Vinkius
LiveAgent

LiveAgent MCP for AI. Get full visibility into customer support data, instantly.

Claude Claude
ChatGPT ChatGPT
Cursor Cursor
Gemini Gemini
Windsurf Windsurf
VS Code VS Code
JetBrains JetBrains
Vercel Vercel
See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

LiveAgent MCP on Cursor AI Code EditorLiveAgent MCP on Claude Desktop AppLiveAgent MCP on OpenAI Agents SDKLiveAgent MCP on Visual Studio CodeLiveAgent MCP on GitHub Copilot AI AgentLiveAgent MCP on Google Gemini AILiveAgent MCP on Lovable AI DevelopmentLiveAgent MCP on Mistral AI AgentsLiveAgent MCP on Amazon AWS Bedrock

How this MCP server connects to your AI agent

LiveAgent MCP gives your agent direct access to every facet of your customer support operations. Pull ticket history, review full conversation threads, and check call records—all without leaving your workflow.

It centralizes everything from company details to performance reports into a single conversational interface.

What AI agents can do with LiveAgent Automation

Get settings

Retrieves core account configuration parameters for LiveAgent.

List ticket history

Fetches the complete, paginated history of a specific support ticket.

List tickets

Retrieves a filtered list of open and closed tickets using advanced JSON filters.

+ 13 more capabilities included
Review and filter open tickets

You can list all active tickets or check the detailed history of any given ticket to understand the full scope of the issue.

Manage customer conversations

Retrieve complete conversation threads, update statuses, and add internal notes directly into a client’s record.

Access communication logs

Pull call records and view which phone numbers are configured in the system for immediate reference.

Check user and company data

Get profiles for specific agents or pull detailed information about associated companies.

Run operational reports

Pull time reports, list customer groups, and manage core account settings to understand overall performance.

Included with Plan

Waiting for input…

AI Agent

What AI agents can do with LiveAgent MCP Tools (16)

These tools allow you to interact directly with every core function of your LiveAgent support desk, from reading tickets to updating company profiles.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using LiveAgent on Vinkius

Get Settings

Retrieves core account configuration parameters for LiveAgent.

List Ticket History

Fetches the complete, paginated history of a specific support ticket.

List Tickets

Retrieves a filtered list of open and closed tickets using advanced JSON filters.

List Time Reports

Gets aggregated time reports, useful for tracking agent productivity over set...

Update Conversation Status

Changes the current status of a customer conversation (e.g., Open to Pending).

Add Customer Fields

Allows you to add or modify custom data fields attached to a specific customer account.

Add Conversation Message

Adds an internal note or public message into an existing conversation thread for the team to see.

List Calls

Retrieves a paginated list of all call records associated with the account.

List Companies

Gets a simple list of every company linked to your LiveAgent instance.

List Conversations

Lists all customer conversations or tickets, supporting optional filtering...

List Customer Groups

Provides a list of defined customer groups used for segmentation and reporting.

Delete Conversation

Permanently deletes a specified conversation thread from the system.

Get Agent

Retrieves detailed profile information and authentication tokens for specific agents.

Get Company

Fetches all core details for a single company record.

Get Conversation

Retrieves the full, detailed contents of one specific conversation thread.

List Phone Numbers

Fetches a paginated list of all phone numbers configured within your account.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Claude AI

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The LiveAgent integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on every call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with LiveAgent, then connect any of our 5,100+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,100+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Every connection is secured and compliant automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog every week
LiveAgent MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by LiveAgent. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS INFRASTRUCTURE

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on every call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

Built on the Model Context Protocol (MCP) for Claude, ChatGPT, Cursor, and more

The Model Context Protocol standardizes how applications expose capabilities to LLMs. Instead of operating in isolation, your AI gains direct access to external platforms, live data, and real-world actions through secure, standardized connections.

This connection provides 16 powerful capabilities that interface natively with Claude, ChatGPT, Cursor, and other compatible AI platforms. No middleware. No custom integration required.

The constant context switch between support platforms kills productivity., Solved with Vinkius AI Gateway

Right now, solving a single customer issue requires logging into the ticketing system, checking the CRM for company details, then maybe switching to a separate call log dashboard. You're copying IDs from one tab and pasting them into another just to stitch together what happened.

With this MCP, you tell your agent what you need—say, 'What did John Smith talk about last week?' The system automatically checks the conversation history using `get_conversation`, cross-references his company details via `list_companies`, and pulls up relevant call logs. You get one complete answer.

Manage your entire support data lifecycle with LiveAgent MCP.

You don't have to manually check if a ticket is still open, or remember which notes were added weeks ago. You can ask the agent to list all tickets using `list_tickets` and then use `add_conversation_message` to update the record immediately after solving it.

The result is a verifiable, single source of truth for every customer interaction. The data flows instantly from discovery to resolution, without you ever leaving your chat window.

What your AI can actually do with this

Managing a modern helpdesk means juggling multiple screens: the ticketing system, the CRM, the call logs. This MCP connects all those pieces directly to your AI agent. Instead of searching through separate dashboards, you can ask your agent to list open tickets or pull up the full history for any customer conversation.

You can even make internal notes right within a thread using add_conversation_message. For developers, it's a huge win: instead of writing complex API calls just to check an account setting, you simply ask. Since Vinkius hosts this MCP, your agent gets access instantly, letting you manage customer support operations through natural conversation.

Built · Hosted · Managed by Vinkius LiveAgent MCP - Manage Support Tickets & Conversations
Server ID 019ea5f6-42de-71fd-80ff-58a100a7fa8f
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Questions you might have

How do I check ticket history using LiveAgent MCP? +

You use the list_ticket_history tool. This function retrieves all paginated records associated with a specific ticket ID, letting you see every status change and note added over time.

Can I list customer groups with LiveAgent MCP? +

Yes, the list_customer_groups tool allows you to retrieve all defined customer segments. This is useful for running reports or targeting specific communication campaigns.

What if I need to check agent information? How do I use LiveAgent MCP? +

Use the get_agent tool. It retrieves detailed profiles, including current status and authentication tokens, so you can verify who is handling which account.

Does LiveAgent MCP let me update conversation statuses? +

Yes, you use the update_conversation_status tool. This changes the ticket's lifecycle state, ensuring your team knows if it’s pending a reply or fully closed.

What is the difference between list_tickets and list_conversations? +

Both list records, but list_tickets focuses on ticket status and history, while list_conversations provides a broader view of all communication threads, regardless of their current ticketing status.

Built & Managed by Vinkius 30s setup 16 tools

We've already built the connector for LiveAgent. Just plug in your AI agents and start using Vinkius.

No hosting. No infrastructure. No complex setup.
All 16 tools are live and waiting. You're up and running in seconds.

Vinkius runs on Claude Claude
Vinkius runs on ChatGPT ChatGPT
Vinkius runs on Cursor Cursor
Vinkius runs on Gemini Gemini
Vinkius runs on Windsurf Windsurf
Vinkius runs on VS Code VS Code
Vinkius runs on JetBrains JetBrains
Vinkius runs on Vercel Vercel
+ other MCP clients

Vinkius gives your AI agents access to the full catalog of app connectors, all fully managed, secure, and enterprise-ready. One subscription, every tool you need.

Zero hosting required Full MCP catalog included Enterprise-grade security Auto-updated by Vinkius

Built, hosted, and secured by Vinkius. You just connect and go.