Skip to content
Vinkius

LiveAgent Connector for AI agents.

16 live capabilities

Manage your customer support tickets and call logs through your AI client.

Live agent request LiveAgent / Connector

Waiting for input…

AI Agent

Why people use LiveAgent

LiveAgent Helpdesk Integration for Support Teams

With this Connector, that manual hunting stops. You just ask your agent to pull up the company info and the last three tickets. You get the full context in one place, letting you focus on solving the problem instead of finding the data.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a direct line from your AI to your helpdesk data without the clicking.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Pre-meeting prep

    A CSM asks the agent to summarize the last 5 conversations with a specific company to prepare for a strategy call.

  2. Real-world use case 02

    Troubleshooting

    A dev asks the agent to find the call logs and ticket history for a user experiencing a bug to see recent interactions.

  3. Real-world use case 03

    Team Handoff

    A lead uses add_conversation_message to leave a do not contact note on a sensitive ticket for the next shift.

Complete set · 16capabilities

The complete LiveAgent capability set.

These are the exact actions your AI can choose when you ask it to work with LiveAgent.

Capability set01 / 04

01—04

4 capabilities in this set.

Part of 16 available through LiveAgent.

  1. 01 Capability

    Get conversation

    Retrieve the full details of a single conversation. Use this to see the entire history of a customer interaction.

  2. 02 Capability

    List conversations

    List all conversations and tickets with optional filters. This makes it easy to find specific threads without scrolling through your history.

  3. 03 Capability

    List customer groups

    See all customer groups in your helpdesk. This helps you organize your audience and manage permissions more effectively.

  4. 04 Capability

    Delete conversation

    Remove a conversation from your records. This is useful for cleaning up old or irrelevant threads.

Capability set02 / 04

05—08

4 capabilities in this set.

Part of 16 available through LiveAgent.

  1. 05 Capability

    Get agent

    Fetch specific agent profiles and their auth tokens. You can use this to check agent status or retrieve credentials.

  2. 06 Capability

    Get company

    Get the details for a specific company. This allows you to see the business context for any customer you're helping.

  3. 07 Capability

    List phone numbers

    View your phone numbers using cursor-based pagination. This is helpful for managing multiple communication channels.

  4. 08 Capability

    Get settings

    Pull your account settings from the dashboard. This lets you check your helpdesk configuration at any time.

Capability set03 / 04

09—12

4 capabilities in this set.

Part of 16 available through LiveAgent.

  1. 09 Capability

    List tickets

    Retrieve a list of tickets using simple or advanced JSON filters. This helps you find specific issues based on status or date.

  2. 10 Capability

    List ticket history

    See the history of your tickets with pagination. Use this to track how issues have progressed over time.

  3. 11 Capability

    List time reports

    Pull time reports to track agent performance. This helps you see how your team is spending their time on tasks.

  4. 12 Capability

    Update conversation status

    Change the status of a conversation instantly. Use this to mark tickets as resolved or pending without switching tabs.

Capability set04 / 04

13—16

4 capabilities in this set.

Part of 16 available through LiveAgent.

  1. 13 Capability

    Add customer fields

    Add custom field values to a customer profile. This helps you keep extra data like preferences or notes organized.

  2. 14 Capability

    Add conversation message

    Put a new message or internal note into a conversation. This is great for leaving updates for your teammates.

  3. 15 Capability

    List calls

    Access your call records using cursor-based pagination. Use this to review previous phone interactions with customers.

  4. 16 Capability

    List companies

    Get a list of all companies in your system. This provides a bird's-eye view of your customer base.

Set up in minutes

One URL. Then ask LiveAgent to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use LiveAgent from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_oe1b5Ezlx4dDSS15tUk8iqnL27oDVFy5O1bIe6V8/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it LiveAgent, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable LiveAgent for the conversation.

Where the request belongs

Work LiveAgent can move forward.

Built around the request

This is for support leads who are drowning in tickets and customer success managers who need to see company history without tab-hopping.

01

Support Lead

Monitors ticket volume and agent performance without leaving their main workspace.

02

Customer Success Manager

Quickly pulls company history and conversation notes to prep for meetings.

03

Support Engineer

Debugs customer issues by accessing conversation logs and phone numbers directly in the IDE.

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Dixa logo
01 12 capabilities

Dixa

Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.

View Connector
Daktela logo
02 12 capabilities

Daktela

Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform.

View Connector
MeiQia logo
03 10 capabilities

MeiQia

Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.

View Connector
Chatwoot logo
04 8 capabilities

Chatwoot

Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.

View Connector
Groove logo
05 12 capabilities

Groove

Manage your customer support tickets via Groove. list conversations, reply to customers, and monitor agent activity directly via AI.

View Connector
Bright Pattern logo
06 10 capabilities

Bright Pattern

Orchestrate your contact center via Bright Pattern. manage users, track interactions, and monitor real-time stats directly from any AI agent.

View Connector

Bring your own AI

Change the model, client or framework. Keep LiveAgent connected.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • VS Code
  • Windsurf
  • ZCode
  • Cline
  • Zed
  • Continue
  • Kiro
  • Roo Code
  • Zencoder
  • Goose
  • Void
  • Augment Code
  • Amp
  • Qodo
  • Tabnine
  • Pieces
  • Sourcegraph Cody
  • JetBrains
  • Warp
  • Amazon Q
  • Antigravity
  • BoltAI
  • Raycast
  • Jan
  • LM Studio
  • AnythingLLM
  • Open WebUI
  • Msty
  • Cherry Studio
  • LibreChat
  • TypingMind
  • Chorus
  • 5ire
  • n8n
  • LangChain
  • LlamaIndex
  • CrewAI
  • Vercel AI SDK

Before you connect

Questions about LiveAgent.

The practical details behind the request, access and result.

Can LiveAgent MCP help me manage my support tickets?

Yes, it allows your AI agent to list, filter, and track the history of all your tickets automatically.

How does LiveAgent MCP work with my AI agent?

It connects your helpdesk data directly to your AI client, letting you ask questions about customers and tickets in plain English.

Can I use LiveAgent MCP to see my call logs?

Yes, you can pull your phone records and see who called and when without leaving your workspace.

Does LiveAgent MCP support custom customer fields?

It does. You can use it to add or retrieve custom field values to keep your customer profiles updated.

Can I pull performance reports with LiveAgent MCP?

Yes, you can retrieve time reports to see how your agents are spending their time on various tasks.

Is LiveAgent MCP good for customer success teams?

It's excellent for success teams who need to quickly pull company history and conversation notes to prep for meetings.

Can I add internal notes to a ticket that the customer won't see?

Yes! Use the add_conversation_message capability and set the type parameter to 'N' (Note). This will append an internal note to the conversation visible only to your team.

How can I see the history of changes for a specific ticket?

You can use the list_ticket_history capability. It provides a chronological record of all actions and changes associated with your tickets.

Is it possible to list all companies registered in my LiveAgent account?

Yes, the list_companies capability allows you to retrieve a list of all companies stored in your CRM database within LiveAgent.

One connection away

Give your agent a direct line to LiveAgent.

Connect LiveAgent once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available