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Vinkius

Intercom Connector for AI agents.

12 live capabilities

Manage customer support conversations and contact data directly from your AI client.

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AI Agent

Why people use Intercom

Intercom for Faster Customer Support Resolution

Your agent does the hunting for you. You can just ask your agent to pull up the last three conversations or check a specific user's plan status while you stay focused on the current interaction. You stay in your flow, and the information comes to you.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • Visual Studio Code
  • Windsurf

What Vinkius changes

You get a direct bridge between your AI and your customer support data.

Use it from Claude, ChatGPT, Cursor or another AI client you already have.

One account · 5,900+ Connectors

  1. Real-world use case 01

    Quick History Lookups

    A support rep needs to know why a user is upset and asks the agent to pull the last 5 conversations for that email.

  2. Real-world use case 02

    Account Health Audits

    A CSM wants to know which companies on the Enterprise plan have the highest user counts and asks the agent to list them.

  3. Real-world use case 03

    Sales Lead Enrichment

    A sales rep needs to find the contact info for a specific company and asks the agent to search for them by name.

Complete set · 12capabilities

The complete Intercom capability set.

These are the exact actions your AI can choose when you ask it to work with Intercom.

Capability set01 / 03

01—04

4 capabilities in this set.

Part of 12 available through Intercom.

  1. 01 Capability

    Create contact

    Create a new contact or lead in Intercom with a specific role and email. This helps you add new users to your database directly from your AI client.

  2. 02 Capability

    Create conversation

    Start a new conversation

  3. 03 Capability

    Get contact details

    Get details for a contact

  4. 04 Capability

    Get conversation details

    Get conversation history

Capability set02 / 03

05—08

4 capabilities in this set.

Part of 12 available through Intercom.

  1. 05 Capability

    List admins

    See a list of all team members with admin access to your Intercom account. This helps you manage your internal team permissions.

  2. 06 Capability

    List help articles

    List help center articles

  3. 07 Capability

    List conversations

    Pull a list of all active and past conversations in your inbox. It gives you a bird's eye view of your current support volume.

  4. 08 Capability

    Search contacts

    Find specific users based on criteria like email, name, or custom attributes. It's the fastest way to locate a specific customer record.

Capability set03 / 03

09—12

4 capabilities in this set.

Part of 12 available through Intercom.

  1. 09 Capability

    List data attributes

    List custom attributes

  2. 10 Capability

    Reply to conversation

    Send a text response directly to a customer conversation. This allows your agent to communicate with users in real time.

  3. 11 Capability

    List contacts

    Get a full list of all contacts and leads currently in your database. Use this to audit your current customer list.

  4. 12 Capability

    List segments

    See all the different user segments you have defined in Intercom. This is useful for targeted support or success outreach.

Set up in minutes

One URL. Then ask Intercom to work.

Claude and ChatGPT only need the Connector URL. Copy it once, add it in settings, and use Intercom from the conversation.

Choose your client

Live preview
Advanced clients IDE · CLI

Claude · Web + desktop

Official guide ↗

Connector URL · ready to paste

Streamable HTTP
https://edge.vinkius.com/vk_preview_qoUrlmlTTggBeTYddoFi9g3ZbW5owVpzHSIHRDqk/mcp
  1. Step 01

    Open Connectors

    In Claude Web or Claude Desktop, open Settings and choose Connectors.

  2. Step 02

    Add the URL

    Choose Add custom connector, name it Intercom, and paste the URL above.

  3. Step 03

    Turn it on in chat

    Select +, open Connectors, and enable Intercom for the conversation.

Where the request belongs

Work Intercom can move forward.

Built around the request

This is for support leads who are tired of their teams constantly asking for user status and for success managers who need to see account health without clicking through ten different menus.

01

Support Agent

Quickly look up customer history and resolve tickets without leaving their primary workspace.

02

Customer Success Manager

Monitor account health and usage patterns across the entire company portfolio.

03

Sales Development Rep

Pull contact details and company info to prep for outreach calls.

When one Connector is not enough

Combine Intercom with the systems that finish the task.

View all recipes
01

Connectors for Automated Customer Onboarding

One AI agent handles CRM, scheduling and messaging , no triggers, no webhooks

 02

Connectors That Predict Subscriber Churn

A customer downgraded from Enterprise to Starter yesterday and nobody noticed , their 6 support conversations in the last month should have been the warning

 03

MCP Workflow for Smart Support Ticket Escalation

Your AI agent triages support tickets, deduplicates escalations and logs everything , hands off

 04

Predict Agency Client Churn Using Connectors

Your biggest client has not opened the last 3 emails, their Intercom conversations dropped 80% in 2 months, and the account manager finds out they are leaving when the cancellation email arrives , not 60 days earlier when the signals were already screaming

 05

Score Customer Health Using Connectors

Support says the customer is happy, Sales says the deal is solid, but nobody checked that they opened 14 tickets last month and usage dropped 60%

Build the capability set

Add more capabilities.

