Vinkius

Intercom MCP for AI Agents. Get instant customer context without switching tools.

Intercom MCP gives your AI client direct access to customer communication data. Use it to search contacts, view conversation history, and manage support metrics without ever opening the Intercom inbox. Get full context on users' account health, usage patterns, and recent interactions instantly.

Intercom MCP is compatible with Claude Claude
Intercom MCP is compatible with ChatGPT ChatGPT
Intercom MCP is compatible with Cursor Cursor
Intercom MCP is compatible with Gemini Gemini
Intercom MCP is compatible with Windsurf Windsurf
Intercom MCP is compatible with VS Code VS Code
Intercom MCP is compatible with JetBrains JetBrains
Intercom MCP is compatible with Vercel Vercel
See Vinkius in Action

Give Claude and any AI agent real-world access

Find and update user records

Search for contacts using email or name, or create a new lead profile within Intercom.

Review entire conversation history

Retrieve full threads of support chats or list all ongoing conversations to check status and assignment details.

Manage user company data

Get profiles for associated companies, including plan names and aggregate usage metrics.

Improve team workflows

Close or assign conversations to specific agents to track resolution status and ownership.

List organizational assets

Retrieve lists of all company tags, user segments, articles, and internal team members.

Waiting for input…

AI Agent
Intercom

What AI agents can do with Intercom MCP with 15 Tools

Use these tools to manage contact records, view conversation history, update user profiles, and retrieve critical company data from Intercom.

Make your AI actually useful.

Add this MCP to Claude, Cursor, or Windsurf and your AI stops guessing. It gets real tools to look things up, take action, and handle the stuff you keep doing by hand.

Start using Intercom MCP

Create Contact

Creates a new user or lead profile in Intercom using provided email, role, and name.

Update Contact

Modifies an existing contact's record with specific field updates.

Assign Conversation

Changes the owner of a support conversation to a specified team member.

Close Conversation

Marks a support thread as resolved or closed, requiring an admin ID for finalization.

List Conversations

Generates a list of all active customer conversations currently in the system.

List Contacts

Retrieves a comprehensive list of every contact and lead registered in Intercom.

List Tags

Gets an inventory of all custom tags used across the customer base.

List Segments

Retrieves a list of defined user groups or segments within Intercom.

Get Contact

Fetches all detailed information for one specific contact ID.

Search Contacts

Searches the entire contact database using criteria like email, company name, or...

Get Conversation

Retrieves the full content and thread history for a single support conversation.

Reply To Conversation

Sends a message reply to an existing customer chat thread.

List Companies

Lists all company records associated with the user base.

List Articles

Retrieves a list of available help center articles and documentation titles.

List Admins

Provides a roster of all team members or administrators within the account.

Security and governance baked right in.

Pick your AI client below to get set up. Just create a Vinkius account, subscribe, and you're instantly up and running. We handle the entire backend infrastructure, delivering out-of-the-box support for HTTPS Streamable, SSE, and OAuth2—zero messy routing required.

Intercom MCP is compatible with Claude

Claude AI

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.

2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL:

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.

3

Start a conversation

Open a new chat. The Intercom integration is available immediately — no restart needed.

Choose How to Get Started

Build a custom MCP for your own tools, or connect a ready-made integration from our catalog.

Build Your Own

Turn any API into an MCP. Import a spec, define Agent Skills, or deploy with MCPFusion.

  • Import from OpenAPI, Swagger, or YAML specs
  • Create Agent Skills with progressive disclosure
  • Deploy to edge with MCPFusion framework
  • Built in DLP, auth, and compliance on each call
  • Real time usage dashboard and cost metering
  • Publish to catalog or keep private
Start building

Make Your AI Do More

Start with Intercom, then connect any of our 5,200+ other servers whenever your AI needs more. One click, no limits.

  • Use this MCP plus 5,200+ others, all in one place
  • Add new capabilities to your AI anytime you want
  • Connections are secured and governed automatically
  • Track usage and costs across all your servers
  • Works with Claude, ChatGPT, Cursor, and more
  • New servers added to the catalog weekly
Intercom MCP server cover

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Intercom. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

VINKIUS INFRASTRUCTURE

Cloud Hosted

Managed infra

V8 Isolated

Sandboxed per request

Zero-Trust Proxy

No stored credentials

DLP Enforced

Policy on each call

GDPR Compliant

EU data residency

Token Compression

~60% cost reduction

Your data is protected. See how we built it.

The current process of checking customer context is a painful series of clicks. Solved with Vinkius AI Gateway

Today, if you need to know the full story on a client, you open the main chat widget. Then, if you want their company's plan details, you switch tabs to Intercom Reports and search by email again. If you need to see if they were flagged as 'High Priority,' you manually check tags in another section. It’s three different tools just to get a single answer.

With this MCP, the same task is one prompt. You ask your agent for context, and it executes multiple actions—searching contacts, listing companies, retrieving conversation history—and delivers one cohesive, actionable summary right back to you.

Intercom MCP: Instant Contextual Support

Manual context gathering requires opening the contact record to see tags, then querying `list_companies` for plan details, and finally running a query on `get_conversation` history. This process takes minutes of inefficient clicking.

Now, you ask your agent to 'Give me the full picture.' It uses its integrated tools to pull together the data points—the contact record, the company profile, and the chat thread—and gives you the answer instantly. The context is always there.

What your AI can actually do with this

Managing customer support shouldn't require jumping between tabs or opening a separate dashboard. This MCP lets your AI agent handle all your communication needs conversationally. Instead of manually searching through contacts by name or email, you simply ask for the record, and the system pulls up everything from the user profile—including company details and plan information.

Need to know how many conversations are open right now? You can request that data directly. The agent handles listing all customer interactions and even assigns them to specific team members if necessary. This capability lets support teams get instant context about a customer's history, their current status, and any associated tags or segments.

Because this connection is hosted on the Vinkius platform, you connect once from your preferred AI client, giving it access to all these tools in one place.

Built · Hosted · Managed by Vinkius Intercom MCP - Manage Conversations & Contacts
Server ID 019d75ba-c2cd-7058-94f0-50c189f30062
Vinkius Inspector
Compliance Grade A+
Score 100/100
Vinkius Inspector Badge — Score 100/100

Questions you might have

How does Intercom MCP help with customer support metrics? +

The agent can use tools like list_conversations to pull aggregated data on open tickets, helping you track team performance and identify bottlenecks.

Can I update a user's profile using Intercom MCP? +

Yes. You can modify existing records using the update_contact tool after identifying the specific contact ID and defining the new fields.

Does Intercom MCP allow me to see all tags? +

Absolutely. The agent runs list_tags to pull an inventory of every tag used in your customer base, which helps with segmentation and cleanup.

What if I need to start a new lead? Can Intercom MCP do that? +

You can create new leads using the create_contact tool. You just provide the required role, email, and name, and the record is created in Intercom.

Is listing conversations part of the Intercom MCP functionality? +

Yes, list_conversations provides a comprehensive list of all ongoing chats. This allows you to get an immediate overview of current support activity.