Connect Intercom MCP for AI Agents
Managing customer support conversations and contact data.
We take care of the infrastructure, maintenance, security, and governance. Works with:
Claude 
ChatGPT 
Cursor 
Gemini 
Windsurf 
VS Code 
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What AI agents can do with Intercom: 15 Tools for Conversational Support Management
Use these tools to list conversations, manage contacts, retrieve company profiles, and track everything happening within your customer support ecosystem.
Create contact
Establishes a new user or lead profile in Intercom using an email and role (user/lead).
Update contact
Modifies details for an existing contact record, like changing their company name or title.
Assign conversation
Transfers ownership of a support chat thread to a specific team member.
Close conversation
Marks a conversation as resolved or closed, requiring an admin ID for completion.
List conversations
Provides a list of all current and past support conversations available in the system.
List contacts
Retrieves a comprehensive list of every contact or lead record maintained by Intercom.
List tags
Shows all the predefined labels (tags) that can be applied to conversations and contacts.
List segments
Lists out different defined user groups or segments within your customer base.
Get contact
Pulls all detailed information for a single, specified contact record.
Search contacts
Narrows down the list of contacts using specific criteria like company name or email address.
Get conversation
Retrieves the full, detailed transcript and history for one specific conversation thread.
Reply to conversation
Sends a response message into an active support chat conversation.
List companies
Provides a directory of all associated company profiles and organizational data.
List articles
Fetches the titles and details of articles available in your help center knowledge base.
List admins
Retrieves a list of active team members or administrators who use the Intercom platform.
Frequently Asked Questions
Can the Intercom MCP help me get customer history? +
Yes, it lets your AI agent pull up a user's full interaction history. You can see every conversation thread, check past tags, and view their company profile status all without leaving your chat window.
How do I use the Intercom MCP for sales outreach? +
You can ask the agent to search contacts by company name or email. It returns rich data like plan level, total conversations, and custom attributes, letting you customize your first message instantly.
Does this Intercom MCP let me manage tickets? +
It lets you do more than just view tickets; you can use the tools to assign a conversation to another agent or mark it as resolved when the support process is complete.
What if I need to find all users who are on a specific plan? +
The Intercom MCP gives you access to list companies and pull structured data, letting you filter by plan information or usage metrics so you know exactly which accounts need attention.
Is the Intercom MCP better than just using their native API? +
Yes. The benefit here is conversational access. Instead of writing complex code to call multiple endpoints, you simply ask your agent a question, and it uses the MCP tools to gather all the necessary data for you.
How do I get my Intercom Access Token? +
Go to the Intercom Developer Hub at app.intercom.com/a/developer-hub/. Click New app, give it a name, and select the workspace to install it in. Once created, click on your app, then navigate to Authentication in the left sidebar. Your Access Token will be displayed on this page. Configure the required permissions (scopes) — such as Read/Write People, Conversations, or Companies — and click Save. Copy the token and paste it below.
Can I look up a customer's full conversation history instantly? +
Yes. Just ask your AI agent 'Show me all conversations with john@acme.com' and it retrieves every conversation — open, closed, and snoozed — including message content, agent assignments, tags, and resolution times. Perfect for getting full context before a customer call.
Can I track support team performance metrics? +
Yes. Your AI agent can pull conversation counts, average response times, resolution rates, and open ticket volumes — giving managers instant visibility into team workload and SLA compliance without building custom reports or opening the Intercom analytics dashboard.
Is my customer data secure? +
Your Access Token is a private app token that only accesses data in your own Intercom workspace. It respects your workspace's permission model — the token only has access to the scopes you explicitly grant. All API calls are made over HTTPS, and the token is never shared with third parties.
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