Each Connector adds new actions and data without changing how you work.

Browse Connectors
Intercom logo
01 12 capabilities

Intercom

Connect with customers through AI-powered chat, targeted messages, and product tours that drive engagement and reduce churn.

View Connector
Chatwoot logo
02 8 capabilities

Chatwoot

Manage customer engagement via Chatwoot. track conversations, reply to messages, and manage contacts directly from any AI agent.

View Connector
MeiQia logo
03 10 capabilities

MeiQia

Leading live chat and customer CRM platform. manage conversations, messages, and customers via AI.

View Connector
Crisp logo
04 6 capabilities

Crisp

Chat with website visitors in real time, manage support conversations, and build a knowledge base that reduces ticket volume.

View Connector
Dixa logo
05 12 capabilities

Dixa

Route customer conversations to the right agent across phone, email, chat, and messaging with intelligent prioritization.

View Connector
Daktela logo
06 12 capabilities

Daktela

Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform.

View Connector

Bring your own AI

Change the model, client or framework. Keep Intercom connected.

  • Claude
  • ChatGPT
  • Gemini
  • Cursor
  • VS Code
  • Windsurf
  • ZCode
  • Cline
  • Zed
  • Continue
  • Kiro
  • Roo Code
  • Zencoder
  • Goose
  • Void
  • Augment Code
  • Amp
  • Qodo
  • Tabnine
  • Pieces
  • Sourcegraph Cody
  • JetBrains
  • Warp
  • Amazon Q
  • Antigravity
  • BoltAI
  • Raycast
  • Jan
  • LM Studio
  • AnythingLLM
  • Open WebUI
  • Msty
  • Cherry Studio
  • LibreChat
  • TypingMind
  • Chorus
  • 5ire
  • n8n
  • LangChain
  • LlamaIndex
  • CrewAI
  • Vercel AI SDK

Before you connect

Questions about Intercom.

The practical details behind the request, access and result.

Can the Intercom MCP help my support team respond faster?

Yes. It lets your agent pull up a customer's full history and plan details instantly so you don't have to hunt for them in the Intercom dashboard.

How do I use the Intercom MCP to manage my tickets?

You can ask your agent to assign conversations to specific team members or close them out once they are resolved, keeping your inbox organized.

Can my AI agent search for specific customers with this?

Yes, your agent can search for contacts by name, email, or any custom attributes you have set up in Intercom to find the right person quickly.

Does the Intercom MCP work with my company's help center?

It can list all your current help center articles so your agent can reference them when answering common questions.

Can I update customer information using the Intercom MCP?

You can have your agent update contact details or roles directly, which helps keep your customer data accurate without manual entry.

What kind of company data can I see with the Intercom MCP?

Your agent can retrieve company profiles, specific plan information, and other aggregate metrics to give you a full view of your accounts.

How do I get my Intercom Access Token?

Go to the Intercom Developer Hub at app.intercom.com/a/developer-hub/. Click New app, give it a name, and select the workspace to install it in. Once created, click on your app, then navigate to Authentication in the left sidebar. Your Access Token will be displayed on this page. Configure the required permissions (scopes). such as Read/Write People, Conversations, or Companies. and click Save. Copy the token and paste it below.

Can I look up a customer's full conversation history instantly?

Yes. Just ask your AI agent 'Show me all conversations with john@acme.com' and it retrieves every conversation. open, closed, and snoozed. including message content, agent assignments, tags, and resolution times. Perfect for getting full context before a customer call.

Can I track support team performance metrics?

Yes. Your AI agent can pull conversation counts, average response times, resolution rates, and open ticket volumes. giving managers instant visibility into team workload and SLA compliance without building custom reports or opening the Intercom analytics dashboard.

Is my customer data secure?

Your Access Token is a private app token that only accesses data in your own Intercom workspace. It respects your workspace's permission model. the token only has access to the scopes you explicitly grant. All API calls are made over HTTPS, and the token is never shared with third parties.

Can I search for contacts and send messages through the AI agent?

Yes. Use search_contacts to find contacts by email, name, or custom attributes. Then use send_message to send a message to a specific contact, or reply to an active conversation thread.

Can I view full conversation histories?

Yes. list_conversations shows all conversations with status. Use get_conversation with a conversation ID to retrieve the full message thread including sender, timestamps, and content.

What type of Intercom token do I need?

You need an Access Token from a Private App in the Intercom Developer Hub. This provides scoped API access with Bearer authentication against api.intercom.io.

One connection away

Give your agent a direct line to Intercom.

Connect Intercom once. Keep it beside 5,900+ managed Connectors when the next task needs more.

Explore every Connector No credit card required · Free tier available