ticket history. This helps you see past issues before you respond.
How do I manage my support team with this?
You can use the Connector to list your support agents. This helps you see who is on the team and who is available.
Can I create new tickets through the agent?
Yes, you can tell your agent to create a new ticket. It will log the information into your Desku.io helpdesk automatically.
Will this help with summarizing long threads?
Definitely. You can ask your agent to read the conversation history for a specific ticket and give you a quick summary of the problem.
Is Desku.io MCP good for high-volume support?
It's great for high-volume environments because it removes the need to navigate complex dashboards to find specific information.
How do I find my Desku API Key?
Log in to Desku.io, click your profile picture, navigate to Profile Settings, and you will find your API Key at the bottom.
Can I add internal notes for other agents?
Yes! Use the create_conversation capability and specify that the message is an internal note to coordinate with your team privately.
How do I see who is assigned to a ticket?
The get_ticket capability retrieves complete metadata including the assigned agent ID and their current status.
One connection away
Give your agent a direct line to Desku.io.
Connect Desku.io once. Keep it beside 5,900+ managed Connectors when the next task needs more.
Explore every Connector No credit card required · Free tier available